Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Exipure and did not like the product. Per their policy, I requested to return the unused bottles for a refund, it states when you order that you have 180 days to try the product and return it. I had to pay to mail it back and now they are refusing to refund me even though the product was returned prior to the 180th day. They are saying that because it has passed 1/1/23 there is nothing they can do to refund me, however I confirmed that the package arrived to them on 12/19/22. I dont feel that I should not receive a refund just because they did not process the return in time.

  Business Response

  Date: 02/02/2023

  Dear *******,

   

  Thank you for your message.

   

  I am sorry to hear you are not completely satisfied with your order.

   

  As per our refund policy we must receive the purchased product back at our warehouse before we can issue your refund.This is standard procedure for online retailers.

   

  However in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.

   

  Please don't hesitate to get in touch if you need further assistance.

   

  Kind regards,

   

  **** - Customer Support

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 bottles of exipure from their website. They guarantee a full refund right there on their page if the product doesn't work. It did not work! I gained 10 lbs instead of losing weight. And I can't find a customer service link or phone number to make a complaint or ask for a refund. This website is a fake and needs to be shut down. Please help me and others get our money back and if possible shut this business down before other innocent people get robbed. Money is tight these days and false advertising is illegal. Please help me get my money back.

  Business Response

  Date: 02/02/2023

  Dear *****,
  
  Thank you for your message.
  
  I am sorry to hear you are not completely satisfied with your order.
  
  As per our refund policy we must receive the purchased product back at our warehouse before we can issue your refund.This is standard procedure for online retailers. Our refund policy is 180 days which expired for you in October 2022.
  
  However, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.
  
  Please don't hesitate to get in touch if you need further assistance.
  
  Kind regards,
  
  **** - Customer Support

• Initial Complaint

  Date:01/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 6 month supply of exipure on 7/15/22, with the knowledge that I could use it and had 6 months to return the item if I needed to no questions ask just return the empty bottles. I did not receive the order until 7/21/22. I contacted them on 1/11/23 for a full refund. They responded back on 1/11/23 and told me that they would not be able to give me a full refund because they would need the bottles shipped to them by 1/12/23 in order to give me a full refund which does not make sense since I did not place my order until July 15, 2022 and I did not get my pills until July 21, ***************************************************************************************************** as well as it was never stated that I had to get the pill bottles back before the six months ***** it said I needed to request a refund before the six months and then send the pills bottles back. They offered me 25% of my money back, which is ridiculous because I paid over $200 for it , only because they said that I could get a full refund. The product did not work and I want a full refund. When I sent that back to them, they said they couldnt go against policy and did not explain their policy and didnt show me proof that they sent me the policy of sending the pill bottles back before the refund date and I responded to them that I wanted a full refund again and I have not gotten any response back from them. I could have gotten the pill bottles back to them by the 6 month **** but they did not let me. This place is running a scam and I want my full refund back now!!

  Business Response

  Date: 01/24/2023

  Dear ********,
  
  Thank you for your message.
  
  I am sorry to hear you are not completely satisfied with your order.
  
  As per our refund policy we must receive the purchased product back at our warehouse before we can issue your refund.This is standard procedure for online retailers.
  
  However, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.
  
  Please don't hesitate to get in touch if you need further assistance.
  
  Kind regards,
  
  **** - Customer Support

• Initial Complaint

  Date:01/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Exipure weight loss aid in November of 2022 and began taking them later that month. I ordered their six month promotion of 6 bottles. After two months of no results I contacted **************** regarding my dissatisfaction and desire to return the product in accordance with there 100% satisfaction guarantee, namely: "If within the first 180 days of receipt you are not satisfied with Exipure, you can request a refund by sending an email to the address given inside the product and we will immediately refund your entire purchase price, with no questions asked." What I got instead was a list of requirements in order to get a refund ($250.38), including the original packing slip, ALL six bottles and informing me they would pro-rate a refund contingent on how many bottles (opened or unopened, full, partial or empty) were returned. The requirement that ALL bottles be returned was NOT included in the 100% guarantee. They (Clickbank) issued a $156 refund and when I questioned this was told by Exipure "we could not work outside our company's policies or make an exception to process anything outside the regulations, hence we still have to process a partial refund based on the number of bottles returned." This is NOT what is posted in their 100% guarantee and is not only a breach of contract, it is consumer fraud. Their false advertising is $94.38 short of their promise!

  Business Response

  Date: 01/24/2023

  Dear *****,
  
  Thank you for your message.
  
  I am sorry to hear you are not completely satisfied with your order.
  
  As per our refund policy we must receive the purchased product back at our warehouse before we can issue your refund.This is standard procedure for online retailers and stated in our terms and conditions.
  
  However, in your case I have gone and actioned a refund for the final part of your order which should be back to your account in the next 3-5 days.
  
  Please don't hesitate to get in touch if you need further assistance.
  
  Kind regards,
  
  **** - Customer Support

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ***********************************************

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it is a weight l oss pill i spent over $400 for this and after six months i never loss a pound i would like my money back,they have taken down their phone a email do not work and i can not get in touch wth them

  Business Response

  Date: 01/19/2023

  Dear *******,

  
  Thank you for your message.

