Complaints

This profile includes complaints for FreedomRoads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FreedomRoads, LLC

  250 Parkway Drive Ste. 270 Lincolnshire, IL 60069-4346

• 

  American RV Centers, LLC

  14303 Central Ave NW Ste B Albuquerque, NM 87121-7704

• 

  Camping World

  200 Travelers Way San Marcos, CA 92069-2797

• 

  Camping World RV Sales

  24000 NE Sandy Blvd Wood Village, OR 97060-8601

• 

  FreedomRoads, LLC

  500 W Morris St Bath, NY 14810

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a camper from Camping World in REMOVED, REMOVEDin March 2025. I am an enrolled REMOVEDtribal member, and I clearly informed staff that the camper was to be registered and tagged through the Osage Nation, as all of my vehicles are registered through my tribe.Despite these clear instructions, Camping World registered and tagged the camper through the State of Oklahoma without my authorization. I did not discover this until I received the Oklahoma license plate and registration paperwork showing charges totaling approximately $650.After receiving the plate and paperwork, I contacted Camping World multiple times to address the error and request reimbursement, but I received no response. While cleaning out our shed, the license plate was disposed of, as I was unaware it would later be required.Camping World did not respond until I threatened legal action. I was then informed that because the State of Oklahoma would not reimburse them, Camping World would not reimburse medespite the fact that the state registration was completed against my explicit instructions.This situation raises serious concerns regarding the disregard of lawful tribal registration and the possibility of discriminatory treatment based on my status as a Native American tribal member, particularly given that my instructions were clear, lawful, and repeatedly stated.Resolution Requested:Full reimbursement of the approximately $650 charged for the unauthorized Oklahoma state registration and tags, and written acknowledgment of the error.

  Business Response

  Date: 12/18/2025

  December 18, 2025
  
  
  RE:  REMOVED-REMOVED/ BBB Case 24280713
  Our Case  05804372
  
  Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

  
  CWRV Sales has spoken to the customer. I have provided the customer with the necessary information for resolution. To that end, we now consider this matter closed.

  
  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by REMOVED-REMOVED.
  
  Respectfully,  
  
  CWRV Sales 
  

  Customer Answer

  Date: 12/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED-REMOVED

• Initial Complaint

  Date:12/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2022 Keystone Cougar 5th Wheel was at Camping World REMOVEDfor nine months (Sept 2024 - June 2025) for multiple service issues, including a furnace problem. During this time, communication was inconsistent, repairs were repeatedly delayed, and we made several trips to pick up the unit only to find new problems or incomplete work. Camping World also caused additional damage, including breaking the bathroom sink handle and later returning the unit with a broken shower faucet that worked prior to service. When we finally picked up the unit in June 2025, Camping World stated all issues were repaired and the furnace "passed testing." After bringing the unit home, we discovered the furnace still did not work, and the shower faucet was inoperable. Camping World refused to send a mobile technician even though they had sent one multiple times in the past for other issues. They also refused to address the damage or reimburse any costs for transporting the unit back. In December 2025, we hired an independent certified RV technician. He found the furnace exhaust 99% blocked by a wasp nest, which clearly had existed for a long time and should have been discovered during Camping World's inspections. The blockage caused furnace failure and posed a significant safety hazard. He also confirmed the shower faucet had been damaged and replaced it. Camping World denied responsibility for these issues, repeatedly claimed they were "new", and closed my case even after escalations to the service manager, general manager, regional management, and corporate. Despite nine months in their possession, they failed to diagnose major issues, returned the unit unsafe, and caused additional damage that I had to repair out of pocket. This situation has caused significant inconvenience and expense, and despite multiple opportunities, Camping World has not taken responsibility for the unresolved issues or damage.

  Business Response

  Date: 12/12/2025

  December 12, 2025
  
  RE:       REMOVED/ BBB Case 24255848
  Our Case  05793974
  
   Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

  
   CWRV Sales previously outlined the available resolution options to REMOVED, which requires REMOVEDto bring the unit into our service department for evaluation. To that, we consider this matter responded to.

