Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged for services without my knowledge or approval. My debit is on file with the company, I was told the charge would be $150, however my card was charged $500. The company stated that the service technician was doing me a favor by doing preventive maintenance. Services I didnt ask for or approve. All though the manager stated she understood my frustration, she couldnt issue a refund because the transaction had already gone through and this was livelihood.

  

  Business Response

  Date: 04/18/2025

  The customer contacted us for a diagnostic service on her HVAC system and approved the $149 diagnostic fee. However, upon inspection, the technician found that the system was in such a state that a proper diagnosis could not be completed without performing extensive maintenance first. In order to proceed, the technician performed the necessary cleaning and maintenance, which resulted in a total charge of $500.

  While our technician should have obtained explicit approval for the additional cleaning prior to performing the work, the service was completed in good faith with the intention of providing an accurate diagnosis and restoring the system to proper working condition.

  After speaking with the customer directly, I explained that while we are unable to refund the $500 due to the work already being completed, I offered to apply the full value of that amount toward a year of future maintenance or service. The customer declined this offer.

  We truly value our customers and strive to resolve any concerns in a fair and reasonable manner. Although the refund could not be issued, our offer for equivalent services remains available should the customer reconsider.

  Thank you for the opportunity to respond.

  Customer Answer

  Date: 04/25/2025

  I reject the business response because: 

  they charged my card without my approval.  All they needed to do was to change my filter.  They charged my card for $500.00.  He should have told me he charged my card. Then they won't give me my money back.