Business Profile

Textbooks

EZ Book Recycle, Inc.

Complaints

This profile includes complaints for EZ Book Recycle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

55 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These are my order details and some of the numerous correspondence I have had with ******************* company. I also have a few text messages that they initially sent me but have since stopped responding. I sold 43 books to them because I desperately needed the money and I have contacted PayPal since they said they are having a problem with PayPal but PayPal said they have not received any payment for me at ******************* Please help! Customer Details ***** Alua-***** ******************************************** Payment Method Pay Me By:paypal Check Paypal Email:****************** You have placed 1 sell back order with us Order Number: 3075557Order Date:2023-11-14Status:Payment IssuedProcessed:2023-11-21 Order Total101.58 To Whom It May ******** Well two business days went by and still no payment. I contacted PayPal and they responded. Please see the attachments.Sincerely, ***************-RiouxSent from my iPad On Nov 27, 2023, at 10:41?AM, ******************* <*************************> wrote:Greeting!We extend our sincerest apologies for the delay in payment and any inconvenience it may have caused.We understand that you had to take the time to contact us and we appreciate your patience.Our team is currently working with PayPal to resolve a technical issue that has affected our payment processor.Rest assured that we are doing everything we can to ensure that your payment is processed promptly.You can expect to see the payment reflected in your PayPal account within the next two business days.Thank you for your understanding and cooperation in this matter.On Sat, 25 Nov at 6:50 PM , ***** Alua-***** <*****************> wrote:Hello, I have not received any payment to my PayPal account. The ******************** status says payment issued and Ive been checking my account daily since the processed date of 11/21/2023. I am very concerned about the $101.58 payment. Can you please check on this matter?Sincerely, ***** Alua-*****
Business Response
Date: 12/04/2023
Greetings,
We have received confirmation that your PayPal payment did process on through today.

We sincerely apologize on behalf of both organizations for the inconvenience experienced.
Customer Answer
Date: 12/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** Alua-*****
Initial Complaint
Date:11/24/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a book buyback to this company and they are now not wanting to pay me for them, even after the allotted time to do so and they have taken possession of my property. So basically they have now stolen from myself. I am owed $21.27 for buyback # *******. I greatly appreciate your assistance in resolving this matter.
Business Response
Date: 11/27/2023
Greetings.

We sincerely apologize for the confusion however we are seeing payment issued. Are you able to clarify further please?
Customer Answer
Date: 11/27/2023

Complaint: 20910908

I am rejecting this response because: I have still not received a payment in the amount of $21.27 to my PayPal account. I have gone back 3 months in my PayPal account and have no record of payment for this transaction. I have provided pictures of my paypal account history for your company as proof of no payment in that amount. If you want to mail me a check for the amount owed instead, that would be acceptable. Please remit payment immediately. Thank you
Sincerely,

*************************
Business Response
Date: 11/28/2023
Thank you for allowing us the opportunity to review further for you.

We sincerely apologize for the delay in payments and that you had to take the time to reach out to us. We have had a technical issue with the PayPal processor, and we are working on it so we may process these payments for you. This is an issue with the PayPal server and they are working diligently on this for our organization. You should expect to see payment within your PayPal account within 2 business days.

We thank you for your time and patience in this matter and apologize for the issues within PayPal.
Customer Answer
Date: 11/29/2023

Complaint: 20910908

I am rejecting this response because: This business has said this before to myself many times. It is a lie to not pay me for whatever reason. I use PayPal for many other companies and have not had an issue....

Sincerely,

*************************
Business Response
Date: 12/04/2023
PayPal has processed the payment.

Paid Date: 2023-12-04 Status: Completed

On behalf of both organization, we do apologize for the inconvenience experienced.
Customer Answer
Date: 12/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/16/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were recently made aware that a book of our company (Northwest Treasures) is being advertised for sale at the web site for this company, SecondSale.com. The book is called, Bedrock Geology: A Biblical Approach, The Northwest Treasures Curriculum Project. The author is listed as ***********************. This is fraudulent. The author is *************************. This book is copyrighted material. You will notice on their web site that they do not provide a copy of the cover of the book. That could be because the cover has the name of ************************* on it, who is the real author of this book. We have attempted to contact the company numerous times to remove the book. They have not replied. We have also sent a certified letter to them. We want them to remove the book immediately from their web site, and anywhere else it might be listed under this fraudulent author's name.You can see the book and supporting materials here: ***********************************************************************************
Business Response
Date: 11/17/2023
We apologize for the inconvenience caused. The mentioned item has been taken down from our website as it was not listed accurately. Thank you for notifying us of this clerical mistake.
Customer Answer
Date: 11/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am glad that this was able to be resolved so quickly after contacting the BBB.

