Customer ReviewsforFreedomRoads, LLC
293 Customer Reviews
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Review from Don K
1 star04/25/2024
I have a 2009 Keystone Montana. I purchased this used trailer, from their *****, ***** location, along with a service contract. One of the contract benefits, I was told, is that if I took it to any Camping World location, my deductible would be $50.00 per visit, instead of $100.00.About a year after purchase I took my trailer to the *******, ***** location for plumbing, mechanical, and hydraulic repairs, that were supposed to be covered under the contract, in October 2023. I also took it there for a trailer inspection. I was told that it would take a couple of weeks to get the contract administrators approval and that the deductible would be $100.00 per complaint item, not visit. I was also told that they had lost their state inspection license. I thinned out my repair list down to, two leaking holding tanks, a broken microwave, trailer brakes, and other various issues, and waited. Contacted them after two weeks and they hadn't gotten to it. Six weeks later, nothing was done and I'm furious. Talked to whom I believe was a district manager and I told him my story. He agreed that if I waited a little longer, they would get the adjuster out and have it looked at.To finish this complaint up, all but one item was denied because they couldn't reproduce the problems (the microwave was covered; however, I didn't have them replace it). In December of 2023, the manager and I came to an agreement, on the bill and after ****************************** $355.95, just to get my trailer out of their greedy clutches and not a F)*!*&g thing fixed!Ultimately, I did all the repairs myself, to the tune of $5000.00 (est.) replacing 2 gray holding tanks and all hydraulic hoses during the coldest parts of 2024! Difficult to reproduce problems when you don't actually, look for them! My conclusion. Unless your just interested in wasting enormous amounts of time and ******************'t ever do business with Camping World.Review from Michael O
1 star04/23/2024
Driver slider siding was damaged, light housing, and tire trim on slider to begin with in the walk through when purchased three weeks back in 06 April 2024. Three to four weeks for parts to come in, wait and set appointment. Another hassle having to take back to the business of Camping World with work, life events going on around. Taken in mind this unit is new and paying for a new product. Wasnt told chassis frame was damaged as-well in their facility something hidden from sight. Main frame chassis right below hitch welded part broke apart and was bent like something hard hit it. Had plenty of corrosion that it happen days or even weeks prior to picking it up on 19th of April 2024. Various attempts to speak with manager, which was till Monday morning.drove with no hazard light on highway, and no license plate was given to me on that day. Noticed when arrived at campsite and right before unhitching noticed that it was fractured. Being thankful that it didnt roll over on the highway, making a huge accident. Manager assuring that it wasnt them and saying that it was cosmetic. To bring it back in, that some black spray paint would fit it. In no way or form will I mobilize unit now knowing that it is really dangerous in conditions its in. Speak with bank I have lien with and as-well listening to what had occurred from the 19th of April til this date, and including my insurance/s. Filed a claim in my insurance Progressive which felt that wasnt necessary, but for my safety and the safety of the community it was the right thing to have done, even though damaged were done from the ** facility. Im trying to seek solution to this huge Concern/Issue/Problem, since Camping World in ****** ************** is ignoring me turning a blind eye, such hard moment Im going through right now.Review from Amanda P
1 star04/13/2024
I have been waiting for many months to write a review because I was hoping things would turn around, but the honest truth is, the people at this company are not good people. There were a couple of things wrong with our camper upon deciding to buy it. But we were ASSURED they would be taken care of when we came in to sign for it. Then at signing, we were assured by 2 others that the issues would be fixed by delivery. Even with a call in to make sure things were happening, delivered and come to find out problems were not even addressed AFTER 3 TIMES them telling us they were being taken care of. THIS WAS OCTOBER! Now, after several times being put off, it April and our camper is in for repair. Been there for almost a month and still not done! Literally every conversation with every person there is lip service. Not good people. Also 5000 worth of hidden fees. This was supposed to be an exciting purchase and experience for our family but it has been anything but.Review from Craig I
1 star04/10/2024
would never purchase off Camping World ********* again. the sales team were good but had nothing but trouble with the finance. Do not purchase from Camping World *********! they have owed us $15,000 for a add on that we canceled 2 hours after we agreed to it, and have been waiting 2 months for the money to be paid back off our loan! still am getting the run around, and I'm still paying interest on money that we didn't use! DO yourself a favor and purchase elsewhere!!Review from tyler s
1 star04/10/2024
