Complaints

This profile includes complaints for FreedomRoads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FreedomRoads, LLC

  250 Parkway Drive Ste. 270 Lincolnshire, IL 60069-4346

• 

  FreedomRoads, LLC

  780 N 900 W Kaysville, UT 84037-4156

• 

  FreedomRoads, LLC

  1240 Old Highway 99 Burlington, WA 98233-4617

• 

  Camping World

  146 E Coury Ave Mesa, AZ 85210-6203

• 

  FreedomRoads, LLC

  4050 Camelot Cir Longmont, CO 80504-9697

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 395 WOW *********** travel trailer from camping world in May 2025, between a check and cash we paid for the travel trailer in fullAfter transporting it to the location for it to be set up approximately 70 miles from where it was purchased one of the closet doors broke a part at the frame where it attaches to itself we also had a vent that was missing along with stove grommets After contacting *****, our sales lady, she told us that we would need to file a warranty claim a warranty claim was filed with Lily, and the door took approximately three months to arriveWe drove approximately an hour and a half one way to pick up the door, which was in a crate, my husband asked if he could look at the door before loading it in the pick up as it was packed inside a crate and they refused to let us do so, so we loaded it in the pick up and brought it to the campground we had asked for the glue and the nails to hold in the mirror and they told us that they would most likely be inside the crate, but they were unsureThe following weekend, we unpacked the crate and found no nails or glue that was needed at that time. We did, however, find out only after removing the solid packing material that the door had a crack on one of the edges similar to the original door that had crack on both edges. When bringing this to Lilys attention, she sent us to the service department via phone to a person named jazz. Jazz informed us that the package had been inspected by her, and there had been no damage visible if she did not completely remove the frame, she wouldve never seen the damage as we did not see it until we removed the solid foam that surrounded the door we never received the glue nor the nails and at this point, they are telling us that they are no longer responsible for the door and if we feel we need to get an attorney, we should do so as they are done with us at this point we have only owned this trailer for five months and nobody is willing to assist

  Business Response

  Date: 10/30/2025

  To: BBB Chicago & N. Illinois 
  
  
  October 30, 2025
  
  
  RE: ****** *****
  BBB Case Number: 24073370
  Our Case Number: 5722270
  
  Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
  
  CWRV Sales confirms communication with ****** *****. We will reorder the part and ship it directly to the customers address provided. Tracking will be provided once available. To this end, we consider this matter closed.
  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** *****.
  
  Respectfully,  
  
  
  CWRV Sales 
  

  Customer Answer

  Date: 10/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***** **

• Initial Complaint

  Date:10/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Camping World RV Sales, otherwise known as ****** ** Centers, located at ***********************************************, is using deceptive sales practices by promising fictitious discounts that are not found in the final sales contract, as well as arbitrarily, and unexpectedly, charging for products without providing documentation regarding benefit, use, or warranty. The dealership is not acting in good faith, as they have not addressed any of our concerns.On Labor Day, September 1, 2025, My wife and I went to Camping World RV Sales, otherwise known as ****** ** Centers. Our salesman, ***** *****, told us that if we purchased the travel trailer that day we would get a $9000.00 discount because of the holiday sale. ****, a sales manager, said that they would be unable to discount the price any more, and so we agreed to remove some options to keep the cost as low as possible. On September 5, 2025, while talking with the person typing up our contract, the issue of ************* came up, and he said that we didnt need ************* because we were getting such a big discount. On October 9, we received a call from ********************, who said that he noticed our loan to value was high, and wanted to know why we didnt get *************. We went through the contract line items.The Cash price does not reflect the $9000.00 discount we were promised. In fact, the price on line 1A.1 appears to be an arbitrary number without basis. I looked at advertisements from Camping World and saw that they typically calculate their discounts off MSRP. The **** provided to the dealership from the manufacturer shows $30,864. $30,864 less our $9000 discount would be $21,864, but the Cash Price on line 1A.1 shows $26,349. There is nothing to show how the Cash Price was determined, neither is there anything to show where our $9000 discount was applied.We also did not receive any documentation regarding the Surface Protection Product from line 1E.1 in the amount of $1095.00.

  Business Response

  Date: 10/29/2025

  October 29, 2025
  
  
  RE: ****** **** *******
  BBB Case Number: 24064850
  Our Case Number: 5719424
  
  
  Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
  
  CWRV Sales has spoken with ****** ******* whom signed all the sales documents,agreeing to the purchase price. To this end, we consider this matter closed.
  
  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** **** *******.
  