Thank you,

*********************
Initial Complaint
Date:11/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold hundreds of dollars worth of books and media, used their shipping labels for ****** After I shipped off 5 boxes I got emails for all of them saying I was missing several books from each. I emailed to no response I called and left a message to no response. I only got a response after I messaged their ******** page. I then got an email that they were contacting the carrier for weight so they can compare it to what they received. Later I got another email in response to my complaint to their business page saying they have not received any email communication from me after checking, despite responding to my email hours before.It is obvious they are not being honest and I cannot get a response from them regarding the status.
Business Response
Date: 11/06/2023
3033523

3059393

3058877

3059402

3031097 -> is missing items and was not paid as confirmed per carrier weight.

Thank you!
Customer Answer
Date: 12/04/2023
Complaint: 20828019

I am rejecting this response because: It was not resolved. Nothing was confirmed and they still will not respond with proof from the carrier.

Sincerely,

*****************************
Business Response
Date: 12/04/2023
Please provide which quote has not been paid out per the correspondence you are referring too. Our records indicate you were sent payment. Thank you.
Initial Complaint
Date:10/17/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a book titled "October" by ********************* from this company. The company sent an unwanted, unrelated book ("Green ******* worth approximately 1/10th the value of the book I purchased. I informed them within one day of the wrong delivery. They insisted I send a photo of the wrong book. I did. They apologized and stated that I could keep or discard the wrongly sent book and that they had initiated a refund, which would be returned to my card in 2-3 business days. After waiting twice that time, I contacted them again. It quickly became obvious that they had not refunded my money. Upon this contact, they insisted that I initiate a return (of a book they had already invited me to discard). I have discontinued contact. I expect a return of my money expeditiously. All communications between me and company are in writing.
Business Response
Date: 10/18/2023
Greetings,

We would like to extend our sincerest apologies for the inconvenience caused and for having to contact us regarding this matter.

We have taken the necessary steps to initiate a refund for the item in question. You *** choose to keep or dispose of the item received at your convenience. If you wish to receive the originally ordered item, we recommend placing a new order to ensure accurate records for both parties.

Please note that the refund should reflect on your credit card account within 2 business days. However, refunds issued to a bank account *** take up to **** days to reflect on the account balance.
Customer Answer
Date: 10/19/2023

Complaint: 20742893

I am rejecting this response because the business has told me twice previously that they initiated the refund.  They did not. Only today, they told me that they would only make a partial refund because I had not returned the book that they told me I was free to discard.  My acceptance of the businesss proposed resolution is conditioned on the full refund being completed.  Its that simple. This case should not be closed on their mere promise to pay.  They are now making that promise for the third time.  Payment is required.

Sincerely,

***********************
Customer Answer
Date: 10/19/2023

Complaint: 20742893

I am rejecting this response because the business has told me twice previously that they initiated the refund.  They did not. Only today, they told me that they would only make a partial refund because I had not returned the book that they told me I was free to discard.  My acceptance of the businesss proposed resolution is conditioned on the full refund being completed.  Its that simple. This case should not be closed on their mere promise to pay.  They are now making that promise for the third time.  Payment is required.

Sincerely,

***********************
Customer Answer
Date: 10/19/2023

Complaint: 20742893

I am rejecting this response because the business has told me twice previously that they initiated the refund.  They did not. Only today, they told me that they would only make a partial refund because I had not returned the book that they told me I was free to discard.  My acceptance of the businesss proposed resolution is conditioned on the full refund being completed.  Its that simple. This case should not be closed on their mere promise to pay.  They are now making that promise for the third time.  Payment is required.