  
   Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by REMOVED.
  
  Respectfully,  
  
  CWRV Sales 

  Customer Answer

  Date: 12/15/2025

   
  Complaint: 24255848
  
  I am rejecting this response because:

  The business response does not resolve my complaint. Camping World had my 5th Wheel for nine months and repeatedly stated repairs were completed, including that the furnace passed testing. This was not true.  After taking the 5th Wheel home, the furnace remained inoperable and a safety hazard existed. An independent certified RV technician found the furnace exhaust was 99% blocked by a long-existing wasp nest, an issue that should have been discovered during Camping World's inspections. I paid $876.25 out of pocket to diagnose and correct issues Camping World failed to repair. Camping World's response does not address reimbursement for these documented costs, nor does it acknowledge the damage caused while the unit was in their care. Requesting that I return the unit for further evaluation after nine month of unsuccessful service is not a reasonable resolution. I am seeking reimbursement for the independent repair costs incurred due to their failure to properly diagnose and repair my 5th Wheel.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 12/15/2025

  December 15, 2025
  
  
  RE: REMOVED/ BBB Case 24255848
  Our Case  05793974
  
  Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

  
  CWRV Sales has previously responded and is unable to revisit unless the customer brings the unit in. We consider this matter responded to.

  
  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by REMOVED.
  
  Respectfully,  
  
  CWRV Sales 

  Customer Answer

  Date: 12/16/2025

   
  Complaint: 24255848
  
  I am rejecting this response because:

  This complaint remains unresolved. Camping World continues to require that I bring the unit back for evaluation despite having already kept it for nine months and returning it with unresolved and unsafe conditions. The unit has since been repaired by an independent certified RV technician at my expense. I am seeking reimbursement for those costs. Requiring further evaluation is not a reasonable resolution.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:12/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: Better Business Bureau Subject: Complaint Against Camping World Failure to Deliver Product and Delayed Refund Dear Better Business Bureau,I am submitting this complaint regarding Camping World due to their failure to deliver a product I purchased and their ongoing delays in issuing my refund.On October 12, 2025, I purchased an RV refrigerator through Camping World. At the time of purchase, I was told the item would take 1014 days to ship from the vendor. That time passed, and I never received the product nor any updates.I contacted Camping World multiple times for information about my order. Each time, I was told they were waiting for the vendor and could not provide any shipping updates. Three weeks later, I called again, and they repeated the same response that they would contact the vendor and notify me with updated information.Four days after receiving an email from Camping World saying they would follow up with the vendor, I called once more. At that point, I was informed for the first time that the item I purchased had been discontinued, despite weeks of being told it was still pending REMOVED, instead of receiving the product I paid for, I am being told I must wait for the vendor to process a refund, with no timeline provided. My money has been held for weeks without delivery of the item and without clear communication.I am requesting BBB assistance to ensure that Camping World:1.Issues my full refund immediately, without further delay.2.Improves their communication and transparency regarding discontinued items and vendor issues.3.Addresses the unacceptable customer service and failure to follow through on their stated shipping timeframe.Thank you for your attention to this matter. I hope this complaint helps prevent similar issues for other customers.

  Customer Answer

  Date: 12/19/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID REMOVED. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:12/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding the purchase and delivery of a defective and uninhabitable REMOVEDfrom Camping World Concord.On Oct 24, 2025, I purchased a new 2026 REMOVEDHemisphere 380WD. At delivery, the REMOVEDwas dirty, unprepared, and missing the promised startup kit. I was pressured into signing documents quickly and was told the forms were not for me, which felt deceptive.Because the REMOVEDwas delivered dirty, I stored it until I could clean it. When preparing to use it for the first time, I discovered a significant ladybug infestation entering from gaps in the slide floor area and entry door. These issues existed before any use. The REMOVEDhas never been used even once.Further inspection revealed structural sealing defects, loose or failed seals, and gaps that should have been caught during a proper PDI. This indicates the REMOVEDwas not performed or was done improperly.I requested a full contract rescission and refund due to delivery defects, misrepresentation, and the fact that the REMOVEDhas been unusable since day one. Camping World refused, stating REMOVEDs are not returnable, even though this situation involves delivery of a defective, uninhabitable product.The dealership insists only on repair attempts, which are not appropriate given the nature of the defects and the fact that the unit was never usable.I am requesting BBB assistance in securing:1.Full contract rescission 2.A complete refund of all payments 3.Dealer-arranged removal of the defective REMOVEDThis involves misrepresentation, failure to inspect, delivery of a defective unit, and deceptive sales practices.

