Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* ********* of RY Properties will not disclose the name of any of the ********* members for a property I own at **************************************. She increased *** **** in 2023 for exterior repairs but has not done any repairs to the building. The building is falling into disrepair. I think RY Properties and ******* ********* may be operating in a fraudulent manner.
Business Response
Date: 06/20/2025
Ms. ******** requested the Board members and their phone numbers; I cannot give this information out unless they give me the OK to give out their personal phone numbers, and it was denied, therefore, I cannot give that information out. Unfortunately, we are having a hard time finding a company to do the work. Ms. ******** can, per the Declaration for Holiday Terrace Bldg. 6 C. A., page 17 (e), request in writing, at such reasonable time or times during normal business hours to inspect the books and records. Or she can request bank activity and she will see that there was a loan taken out for the balcony repair, so when we do have bids to choose from, the money will be there to pay. The dues increased because that loan has to be paid monthly. There is no fraud going on and the Board members get monthly financials for their review.
******* *********
Customer Answer
Date: 06/23/2025
Complaint: 23482003
I am rejecting this response because:
Sincerely,
********* ********Initial Complaint
Date:07/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called this management company multiple times and there has been no resolve to either of my issues. The first issue is, there are bushes that have encroached the area of my stairway. Making it nearly impossible to walk to my front door. I have called the management company in order to get the company who does the lawn care to cut the bushes. Over the past month and a half there has been no resolution and the bushes just keep growing worse. About a week ago I physically went to the office and the administrator acknowledged that she had gotten my messages and as she had the very first time out of the 6 times that I called, she let me know that she would let the lawn care people know to cut everyone's bushes. This is now 30 days later and theres no resolve. My second issues is that there is wood decay also on the stairs leading to my front door, as well as on my balcony. I called and let the association know and even asked if I needed to send pictures. The office administrator let me know that she would have to tell the property manager, **** and he would be giving me a call. Now 30 days, and 6 calls later the wood is further decaying exposing nails, and holes where someone could be injured. They have recently raised our HOA fee AGAIN and do not solve issues or even answer the phone.Business Response
Date: 08/06/2024
The overgrown bushes along the sidewalk up to this units front door have been trimmed back to allow for easy passage.
The exterior stairway up to this units front door will be fully repaired early next week.
Sincerely,
***********************************
Initial Complaint
Date:03/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
R Y Properties are responsible for outside of property but has refused to do so! The issue is that the chimney cap or vent has fallen down inside of the chimney and is banging around inside of the chimney. That in itself is an awful noise, but the most dangerous issue is that whatever is inside banging around is preventing the furnace from functioning correctly! I`ve resided here for almost twenty-two years, and this management company is the worse, they don`t want to do anything for which they are responsible for. They took over two years to replace a downspout that had fallen off, it only needed a couple of brackets to reattach it to the house!!!! The Homeowners` Rules and Regulations states that HOA is clearly responsible for the chimney! I am a senior and frustrated with repeatedly being overlooked!Business Response
Date: 04/16/2024
See AttachmentCustomer Answer
Date: 04/17/2024
Complaint: 21410341
I am rejecting this response because: Chimneys are not the responsibility of the homeowner, nor are the wrought iron railings! As usual the homeowner has no rights when it comes to HOAs! Since I had to pay $365.00 for the repair of the chimney, I am very frustrated with this management company,they have a history of reneging on their responsibilities!!!!
Sincerely,
*************************,Business Response
Date: 04/17/2024
Once again, the ***** of ********* has the final decision on repairs. As previously explained chimney repair is at the *****s discretion and the ***** did not approve the repair making it the owners responsibility. Our responsibility as a management company is to take direction from the ***** of ********* and uphold the decs, by-laws and rules and regulations of the property.Initial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Village water to be shut off for non-payment of bills. (FINAL NOTICE)Business Response
Date: 01/08/2024
**************** could have just called our office with her complaint, this is not a BBB issue. The water bill was paid late (the Board had to get a cashier check from the reserve account, as management cannot and is not on the reserve account), minus the late fee, as we were going to the ****************** to see if they would waive the late fee. There were extra expenses after the ****************** fire inspections, such and purchasing 2 knoxboxes and some repairs. As for ****************, she knows the Delcaration and it has been discussed at meetings; all she has to do is request the financials from R Y Properties. This was not an issue at the annual meeting and **************** was not in attendance. The bill has been paid and is resolved.Customer Answer
Date: 01/13/2024
Complaint: 21107323
I am rejecting this response because:The response from RY Properties was inadequate to address the problem cited.
See Attached PDF file. (Water Supply Invoice)
Sincerely,
*********************************Business Response
Date: 01/15/2024
The previous response did answer why and how there was a shut off notice for the water bill. All other questions can be reported directly to our office via phone call or email. We will not answer further questions via the BBB, please contact R Y Properties directly. The answers to ******************** questions will be responded to via email.Initial Complaint
Date:12/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is responsible for repairs and upkeep of the property. For three years I have been requesting repairs to maintain my safety going in and out of the property, all requests have gone unanswered. This is a ghost corporation only available for accepting payments and not actually doing any work on the property. My safety is at risk due to the lack of support from RY Properties.Business Response
Date: 01/03/2024
The gutters for this unit were cleaned and repaired in December 2023 along with the rest of Pin Oak Lane.
This is a ******************** that is run by a volunteer ***** of ********** The ***** is the authority for all work on common areas and all expenditures. The work includes some of the concrete (side walk to front door) and the ***** id not approve any concrete work in 2023. Thy intend to do concrete work this year, 2024.
Initial Complaint
Date:09/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The roof of the building in live received heavy wind damage back in November 2020. It's almost three years later and there hasn't been any work done on the roof due to the negligence of RY Properties. It is their job to file an insurance claim on behalf of the board and follow up until the work has been completed. They have failed to do that.Additionally, ******* refuses to respond to emails or phone calls when we try to inquiry about it. We go months without hearing from her. There is zero communication. Meanwhile, I have water damage to my ceiling and animals inside my ceiling from the damage to the roof.I have emailed, called, and personally visited the RY Properties building and still can't get in contact with *******. All the while I'm getting more water damage on my ceiling.Business Response
Date: 09/12/2023
I have spoken with **************** on September 12th to disucss the issues. We have worked out a plan of action for the association.
*********************************
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