  
  I am sorry to hear you are not completely satisfied with your order.

  
  Our contact email is printed on your welcome letter, welcome emails, and on the bottles you purchased.

  
  As per our refund policy we must receive the purchased product back at our warehouse before we can issue your refund.This is standard procedure for online retailers. However, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.

  
  Please don't hesitate to get in touch if you need further assistance.

  
  Kind regards,
  **** - Customer Support

• Initial Complaint

  Date:01/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transcation: 9/27/2022 The amount of money paid to Exipure: $144.42 - 3 bottles of Exipure Weight loss up to 50lbs The nature of the dispute: I gained 9lbs in one month. I stopped taking the product and I want my money back, but Exipure makes impossible to return the product and reimburse the money back, although they guaranteed the return in the beginning. Now they claimed that the transaction was made through Amazon.com and I have to deal with them. I am sure that have bought the product from their original website using ClickBank.com as their financial facility, tel. **************. Unfortunately, I didn't save the order number from a product package, but this is how the transaction had appeared on my bank statement: 1U8LE3QZAmzn.com/billWAUS. I read many bad reviews about Exipure business and how they set it up just confirmed their shady business.Thank you so much for looking into this issue.

  Business Response

  Date: 01/13/2023

  Dear ******,
  
  Thank you for your message.
  
  I understand your frustration, however I have searched our system thoroughly and we do not have an order from you. This means you did not purchase our product.
  
  If your bank statement is showing amzn.comthen the purchase was made on amazon and not our retailer. You can only buy our product from the official website. It is not sold anywhere else. Unfortunately if you have purchased it on any other store, such as amazon, then it is likely those are counterfeit.
  
  I am sorry I cannot be of any more help,and I wish you the best of luck in getting a resolve.
  
  Kind regards,
  
  ******** - Customer Support

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm ordering ExiPure My complaints against the complaints I like to eat but anytime I eat how I want I get fat The complaints did just hoe I like to do they are but not one mentioned gaining weight Long story short that how I know ExiPure is exactly what I'm looking for because I just want to eat 3 meals a day without gaining weight For the people who complained If it works after I get the ExiPure and I don't gain weight which is exactly how I understand the advertisement that's a perfect product and I'm a test it I won't be happy with you people if I eat 3 meals and keep the extra weight off Thanks for you time BBB and I will get to the bottom of this myself Yes it sounded like they said eat what you want and lose weight but that's not how I heard it advertised I heard it be able to eat what you want it was a period there in a pretense of that is the comment.

  Business Response

  Date: 01/13/2023

  Dear *****,
  
  Thank you for your message.
  
  We wish you the very best on your journey.   
  
  Please don't hesitate to get in touch if you need further assistance.
  
  Kind regards,
  
  ******** - Customer Support

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 bottles of Exipure for $167.54. It did not work. I returned all three bottles as this was required. I have not received a refund of my money. I have a tracking slip that it was received by them in ******* ********.

  Business Response

  Date: 01/13/2023

  Dear *****,
  
  Thank you for your message.
  
  I am sorry to hear you are not completely satisfied with your order.
  
  Exipure can support healthy weight management goals and works best when combined with a balanced diet and exercise routine. Always consult your doctor before taking any supplement or starting any diet or exercise plan. 
  
  I have investigated your case and can see the team have actioned a full refund for your entire order on the 4th of January.
  
  Please don't hesitate to get in touch if you need further assistance.
  
  Kind regards,
  
  ******** - Customer Support

• Initial Complaint

  Date:12/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: May 28, 2022 The amount of money you paid to the business: $249.80 What the business committed to provide you: A product that would support healthy weight loss by reducing the amount of brown adipose tissue levels in my body.What the nature of the dispute is: On two occasions, July 31, 2022 and August 31, 2022, I notified the company that I was not having the results they claimed. They responded by telling me to continue using the product. They never offered me a refund although their website states that if the product does not work for you, you have a 100% money-back guarantee.Whether or not the business has tried to resolve the problem: No, now the company is telling me I am outside of the 180-day window for a refund.Account/order/tracking number: Order # RH56HAL79

  Business Response

  Date: 01/13/2023

  Dear ******,
  Thank you for your message.
  I am sorry to hear you are not completely satisfied with your order.
  Upon reviewing the emails, on both interactions you never requested a refund, hence why the support team gave you advice on how to make the product work for you. If you had requested a refund then they would have sent you all the necessary details straight away.
  Nevertheless, I have gone ahead and actioned a full refund for your entire order which should be back into your account in the next 3-5 days.
  Please don't hesitate to get in touch if you need further assistance.
  Kind regards,
  ******** - Customer Support

  Customer Answer

  Date: 01/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like the other complaints for Exipure, I am experiencing problems obtaining a refund for this product that does not work. I purchased 3 bottles of Exipure on October 9, 2022. I have used 2 of the three bottles, and have found that the weight loss as guaranteed has not occurred. I did toss the first bottle after I finished it, so now the company will not refund my $173.43 because I didn't hang on to the first empty bottle. If they have a requirement for all used bottles to be returned for a refund, then they obviously know their product doesn't work and they don't have to issue refunds based on their return policy. They are a scam company, as is their product. I would like my money returned! Thank you.