  Business Response

  Date: 12/02/2025

  December 2, 2025

  
  RE: REMOVED/ BBB Case 24216348
  Our Case 05778813

  
  Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
  

  CWRV Sales confirms that we have spoken with REMOVED. We offered to complete a full detail of the unit to assist with removing the lady bugs. However, insects present while the unit is in the customers possession are not a dealer responsibility, and we will not be repurchasing the unit based on this concern. Mr. REMOVEDhas declined the offer for the detail, and no other repairs are needed at this time. To this end we consider this matter closed.
  

  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by REMOVED.
  

  Respectfully,
  CWRV Sales

• Initial Complaint

  Date:12/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased REMOVEDmotor coach 2024 on April 2025, since purchased unit it has been in and out of shop several times for different issues. Refrigerator front door panel needs replaced, and it also leaked water on unit floor and cabinets. Shop states warranty was denied because it set for two years prior to sales even thought we purchased it as a new unit. Tech states reason for water leak was possible frost build up, which is in correct. I believe unit refrigerator is damage. Unit will not start and we are being told to take to a REMOVEDdealer for a new battery. Plus camping world in REMOVED, REMOVEDis wanting us to pay $256.82 before we can ge4t unit when in realtly we should get paid for having to deal with unit, while making monthly payments on something we can't enjoy. From day one of issues we have requested a replacement.

  Business Response

  Date: 12/05/2025

  December 5, 2025
  

  RE: REMOVED/ BBB Case 24212737
  Our Case 05777357
  

  Camping World RV Sales, LLC (CWREMOVEDSales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
  

  CWREMOVEDSales has spoken to the customer. The customer has picked up their REMOVED. CW winterized the REMOVEDas a Gesture of Good Will. To that end, we now consider this matter closed.
  

  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by REMOVED.
  

  Respectfully,
  CWREMOVEDSales

• Initial Complaint

  Date:12/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two Issues - First issue, we purchased our fifth wheel from the REMOVED/REMOVEDlocation in August of 2023, we paid for the paint protection package, which comes with a product that the put on to protect the paint and the inside of the camper. When we traded in that fifth wheel this year (September, 2025), we were told by the dealership that the product was not applied - I have reached out to the Camping World dealership for proof that this product was applied, and they have failed to return my calls and/or emails. Second issue - we are attempting to cancel our GoodSam warranty, as the camper has now been sold. It took over 2 months to reach someone at the dealership that sold us the warranty - they told us to email proof that it was sold and they would get a check cut immediately and sent to us. It has been two weeks since that has been sent and we have yet to hear anything.

  Business Response

  Date: 12/11/2025

  December 11, 2025
  
  RE: REMOVED/ BBB Case 24211401
  Our Case  05776932
  
  Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

  
  CWRV Sales confirms that we have spoken with Mr. REMOVEDWe are pleased to have come to an amicable agreement. We consider this matter resolved.

  
  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by REMOVED
  
  Respectfully,  
  
  CWRV Sales here...