Sincerely,

***********************
Business Response
Date: 10/19/2023
Please provide further details from Amazon that the refund was not received. According to our records, this has been processed. Thank you!
Customer Answer
Date: 10/20/2023

Better Business Bureau
After an enormous amount of grief, and an inordinate amount of time, the seller has refunded my money. Under the circumstances this likely the best resolution available. I accept the resolution.

Sincerely,

***********************
Initial Complaint
Date:09/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a book w/CD (Adobe Illustrator CS5) on 8/27/23 for $9.95. I could have sworn I used PayPal, but the receipt said ****** Pay. I wouldnt even know how to use that online. My Order Reference # PUUYXALXZ.When I received the book, there was no CD in it. The book is useless to me. I needed the program to access a certain type of file. When I wrote to the company to complain, they told me that not all the books have the CD in them. They refused to refund my money.That is fraud! I can send you a copy of the receipt that clearly states it comes with the CD.
Business Response
Date: 09/28/2023
Greetings,

We would like to extend our sincerest apologies for the inconvenience caused and for having to contact us regarding this matter.

We have taken the necessary steps to initiate a refund for the item in question. You *** choose to keep or dispose of the item received at your convenience. If you wish to receive the originally ordered item, we recommend placing a new order to ensure accurate records for both parties.

Please note that the refund should reflect on your credit card account within 2 business days. However, refunds issued to a bank account *** take up to **** days to reflect on the account balance.

Thank you for your patronage, and we look forward to serving you again soon.

Many thanks,

Customer Support
Customer Answer
Date: 09/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided they actually do refund me for the book.
Thank you so much for your assistance in this matter.

Sincerely,

*************************
Initial Complaint
Date:09/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a law school casebook from this company and received the wrong one. (Order Return Request By customer :******************. They got back to me and said they would include a shipping return label but never did. I followed up twice and they never responded.
Business Response
Date: 09/12/2023
Thank you for getting in touch with us.

We are sorry to hear about the inconvenience caused and we appreciate you bringing this to our attention. We want you to know that you have options available to you.

To initiate the return process, please use the free return shipping label that is attached.

Kindly ensure that the item(s) are packaged appropriately and that you include a printout of this email with your package. Please complete the information below when returning the item(s) to aid us in processing your refund promptly. We appreciate your order and apologize for any inconvenience caused.

Return Reason:

Order #:

-----
Customer Answer
Date: 09/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming that there is a refund once the book is returned.

Sincerely,

***************************
Initial Complaint
Date:08/17/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/14/23 I ordered a book- "******* and the Great War...." which Second Sale has not yet delivered. Second Sale refuses to answer my messages both by email and phone. Also the quality of their books is not as advertised- very poor quality. I would appreciate an explanation for their poor customer service and the delivery of the book or refund of my charges. Sincerely,***********************
Business Response
Date: 08/21/2023
We sincerely apologize if you are not aware of the credit that was assigned to your account.

$13.51 USD Credit ***********************; **** ending *16 Jun 17, 2023 11:03 PM

Please confirm receipt.
Customer Answer
Date: 08/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business is claiming to be BBB accredited yet I do not see them on this website. I made sure to verify their accredidation before checking out, and I see that they are not on the database under that name. They need to either take the claim down or get accredited but they are openly lying on their website.
Business Response
Date: 08/16/2023
Greetings,

