Gutter Contractors
Springrock GuttersInformation and Alerts
Service Area
- Cook County, IL
- DuPage County, IL
- Kane County, IL
- Kankakee County, IL
- Kendall County, IL
- Will County, IL
Alert Details
This business has 3 alerts.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning:
Consumers report not being able to reach customer service
Consumers allege the business does not help resolve issues with instillation, workmanship, or repair.
Consumers report businesses not showing up to appointments
Consumers report not being able to get a refund on work not performed
Consumers report that the business is not honoring Lifetime Guarantee
On 7/23/2024, 7/29/2024 and 8/05/2024, BBB submitted written requests to the company encouraging them to address the pattern of complaints. As of 10/24/2024, BBB has had no response.
Out-of-Business known or suspected
According to information in BBB files, this business is no longer in business.
Alert
In July 2024, BBB investigated Springrock Gutters's business practices. This investigation was prompted by an inquiry to find out if the business is indeed no longer in service as an elderly couple has allege the company took a deposit of over $4,000 from has and failed to start the project.
The company has a pattern of complaints in which consumers has reflects the above comment in regards to issues to with projects not starting or finishing on time or at all.
To read more please see info under Pattern of Complaints.
A general online search shows that the business is no longer in service however the website is up and running.
On 07/23/2024, 07/29/2024 and 08/05/2024, BBB requested additional information. As of 08/12/2024, BBB has not received any response from the business.
Based on the information detailed above, BBB cannot confirm the legitimacy of Springrock Gutters.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.