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Business Profile

Auto Insurance

Insure on the Spot

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had car insurance with insure on the spot from June 1st until December 1st. On October 30th me and my son were at a store on the south side of ******* and an argument broke out between me and someone else. The person threw bricks at my car while it was parked and me and my son were outside. There is damage to the rear driver side door and trunk and back window was broken. Damage is on the hood of the car also.Insure on the spot to this day has not done anything about my car and I had full coverage. They keep playing games saying they need a recording after recording from me and my son and then when I call back to see what is happening they say the same thing all the time that they will escalate my clam and someone will call me next week. This has been going on since October.The car is in my name and my sons name and they are trying to not pay the clam because only my name is on the insurance which means nothing. The car wasnt even being driven when the the damage happened. I payed for full coverage and they are playing games so they do not have to pay.

    Business Response

    Date: 04/17/2024

    To whom it may concern:
    Insure On The Spot Services, **** has no involvement in the claim process.  ************* companies determine the outcome and handling of all claims.  We contacted ********************************** and they are reviewing the claim.   Any additional questions regarding the claim should be directed to **********************************.
    We feel the above information should answer any questions regarding this matter.
    Respectfully,
    Insure On The Spot Services, ****

Insure on the Spot is NOT a BBB Accredited Business.

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