Thank you for brining this to our attention. We will have this under review.
Initial Complaint
Date:08/09/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 14, 2023 I placed an order for nine books with Second Sale Books on their website seconsale.com. Now making this complaint their company only shows here as EZ Book Recycle *** with the same address. I have uploaded my purchase receipt, the response from them to my return/refund request for damaged filthy water stained all pages curled books, two pictures of the damaged books and the *** page from their website for Damaged or ***orrect Items and What Is Your Return/Exchange Policy.I sent my request on the form provided on their website along with the pictures of the damaged books three times, I have received no response. I also left messages on their telephone number ************. I also listed my complaint on Trustpilot.com that they request that you rate them on, IRONICALLY when I previously rated them five stars they sent me a thank you, now no response.I have been doing business with this company for over three years purchasing several books on each order and I have never made a complaint nor requested a return/refund. Now I am done doing business with this company and only want my money refunded.Please note that in their response to my return/refund request they stated that I am to pay to return the filthy damaged books that they sent me and that if they determine that I did not pack the books correctly they will also charge me for any damage they determine. Please see their *** Page I uploaded that states that they have the ability to "send a shipping label to return the item to us for a refund." The same no charge to the customer when they are selling back their used books to them.They mailed nine books, three being hardcovers in a single plastic bag not doubled not tripled not in a box. I am not complaining about the two bent hardcovers only the filthy water stained all pages curled books. This is a used book company so you can expect a little wear maybe even a tear or two, but filthy water stained books out of the ***** IS NOT EVER ACCEPTABLE.
Business Response
Date: 08/11/2023
Hello,

Thank you for reaching out to us and we are sorry to hear that this occurred and for any inconvenience caused.

If you would like to return the item, simply follow the below instructions and a full refund will be issued when the item is received back:

---

You can return the item to us for a full refund at no cost to you.

To return the item, print out the free return shipping label found here, which is good for 7 days:

******************************************************************************************************************************

Now, package your item(s) and print out this email and include it with the package. It is important that you properly fill out the form below and include it with your return. Failing to return your item with the proper paperwork may delay your refund. We need to have the information included with your return, in order to process the refund.

-----
RETURN FORM (please fill out and include with return package):

Return Reason:

Order #:

Date of return request:

-----

We again apologize for any inconvenience and thank you for your order.

Many thanks,

Customer Support
Customer Answer
Date: 08/20/2023

Complaint: 20445881

I am rejecting this response because:
EZ Book Recycle and Second Sale Books email me stating "WE ARE SORRY TO HEAR THAT THIS HAS OCCURRED AND FOR ANY INCONVENIENCE CAUSED" AND NOW TO CAUSE ME MORE INCONVENIENCE I HAVE TO MAKE TIME TO GO TO THE POST OFFICE THAT IS 4 MILES ROUND TRIP FROM MY HOME STAND IN A VERY LONG LINE TO RESEND THEM BACK THE FILTHY NASTY OUT OF THE ***** BOOKS THAT THEY SENT ME THAT I SENT THEM PHOTOS OF RATHER THAN JUST REFUND ME MY MONEY FOR THEIR NASTY BUSINESS ERROR !!!!! NO WAY IS THIS COMPANY GOING TO WASTE ANOTHER MOMENT OF MY TIME AND MONEY. THIS IS A MINOR LOSS FOR ME COMPARED TO ALL THAT IS OCCURRING IN THE ***** TODAY.
Thank BBB.ORG for giving us a platform to speak about the injustices of some companies. I waited 10 days for a response to my emails and phone messages before filing this complaint and IT TOOK THEM LESS THAN 2 DAYS OF YOU CONTACTING THEM TO RESPOND TO ME AND THIS TIME WITH NO NAME OF WHO ACTUALLY IS SENDING THEIR RESPONSE TO ME. BAD BUSINESS VERY BAD BUSINESS EZ BOOK RECYCLE AND SECOND SALE BOOKS !!!!!Sincerely,

***********************
Business Response
Date: 08/24/2023
Greetings,
We have provided you a free shipping label for your return, and we will refund the items received, that did not meet expectations

Thank you for your time in this matter.
Customer Answer
Date: 08/24/2023

Complaint: 20445881

I am rejecting this response because: After almost 4 years I am totally done doing any business with EZ Book Recycle and SECOND SALE BOOKS who is whom I did business with first though AbeBooks then on SECOND SALE BOOKS SITE directly. This is the first time I ever had a complaint with a sale with them and I always purchase **** books each time I place an order **** times a year. Please do not contact me again regarding these DOING BAD BUSINESS SELLING FILTHY DAMAGED DIRECTLY OUT OF THE ***** BOOKS. I have severed all dealings with these companies.
Thank you BBB.ORG for your assistance.

Sincerely,

***********************

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EZ Book Recycle, Inc. is BBB Accredited.