  
  Respectfully,  
  
  
  CWRV Sales 
  
  
  

  Customer Answer

  Date: 10/29/2025

   
  Complaint: 24064850
  
  I am rejecting this response because:

  The whole of the issues of the complaint were not addressed in the response.  We acknowledge that we did sign the sales documents, but these documents did not include the discount we were promised. We were not given copies of some of these documents that we signed or other documents that would have allowed us to see there was a problem before we completed the sale. The dealership would not address the issues we had. Based on these documents, I see the dealership did give us a discount, but not the discount we were promised. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 10/31/2025

  October 31, 2025
  
  
  RE:        ****** ******* / BBB Case 24064850
                Our Case  05719424
  
                Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                CWRV sales has spoken with ****** ******* who signed the purchase documents three times and took possession of the camper. To this end, we consider this matter closed and will not readdress.
  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** *******.
  
  Respectfully,  
  
  CWRV Sales 

  Customer Answer

  Date: 11/03/2025

   
  Complaint: 24064850
  
  I am rejecting this response because:
  Camping World still won't acknowledge that the dealership used diseptive and misleading practices during the sales and finance process. 

  Granted, we should have read the paperwork we signed more closely, but that does not take away from the responsibility that Camping World has, to place the promises they make on on that paperwork. 

  Camping World should, at least, correct the faulty processes that make it easy for a dealership to pull the wool over customer's eyes. Additionally, still owes us the difference between the $9000 we were promised and the discount they arbitrary placed on the document ($6,275.00). 

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:10/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had RV issues, was told 190 trip charge included labor. It didn't... was taken for a total of 570 in labor, for 3 hours of work, i was gouged... thought I would give them a try... never again. Was never told their hourly prices, were $190. Was never told 190 is just to have them arrive.. they need to be more honest in their prices...

  Business Response

  Date: 10/30/2025

  To: BBB Chicago & N. Illinois 
  
  
  October 30, 2025
  
  
  RE: ********** ******
  BBB Case Number: 24063450
  Our Case Number: 5717539
  
  
  Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
  
  CWRV Sales has spoken to ********** ******. We have reached an amicable agreement. To this end, we consider this matter closed.
  
  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ********** ******.
  
  Respectfully,  
  

  
  CWRV Sales 
  2 Marriott Drive ? Suite 270 ? ************,******** 60069
  
  
  
  

  Customer Answer

  Date: 11/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Resolved
  
  Sincerely,
  
  ********** (****) ******

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a travel trailer from camping world in ********* in June tax tag title the whole ordeal. Got temp registration that expired in September. Still have not received the new registration. When I call and ask about it the title clerk tells me Its ok just run the trailer if you get pulled over just show them the expired temp registration. I have gotten nowhere with them, and I have a camper that I cant use.  

  Business Response

  Date: 11/05/2025

  November 5, 2025
  

  RE: ***** *** *******/ BBB Case 24034057
  Our Case 05710243
  

  Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
  

  CWRV Sales confirms we have spoken with Mr. ******** Registration has been completed, and the title will be sent to the lien holder. To that end we consider this matter resolved.
  

  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** *** ********
  

  Respectfully,
  CWRV Sales

  Customer Answer

  Date: 11/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold my camper to Camping World on May 26th and was supposed to get money reimbursed from warranty cancellations. Refunds were supposed to be within a six week time frame. From that sixth week period until now I have been calling up there almost on a weekly basis trying to get my full reimbursement, and usually can't reach the contact or I never receive a call back. I have even open two cases with the corporate office. The first one was closed as resolved, so I had another case opened today October 21st. To this date I have received my reimbursement from ******** for the gap insurance, the ************ reimbursement and the majority of the **************** Plan reimbursement. I just want my full refund.

  Business Response

  Date: 10/27/2025

  October 27, 2025
  
  
  RE:        **** ******/ BBB Case 24043840
  Our Case  05709775
  
                Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                CWRV Sales confirms we spoke to **** ******. We were able to confirm the refund was sent on 10-22-25, To this end we consider this matter closed.
  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** ******.
  
  Respectfully,  
  
  CWRV Sales 

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Camping World of Ft ****** has had my Motorhome for over 6 weeks. They say they are waiting for Good *** to approve or deny, warranty work . Asurion tells me they have not even put in a request. But Camping World tells me that Asurion needs pictures and part numbers. And said several times things have been denied. When in fact nothing has even been submitted. Not sure what to do next. The Company as a whole has been shifting responsibilities from one person to another with no resolution. And my Motorhome still isn't repaired or even been approved or denied

  Business Response

  Date: 10/30/2025

  To: BBB Chicago & N. ********
  
  
  October 30, 2025
  
  
  RE: ******* *****
  BBB Case Number: ********
  Our Case Number: 5709854
  
  
  Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
  
  CWRV Sales confirms communication with ******* *****. The dealer was able to reinstate the warranty claim and received approvals and denials. All parts received, the customer will be notified once the unit is ready to pick up. To this end, we consider this matter closed.
  
  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* *****.
  
