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Business Profile

Wedding Photographers

Eivan's Photo, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Photographers.

Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ********************. I got married on August 5, 2020. We used Evians Photo to caption memories using their photo and video service contracted at six hours. We paid in full at the amount of $2,019 Roughly.After the wedding we received a bill from them stating we were charged an extra $200 dollars for extra service. I reached out to Evians Photo to rectify the situation. They said we were being charged for the videographer and photography person staying over the 6 hours limit. I spoke to a supervisor. *************** From client services at Evians Photography Corporate Headquarter responded back a couple of days later. I explained to *************** that I never had a conversation with either the videographer or the photographer during the wedding about extending time nor did I sign any contractual paper. I told her I didnt sign the paper and she said she would investigate it further and call me back. Now *************** is reporting that it didn't matter if I signed the paper or not. She insisted that I agreed for them to stay extra time. Therefore, there was no need for me to sign anything if I told them to stay longer. I explained to her once more that I never had a conversation during any of the time at the wedding of them staying longer. I also explained to her that I had email conversations prior to the wedding with the photographer discussing about not going over time. I could come later so we dont go over time. We have forwarded the emails to ***************. After trying to explain all this to ***************, she is still telling us that we must pay them extra $200, or they would not release our photos after already paying over $2,000 dollars.We are asking for your help and to find a happy medium to get this resolved. Due to the fact we never agreed for them to stay extra time or agreed to using their services after their contracted time was completed. I never signed a paper Agreeing for them to go over time I requested to speak to her manager and I still havent heard

    Business Response

    Date: 08/30/2022

    COPYRIGHT NOTICE:
    Please also be aware that this letter is copyrighted by our law firm, and you are not authorized to republish this in any manner. Use of this letter in a posting, in full or in part, will subject you to further legal causes of action.

    CONFIDENTIALITY NOTICE:
    The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited. 

    Eivan's Photo, Inc. Since 1989

     

    Hello ********,

    We are sorry to hear about this issue. We will have our production adjust the production to only present you with the 6 hours of capture you paid for. Have a wonderful day & please contact *** if you need anything else.

     

    COPYRIGHT NOTICE:
    Please also be aware that this letter is copyrighted by our law firm, and you are not authorized to republish this in any manner. Use of this letter in a posting, in full or in part, will subject you to further legal causes of action.

    CONFIDENTIALITY NOTICE:
    The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited. 

    Eivan's Photo, Inc. Since 1989

    Customer Answer

    Date: 09/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:08/24/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I paid in full for our photos. Prior to our wedding. After they said an additional fee was required to ship our wedding album which my wife then paid. After they took a total of 5 additional payments out of my account totalling $260 additional *******. *** the representative has been avoiding us and placing blame on the banks for the additional charges. Plus blaming us for mishandling information. He also states that we were refunded when the prior phone conversation was had to cancel the 5 additional charges and send our album. Our wedding photos are being held hostage and he's requesting an additional $800 for Eivans to replace our album.

    Business Response

    Date: 08/25/2022

    COPYRIGHT NOTICE:
    Please also be aware that this letter is copyrighted by our law firm, and you are not authorized to republish this in any manner. Use of this letter in a posting, in full or in part, will subject you to further legal causes of action.

    CONFIDENTIALITY NOTICE:
    The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited. 

    Eivan's Photo, Inc. Since 1989

    Dear *******,

    We regret hearing about your issue caused by your credit card payment declining 4 times. Our customer service rep tried calling ****** numerous times to help resolve this issue to no avail. You materials are archived now, please contactr our custyomer service department to help waive the un-archiving fee if possible & retrieve your materials. Have a wonderful day.



    COPYRIGHT NOTICE:
    Please also be aware that this letter is copyrighted by our law firm, and you are not authorized to republish this in any manner. Use of this letter in a posting, in full or in part, will subject you to further legal causes of action.

    CONFIDENTIALITY NOTICE:
    The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited. 