• Initial Complaint

  Date:11/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new camper from camping world on 10/2/2025 for 65k. They where supposed to clean the camper and make a few repairs before pick up. They didnt do anything so I took it and drove it a hour and a half to a camp ground and back so they could make the repairs since they didnt the first time. I left it a week and called 3 times to make sure I was clean about what needed to be done and that is was done before picking up. I got there and nothing was done. I got the service manager and we went over everything and he promised to make it all right. That was 6 weeks ago and i have heard nothing

  Business Response

  Date: 12/03/2025

  December 3, 2025

  
  RE: REMOVED/ BBB Case 24208231
  Our Case 05776633
  

  Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
  

  CWRV Sales have made multiple attempts to contact the customer both via phone and email with no response. To that end, we now consider this matter closed.
  

  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by REMOVED.
  

  Respectfully,
  CWRV Sales

• Initial Complaint

  Date:11/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a camper at the Hershey rv show. First they wrote up the wrong model number. When I brought it to their attention they made me go to a dealership nowhere near where I live and nowhere near where it was supposed to be delivered. Had me redo paperwork I had already done. Never had any walk through or demonstration or anything. They sent a delivery driver to drop it off who never even completed the delivery process, had to get someone from our campground to put the trailer where it was supposed to go. Then they left without even taking the keys for the trade. I called and was told theyd get back to me which they never did. Almost a month later I texted the sales managers several times and was never given a response. After never getting any financing paperwork I called again only to be told that they did the paperwork wrong again! And that they needed to mail me paperwork to complete. As annoying as it was I did admittedly it took me a few days to get the paperwork back in the mail but I have other things to do as well let alone redoing paperwork Id already done 2 times prior. I then got a message saying if I didnt return the paperwork immediately the would have to take actions that would adversely affect my credit. I had already dropped the paperwork and returned the call to tell them including expressing my displeasure with their threat to damage my credit. Left a message after that requesting a call from a manager which was never answered. Finally just learned that every time they screwed up they reran my credit each time which ADVERSELY AFFECTED MY CREDIT!!! Absolutely worst experience you can imagine.

  Business Response

  Date: 12/12/2025

  December 12, 2025
  
  
  RE:       REMOVED/ BBB Case 24199451
  Our Case  05771270
  
  Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

  CWRV Sales confirmed we spoke with Mr. REMOVEDand have come to an amicable resolution. To that end, we now consider this matter responded to.
  

  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by REMOVED.
  
  Respectfully,  
  
  CWRV Sales 
  

• Initial Complaint

  Date:11/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to get in touch with a finance department at the camping world in REMOVEDfor the last four months sending numerous emails and phone calls and have yet to hear back from them. Im trying to cancel our service contract and the only way you can do. It is by going through that office and we have done everything we are supposed to do and yet we still have an active service contract as of today todays date.

  Business Response

  Date: 12/04/2025

  December 4, 2025
  
  
  RE:       REMOVED& REMOVED/ BBB Case 24187869
               Our Case  05766328
  
               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
               CWRV Sales confirms communication with REMOVEDand has come to an amicable agreement. To that we consider this matter responded to.        
               Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by REMOVEDor REMOVED.
  
               Respectfully,  
  
              CWRV Sales 

• Initial Complaint

  Date:11/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a new REMOVED(Keystone REMOVED17BX) from Camping World on, or about September 15, 2025. I have used my REMOVED3 times and after each use minor issues occurred. The first time the shower base separated from the wall (needs to be re-caulked). After the second use the floor (linoleum) began bubbling up. After the third use the awning would not properly retract. I returned my REMOVEDto Camping World for repairs on October 25th, upon arrival to Camping World the door would not open. My REMOVEDhas been there for exactly 1 month, and according to their service tracker the only repair completed is the door. I have called and left messages 6 times requesting repair updates but have not had anyone return my REMOVEDcomplaint is the poor quality of the REMOVEDand the poor customer service. 

  Business Response

  Date: 11/25/2025

  
  November 25, 2025
  
  
  RE:       REMOVED/ BBB Case 24180454
               Our Case 05747572
  
              Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
              CWRV Sales has spoken with the customer. All repairs are completed, and customer is scheduled for pickup. To that end, we now consider this matter closed.             
              Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by REMOVED.
  
             Respectfully,  
  
             CWRV Sales