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Business Profile

Internet Services

Wisper Internet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

Customer Review Ratings

3.8

Average of 35 Customer Reviews

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Review Details

  • Lacie S

    Date: 06/06/2023

    I have had Wisper internet for 10+ years and their service and support within the last 2 months has been horrible. I cant use my internet at all. I can only connect 1 device to the Wi-Fi and even then the connection is very poor. I have called and asked for a tech to come out and check my connection and was told that a ticket was created for my account and someone would return my call its been 4 days and I havent gotten a call and no one has been out to my house. I have asked for a refund for the last bill that I paid because my revise hasnt worked since then and they tell me that I have an open ticket and I should be receiving a call back. Again no one has called. They are ignoring my request for a refund and ignoring my ongoing ticket Im horrified that Wisper has gotten this bad and are blatantly ignoring there customers!!!!

    Wisper Internet

    Date: 06/07/2023

    Hi *****! We apologize for the delay in resolving this issue. We have processed your credit request and scheduled you for a service visit. If you need anything else, please let us know!

  • Dawn W

    Date: 05/30/2023

    I have been with Wisper for 20+years. Have really noticed how poor their co nection and service was since working from home for the past 2 years. Have had really poor connection for past 2 weeks and keep getting told it is 2 clients on the tower that are causing problems for me and others. Yet allows those two clients to continue to cause the disruption for weeks now. Most employees their seem to not worry about taking care of their clients, as no one ever can resolve an issue, it is always a "bandaid" they apply. If we had an option of other internet services, i would definitely be looking i to it.

    Wisper Internet

    Date: 06/07/2023

    Hi ****! We apologize for the delay in resolving these issues. We have processed your billing request and scheduled you for a service visit. If you need anything else, please reach out and let us know!

  • Max R

    Date: 04/21/2023

    While it is difficult to quantify the monetary impact, the quality of service provided by Wisper Internet to my home over the past three years has been utterly unacceptable.
    Constant outages (at least one every other week) and time to resolve (without a premise tech visit) are BY FAR the absolute worst i have encountered compared to ANY other service provider, at any location I have lived that had residential internet; that list includes, ***** ********* *** ***** * *************.
    These claims may be seen as an opinion since i am not providing service outage notifications, e-mails with the business or other attached supporting documentation but please, DO NOT USE this company unless it is literally your only option...as it generally is since they prey on the underserved rural areas. Without government subsidies and funding programs, this company would have been out of business years ago.
    I just want to warn people who may be suckered in by their hollow A+ rating, which i realize isn't accredited, but still very misleading.

  • Christian R

    Date: 01/10/2023

    Very fast internet speeds. Get a little over what I pay for. Seemingly some people have an issue with their service by the reviews I read, but in the area Im in the fiber internet provider seemingly is a lot worse than they are. So Im very impressed and wanted to give them a shout out.

    Wisper Internet

    Date: 01/11/2023

    ********* - thank you for your review on your experience with Wisper. We appreciate it and thank you for being a customer.

  • Vicki C.

    Date: 11/15/2022

    This absolutely the worst company I have ever had to deal with. I cannot get any other kind of internet at my house so Im stuck with them. My internet works maybe half of the month. When they have to send out a service tech it can take WEEKS for them to get to you (which should tell you something). This places seriously needs to be investigated for their horrible business practices.

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