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Business Profile

Repossession Services

Madd Recovery Inc dba Bulldog Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid my fees on 7/1/2024 I need my car so I can make my money back up and get back to work. they are holding my vehicle hostage and I cannot speak with anyone I have my work ID and valuables in the car and I am in need and according to the reviews it seems as if they steal I just want my car and belongings and someone to release my vehicle ASAP.

    Business Response

    Date: 02/25/2025

    The debtor expressed frustration about not receiving the vehicle immediately.
    We cannot release a vehicle until we receive an official release from the lender.
    The release was provided the following day, at which point an appointment was scheduled.

    Customer Answer

    Date: 02/25/2025

     
    Complaint: 21932733

    I am rejecting this response because:

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They repoed my car and some of my husbands things tools for work, some radios that he has. Have been trying to get a hold of this business for sometime now they keep impossible hours that you cant get to them. Nobody answers the phone. I do not know how Im gonna get my stuff back seeking help.

    Business Response

    Date: 02/25/2025

    The debtor had a scheduled appointment two days after filing the complaint.
    The personal property, including the referenced tools, was retrieved at that appointment.

  • Initial Complaint

    Date:07/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 28th 2023 my 2012 Dodge Charger (last 6 of the *** ******) was repossessed. I was allowed to come retrieve my items from the vehicle on June 29th 2023 but I did not receive all of my items. I had $240.00 in cash that was located right next to my wallet directly above the radio. I received my wallet back but I did not receive my cash. I notified the clerk of my missing cash immediately after looking through my things that same day. I have followed up several times over the pass two weeks via email and numerous phone calls but no one has gotten back to me yet. When I do call and reach out the receptionist and other employees there repeatedly hang up on me and never call back. I was informed they would look into my complaint but no one has yet to contact me or reach out to me

    Business Response

    Date: 02/25/2025

    Our surveillance footage and inventory records showed no evidence of missing cash.
    There was no indication that any staff member entered the unit or removed any belongings.
    The claim was reviewed, documented, and denied, with full reporting provided to the lender.

Madd Recovery Inc dba Bulldog Recovery is NOT a BBB Accredited Business.

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