    Eivan's Photo, Inc. Since 1989

  • Initial Complaint

    Date:08/20/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had our wedding 12-18-2021 and hired their services signing a contract that we would get all photos from wedding and engagement, an album, a full HD video 30min-60 min WITH A DOWNLOADABLE OPTION, and a highlight video WITH A DOWNLOADABLE OPTION. We never received a video with a downloadable option and now they are telling me to get that video it will cost $760 for an unarchiving fee. They broke their contract due to the fact we dont have a video to access anymore and we were never offered the downloadable option. They said since we didnt not fill out an acceptance form after they sent us the video that we now have to pay. I prepaid for each item and did not receive everything I originally paid for. I would like a downloadable option of the videos they originally sent to me since that is what was in the contract. I accept the video as is and dont need any edits or changes.

    Business Response

    Date: 08/20/2022

    COPYRIGHT NOTICE:
    Please also be aware that this letter is copyrighted by our law firm, and you are not authorized to republish this in any manner. Use of this letter in a posting, in full or in part, will subject you to further legal causes of action.

    CONFIDENTIALITY NOTICE:
    The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited. 

    Eivan's Photo, Inc. Since 1989

     

    Dear ******,

    Our video department sent your edited video to view & approve or request a revised version within 30 days on March 15,2022. This email had a highlighted section warning that according to our accepted terms of service IF YOU DO NOT COMPLETE THIS REQUEST, THERE WILL BE AN UN-ARCHIVING FEE MUST BE PAID.
    We did not hear from you until now. Our customer service reps. ***** helping you many times unsuccessful.

    You were sent the same communication for your image files on April 18, 2022, and successful completed the download on April 19, 2022.
    We strongly suggest that you pay the un-archiving fee to access your edited video before it is archived permanently. All the best.

     

    COPYRIGHT NOTICE:
    Please also be aware that this letter is copyrighted by our law firm, and you are not authorized to republish this in any manner. Use of this letter in a posting, in full or in part, will subject you to further legal causes of action.

    CONFIDENTIALITY NOTICE:
    The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited. 

    Eivan's Photo, Inc. Since 1989

    Customer Answer

    Date: 08/21/2022

     
    Complaint: 17745898

    I am rejecting this response because:this still breaks the contract regardless of the email 

    Sincerely,

    ***************************

    Business Response

    Date: 08/25/2022

    COPYRIGHT NOTICE:
    Please also be aware that this letter is copyrighted by our law firm, and you are not authorized to republish this in any manner. Use of this letter in a posting, in full or in part, will subject you to further legal causes of action.

    CONFIDENTIALITY NOTICE:
    The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited. 

    Eivan's Photo, Inc. Since 1989

    Dear ******,

    We regret hearing about your rejection of our resolution offer. We strongly suggest that you consult with our accepted terms of service regarding timeline of delivery of your purchased package to avoid additional late fees. All the best.

    COPYRIGHT NOTICE:
    Please also be aware that this letter is copyrighted by our law firm, and you are not authorized to republish this in any manner. Use of this letter in a posting, in full or in part, will subject you to further legal causes of action.

    CONFIDENTIALITY NOTICE:
    The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited. 

    Eivan's Photo, Inc. Since 1989

    Customer Answer

    Date: 08/29/2022

     
    Complaint: 17745898

    I am rejecting this response because: there has not been an offer to resolve the issue. Just giving the run around and avoidance of the real problem here. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:08/15/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid Evian in full 15 months before the expected wedding date. A couple months after we paid we noticed that the date we choose would be conflicting with graduation dates of our nephew. So we called Evian to do a change of date 12 months in advanced. Evian said we had to pay an additional 500 dollars to change the date. We were furious but after talking to one of their customer service rep they said they would waive the fee. So we filled out the change request but still got an invoice for 500 dollars. By this time my fianc and I were debating if the wedding was worth it due to many expenses. So my fianc and I decided to cancel the wedding. Evians said we would have to pay an additional 500 dollars along with the change of date 500. Keep in mind they have already have our full payment which we understand is not refundable. But for this company to take advantage of the legal system and hide behind a very broad contract that gives Evian full autonomy over any decision is despicable. We want to just walk away from the company but this company is so greedy they expect more money for not doing a single thing. They have literally done nothing for us and are trying to extort us for $1000. Do not use this company hired locally photographer in your area.

    Business Response

    Date: 08/17/2022

    Hello ********,,

    We regret hearing about your cancellation of your event. Our events departmement will cancel your event per your request & waive the cancellation fee once you sign the resolution form. Have a great day.

    Customer Answer

    Date: 08/20/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Sincerely,

    ***************************

Eivan's Photo, Inc is NOT a BBB Accredited Business.

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