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Find a Location

Springrock Gutters has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSpringrock Gutters

    Gutter Contractor
    Multi Location Business
    Revoked BBB accredited business

    Current Alerts For This Business

    Accreditation Revocation:
    On 02/29/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    6. Address disputes forwarded by BBB quickly and in good faith.

    6A. Provide a response to each complaint that:
    • Is professional,
    • addresses all significant issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.
    Alert:

     

    At-a-glance

    Customer Reviews

    4.73/5stars

    Average of 71 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    15 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Our company installs gutter guards, which are made of extruded aluminum and stainless steel mesh in order to keep out ALL debris-including pine needles, pine cones, bird's nests, leaves and seed pods, but still allow for the flow of water through the gutter to prevent backup and keep the gutters clear. Springrock also installs gutters, which are integrated with their gutter guard systems to protect the roofing material and siding of the home and prevent leakage, seeping, and other problems that can occur with sub-par gutters and gutter guards.

    Business Details

    This is a multi-location business.

    Find a Location

    Springrock Gutters has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      20w267 101st St Ste C, Lemont, IL 60439-9672
      BBB File Opened:
      3/10/2011
      Years in Business:
      13
      Business Started:
      7/14/2010
      Business Started Locally:
      7/14/2010
      Business Incorporated:
      7/14/2010
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      30
      Alternate Business Name
      • Springrock, LLC
      • Spring Rock Gutter Guards
      Business Management
      • Ms. Anita Reinke, Social Media Coordinator
      Contact Information

      Customer Contact

      • Ms. Anita Reinke, Social Media Coordinator

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/25/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I had Springrock install new gutters for me in October of 2020. Last summer, I noticed one of the zip hinges on the downspout extensions was damaged and no longer operated properly. I contacted Springrock in July and was told that this was under warranty and would be fixed. They placed a service ticket for me, but was never contacted to schedule an appointment to replace the hinge. After multiple attempts to reach them to get an appointment scheduled, I was contacted by phone and an appointment was scheduled for September 8, 2023. They did not show up on this date, and when contacted, they rescheduled my service for October 11, 2023. Once again they did not show up, and they did not respond to subsequent attempts to reach them. When I recently tried to contact them again, it appears their contact information no longer works at all.

      Customer Reviews

      71 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dee J

      1 star

      04/15/2024

      A terrible company they came out to my home gave me an estimate October 31. I gave them a down payment have not received any correspondence from them since December 4, 2023. I have called and called no response.

      Local BBB

      BBB of Chicago & Northern Illinois

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