New camper was being advertised as $122 a month after a 15% down payment for qualified buyers both on the ** website and as a sticker on the camper itself. While looking, I asked the salesperson, ****** if this unit would be the one we'd be taking home or if it'd be a different one.She told me that it would be this one.I had expressed the plan to put $2100 down. I applied and received a call from Abbie.The numbers that she shared with me were coming out to $188 a month after a $2700 down payment. I was perfectly calm despite being very frustrated by the fact that apparently Camping World forgets that each camper sold will have taxes and other fees. I asked ***** why the camper was being advertised at $122 and she explained that this was possible for A rated credit (mine is 788).She then admitted that this is mostly an "advertising technique".I expressed my frustration with this "technique" and ***** expressed understanding.She spoke to her manager and then called me back.She called back soon after and told me she had new numbers with the down payment being lowered to $2000 but nothing else. I expressed my frustration with the company's unethical and immoral sales tactics and my plans to report this to the BBB. She was apologetic and friendly and offered to have a manager call me. I declined knowing that it's the managers who deploy these unethical practices. I admit, and would like to apologize to *****, that at this point I asked her why she felt okay with working for such an unethical company. I should not have made it personal towards her. She became defensive of the company. She moved towards gaslighting me for daring to call out the company's morals stating that companies all other the world use these same tactics and that it being immoral was a subjective opinion.I argued that lying to get people's money is objectively immoral. I am angry that these tactics are considered legal anywhere.I will not be gaslit into thinking I'm the one wrong for not accepting it.Review from Christopher K
1 star04/09/2024
Zero stars! I have had nothing but problems with a Colman camper that I bought new from CW. I have had a leaking roof, leaking plumbing, wireing problems, hot water heater problems, trim falling off, I feel the camper is junk and the sevice department is horrible. My camper has been with them almost 2 months for a job that should be done in a couple of daysReview from Luis F
1 star04/08/2024
****** ********* is the rudest general manager I've ever spoke with. Inquired about a trailer and asked if there was any way they could work with me and he replied with sarcasm. Same with his sales rep ***** ********, very rude and sarcastic. God bless them and hope they work for this company for a long time.Review from Mark B
1 star04/05/2024
They are horrible, I purchased travel trailer one week ago. The salesman said the service department put the camper in over 100 points service checks before I receive it. The following things wrong with it.1. When i got it home the floor was covered with mud.2. I was told by ***** (another salesman) that my 5 month old ****** Titan would be fine to pull it. On the way home the transmission but up.3. I had to go spend another $55,000 for a new truck that would pull it.4. No one explained where the fuses for 12 volt and 110 were. 5. They told me they are putting a temporary tag on it and asked 3 times for one and still have not got it a week later.6 Front door latter does not lock it place , the ladder flops against the door in transit.7. I was promised a ****** pin for hitch to hold ball in and never received it. 8. Kitchen faucet is leaking water in sink and no water in tank.9. Battery is dead.10. ****** promised it I bring in Friday 4/5/24 it would be ready to take home today. Service manager told me they don't know when it will be done. The salesman (*********************) will promise the moon and will not call me back. It has only been a week and I want my $56,000 back and the service manager said "well, you ain't getting your money back. I would not recommend Camping World in ********* to my worst enemy. Read all the other reviews on the internet. They are rated by the BBB as 1.Review from Xavier M
1 star04/05/2024
After having purchased a new trailer from Camping World in *********** **, with some problems including faulty brakes, I drove home to *******. When calling ****** (CW CEO) office I was told the ***************** Camping World would be contacting me for an appointment. I waited 4 days until finally calling THEM, and they acknowledged and set a date for me. I finally took it in and waited there over 4 hours for them just to tell me the brakes did not work. (Ok, I already KNEW that)So I left the trailer and waited- and waited- and waited, for a call, ANYTHING to acknowledge me, nothing. My calls are NEVER returned. I felt completely ignored.FINALLY on the 5th day, my service **** **** calls back and says he needs to speak to a warranty person first- So I wait- and wait, I call back 3 days later and he says he still hasnt heard from warranty person, that sometimes it could take a week. (WHAT?? Their warranty person is THERE!) So theyve still done NOTHING so far.Subsequently, in conversations with ****, I was always told I dont know WHO is going to pay for this over and over again. Like, thats MY problem? So after weeks, They finally decide to do SOMETHING, I am informed that the brakes were adjusted, so I drive the 30 miles to pick it up and, YEP, the brakes STILL do not work.A few days later they changed out some parts and call me that its finished, I asked did you test it? I was told oh, no, I AGAIN drive the 30 miles to find out the brakes STILL do NOT work.(Basic repairs 101 when you fix something you TEST it before releasing it, who trains these people?)So now more than 6 weeks and 3 useless trips, I get to see ******* and ***** and FINALLY, someone that listens and treats me like a human being.***** worked on it and explained everything in detail, but 2 days of good treatment do NOT make up for 6 weeks of TOTAL frustration and of being ignored by inept service reps.However, I STILL don't have viable brakes, bad trailer design? a lemon? ******Review from Tammy H
1 star04/02/2024
Bony forthcoming on the work completed, parts ordered, or work to be done. 3 new managers within 6 months of purchase. Beware if buying new.
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