Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IL state requires 6 hours of certified teacher training for driver's *** I have paid for 6 hours of training plus 6 hours of observation through Top Driver. They only open up appointments once a month at noon central time. I logged on 15 minutes early. I hit refresh repeatedly. At the appointed time, I got through and was able to book only one appointment (I need 6). At exactly 12:01 ALL appointments appeared booked for me. I could not book any other appointment.I contacted a fellow parent also booking. He had SEVERAL appointments still available to him. Our children are in the same class. I refresh*** Nothing. He is booking for TWO children, and was able to book. I still can't book anything else.I have screen shots of all of this.

  Customer Answer

  Date: 11/14/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  Alpa *******

• Initial Complaint

  Date:11/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We registered my son for Top Drivers teen driver education course. When it came to complete the in car instruction period, after finishing the online course, we have found it nearly impossible to schedule lessons. Top Drivers in car registration is online only and only opens once per month. Classes fill up INSTANTLY. We have tried for months to get my son scheduled. I spoke with a number of other parents and they expressed similar frustration. I assumed there must be a huge backlog but the shocking thing is that Top Driver keeps enrolling new online students furthering the in-car pool of students. Calls to Top Driver are always met with someone will contact you usually a regional manager but they never do. I feel like Top Driver is in breach of contract because we PAID them months and months ago for in car lessons and they clearly don't have enough instructors to accomplish what they are supposed to do.

  Business Response

  Date: 11/17/2025

  Our OH General Manager has reported that Lesson #3 was completed on 11/12/25 and Lesson #4 is scheduled for 11/19/25. We are hopeful that this issue can now be considered resolved. 

  Thank You. 

  Customer Answer

  Date: 11/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:11/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Top Driver IL sells behind the wheel lessons as part of some of their packages for an additional fee, but the company is clearly selling more lessons than it has available. I paid $745 for 30 hrs of classroom training + 8 hours of behind the wheel lessons, and since my teen received driving permit in May, I have only successfully scheduled 5 behind the wheel lessons. I check the website several times per week, as well as when new lessons are released monthly. They also only allow you to schedule lessons if they are not within 15 days of each other, making it even more difficult to complete the lessons before the contract ends. They are refusing to give a refund for the remaining 3 lessons, and while they offered a small extension, they are unwilling to extend any further and are telling me I have to pay $150 fee after if I am not successful in scheduling the last 3 lessons I paid for. This is a deceptive practice, and they need to either refund consumers or offer them more time to complete lessons they already paid for if they are going to continue to sell more spots than they available,

  Business Response

  Date: 11/12/2025

  Upon receipt of this complaint our *********************** reached out assisted them in scheduling their remaining in-vehicle lessons. We hope this issue is now resolved.

   

  Thank you.

• Initial Complaint

  Date:11/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We registered my daughter for Top Drivers teen driver education course. We opted for the online class plus in-car lessons. When it came to complete the in car instruction period, after finishing the online course, we have found it nearly impossible to schedule lessons. Top Drivers in car registration is online only and only opens once per month. Classes fill up INSTANTLY. We have tried for months to get my daughter scheduled and have only been able to get ONE class scheduled. I spoke with a number of other parents and they expressed similar frustration. I assumed there must be a huge backlog but the shocking thing is that Top Driver keeps enrolling new online students furthering the in-car pool of students and creating MORE of a log jam. Calls to Top Driver are always met with someone will contact you usually a regional manager but they never do. I feel like Top Driver is in breach of contract because we PAID them months and months ago for incar lessons and they clearly dont have enough instructors to accomplish what they are supposed to do.

  Business Response

  Date: 11/04/2025

  Good Morning,

  Our Ohio General Manager informed us that he reached out to customer this morning and they agreed to the attached schedule. This should hopefully not be resolved.

  Thank you

  Customer Answer

  Date: 11/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed my son up for driving school. The school never has any drives available to schedule on online or over the phone. I have called multiple times and either they never answer the phone or say they are closed during business hours. Now they want to charge us more money to finish the class! The reviews are horrible and the girl I finally talked to today 10/15/25 just informed me that they want to charge me another $150 to finish the drives required by the state of ********. We are being scammed. Interesting how with 9 days left until the completion date I finally got a call back. Like I said, this call back happened just before they close for the day and they were demanding another $150!!!

  Business Response

  Date: 10/16/2025

  Our **************** Center Manager was able to reach customer this morning and waived the ***** 9-Month Reinstatement Fee and schedule their remaining lessons. We believe this issue is now resolved.

  Thank you. 

• Initial Complaint

  Date:10/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been struggling to get my son into driving lessons every month. When I call for assistance, I encounter some of the rudest people. How can a company sign up more students than they can actually accommodate? I often leave messages but never receive a callback. Today, I was told that I didnt get a response because "we have 100 messages." This was conveyed in a very passive-aggressive manner. When I express my frustration, I receive no resolution. This company should not be allowed to take people's money if it cannot provide the service.