  Respectfully,  
  
  
  CWRV Sales 
  

• Initial Complaint

  Date:10/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vendor told me to give them my credit card data to hold a motorhome. He said it would not be charged unless we were closing the deal and that my card would put a hold on the unit.Due to a family health issues (heart attack).. they were called and informed that we were not going to be able to travel to close the deal. This was done via phone call approx 2 days after giving my card data.That same day my wife saw a charge on our credit card that we did not authorize .We called again and I told them to return the money or we will dispute the charge. Note... no document of any sort was ever signed by us as to a contact to buy.I have waited 15days and now they are not answering my text. Last... when they told us they were going to give our money back they said to write a text stating that we would not dispute it if they gave our money back.

  Business Response

  Date: 10/21/2025

  October 21, 2025
  
  
  RE:        **** *******/ BBB Case 24017742
                Our Case  05697895
  
                Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                CWRV Sales has spoken to the customer. I have confirmed that his deposit has been refunded. To that end, we now consider this matter closed.
                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** *******.
  
                Respectfully,  
  
               CWRV Sales 

• Initial Complaint

  Date:10/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: Camping World ******** *** ************************************** From: ****** L. ********* ***************************************************************** Re: Refund of Deposit Invoice#******, $1,500 On 9/16/2025 I sent an email to ***** ****** (Loan Officer@ **** site) requesting a refund of the deposit on an **** After contacting the Manufacturer I determined you are overcharging for the **** Manufacturer (**********) said the unit retails for $162,000. You are charging $183,477 before all the additional fees. You were also overcharging for a Coach warranty, $15,000. I found the same warranty for $9,000. I found two different R,V,s same brand/model substantially cheaper. I decided and informed you of all of this. After not receiving a written response, I decided to purchase one of the other ****s. I asked you in an email dated 9/16/2025 when I would receive my deposit. I have the receipt, and all the paperwork, reference this transaction. Nowhere does it say the deposit is non-refundable.The **** listing remained on the internet. I viewed and printed it several times up until 9/16/2025 when I decided not to purchase your ****Note: I also viewed the R,V, twice in person prior to 9/16/2025. There was dirty laundry in the washer inside the **** I have pictures of it. That was also used to come to my decision not to purchase this ****Send a refund check to my address you have on file in the amount of $1,500.00.

  Business Response

  Date: 10/16/2025

  October 16, 2025
  
  
  RE:        ****** *********/ BBB Case 23999202
                Our Case  05693810
  
                Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing                  this matter to our attention.    

                CWRV Sales confirms that the dealer has issued a refund for the deposit related to ****** *********. The refunded amount will be received in accordance with the processing times of the relevant bank or credit card provider. To this                  end we consider this matter closed.

                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** *********.
  
               Respectfully,  
  
               CWRV Sales 

• Initial Complaint

  Date:10/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I purchased a new trailer from Camping World of ********** earlier this year. On our very first trip, the trailer began leaking water from the back. I understand this is a manufacturer issue, not a dealer defect, but I expected timely and professional warranty service from Camping World.While on that trip, I called their service department and was told I could drop off the trailer Sunday after our trip since wed be driving through **********. I was assured it would be looked at that Monday or Tuesday. That was 25 days ago, and the trailer still has not even been inspected.Nine days after dropping it off, I received an email stating it should be looked at in the next couple of days. I followed up by phone about a week later and was told that they were busy with end-of-month sales trailers but would get to mine soon. That means new sales are being prioritized over existing customers who already made their purchase.I called again this week and was told it still hasnt been looked at. Ive now been waiting nearly a month without any progress or reliable communication.Because of these delays, we are being forced to cancel a family trip that was planned over a month ago. Both my wife and I had vacation time approved at work, which we can no longer change. Not only have we lost the use of our new trailer for the past month, but weve also lost valuable vacation days we cant get ******* this point, Im simply asking for accountability and reasonable service. I would like the dealership to:Provide a clear inspection and repair timeline.Prioritize existing customer warranty repairs over new ********************** prep.Communicate accurately and proactively with updates.Camping World of Greenville needs to take responsibility for the poor handling of this situation and the lack of basic customer support.

  Business Response

  Date: 10/15/2025

  October 15, 2025
  
  
  RE:        ****** ******/ BBB Case 23992423
                Our Case  05682348
  
                Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing                  this matter to our attention.    
                CWRV Sales confirms the management team spoke to ****** ******. We can confirm all repairs were completed and the unit was picked up. To that end we consider this matter closed.             
                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** ******.
  
                Respectfully,  
  
                CWRV Sales 
  

  Customer Answer

  Date: 10/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new camper. Had multiple problems within the first few days. Any repairs they have made have made it worse.

  Business Response

  Date: 11/03/2025

  November 3, 2025
  
  
  RE:       ******* ******* / BBB Case 2399007
               Our Case  05613179
  
               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing                 this matter to our attention.    

  
               CWRV Sales has spoken with the customer. He will attempt to come in on Wednesday 11-5-25 to walk the camper.

               To that end, we now consider this matter closed. Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* *******.
  
               Respectfully,  
  
               CWRV Sales