  Business Response

  Date: 10/07/2025

  Good Afternoon,

  Our Regional Manager has reached out to the customer and all remaining lessons are now scheduled. We apologize for the issue and hope all is resolved now. 

  Thank you.

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a teen driver program in 04/2025 to start 08/2025. The day of the in person classes when we showed up we were told no classes were happening. This was never relayed to us. After finally getting a person on the phone we were told sorry but they didnt end up doing the classes for which we paid and were scheduled for. We were stuck having to do the online version. Now that its time to schedule the driving part; there are no classes available. They say they upload the upcoming months schedule the first Wednesday of the month by noon. Ive sat at my compuer since 830am and all classes are booked/unavailable. Ive made many calls, left voicemails, emailed them and no response whatsoever. I want my money back to go elsewhere!!!!

  Business Response

  Date: 10/02/2025

  Good Morning,

  Upon receiving this complaint, our General Manager reached out to the customer and scheduled 4 in-vehicle lessons. This issue should now be resolved.

  Thank you

  Customer Answer

  Date: 10/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sibela Snakovsky

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son completed his driving class with Top Driver in ***********, **. He completed all requirements and completed all his drive time. We now need to schedule him for his final road test and cannot because the instructor in the ****************** has not entered any of his class time into the system. So in the system it looks as though he has no class attendance. We have spoke to customer service several times and they just keep telling us that they have emailed the instructor and there is nothing more they can do. It seems as though more should be done to get in contact with this instructor. We paid a lot of money for this class and to be dismissed like this is not their problem is an issue.

  Business Response

  Date: 08/13/2025

  Good Morning,

  The issue was due to the classroom attendance system, which was resolved yesterday. We apologize for the delay, which was caused due to the instructor being on Bereavement Leave and us having to investigate the proper attendance. The student is now scheduled for their Road Test on 8/18/25. This issue should now be resolved. 

  Thank you,

  *** **********

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my daughter up with top driver to do in car driving classes on 7/25/25. Ohio State law requires eight hours of in car driving before you get your drivers license. *********************** program is $439. You are required to pay the fee upfront. This is where my complaint lies. You cannot get in to schedule any drivers classes. They release classes once a month. Today at noon for September were released. Today at noon there were no classes available for us to schedule. So now we are looking at trying to schedule classes in November. That is absolutely unreasonable and theyve taken my money. And cant provide the service. I want a full refund.

  Business Response

  Date: 08/08/2025

  Good Morning,

  I have reached out to our General Manager for Ohio, *** ******, and was given the following information. Mr. ****** is going to try to reach out to resolve their issues, but will authorize a refund if we are unable to do so. 

  * Customer enrolled 7/25/25.
  * We are not scheduling into November. We just started scheduling in September, and have an additional instructor in training.
  * We have a signed contract stating we have 6 months to provide services.
  * Ohio law provides us 6 months to complete.

  Thank you. 

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23711932
  
  I am rejecting this response because: your September dates were full as of 12pm on the day they were released. We were online right at noon & nothing was available. Accessing your classes is very difficult. We did get a refund & will be going elsewhere. 
  Sincerely,
  
  ******** ******

  Business Response

  Date: 08/13/2025

  Good Afternoon,

  As was outlined in our previous response, this was their first opportunity to schedule BTW on 8/6/25, after enrolling on 7/25/25. 8/6/25 was the date our September schedule was released. We acknowledge the limited availability on that day, however we have an instructor in training who will be able to provide additional availability soon. Our extensive training process can take months. Whenever customers are experiencing issues with scheduling, we put them on a call list and reach out when there is additional availability. This customer demanded a refund after experiencing their first issue. We would have been able to schedule their *** during the required 6 months without issue, but a refund was demanded immediately. This refund was issued immediately without dispute, even though we we were not in breach of contract. 

  Thank you,

  *** **********

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I signed our son up for in car lessons at Top Driver. The schedule of availability was not visible on their website so we paid in full expecting to be able to then view the availability and schedule his lessons. However, they still have the schedule blocked out so that you are unable to see their availability. I spoke with customer service on 5/9 and all they will tell me is they have availability in June, they refuse to provide me with a date. I have requested a full refund as I have not received a single service from them and they are refusing. I requested to speak with a manager and they are conveniently unavailable, but they will send them an email for me and I should hear back within 3 business days. Again, I have not even been able to view availability or schedule a single ******* yet they are refusing to give me my money back. I highly advise to stay FAR, FAR away from this company for your driving school needs.

  Business Response

  Date: 05/13/2025

  Our Top Driver ********* has reviewed the student's account and it looks like everything is now in order. If not, please call our *********************** at ************ or email them at *************************************************************.

  Thank you,

  *** **********
  General Manager