Reviews

This profile includes reviews for Trustmark Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trustmark Companies

  400 N Field Dr Lake Forest, IL 60045-4809

  
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  Trustmark Companies

  PO Box 7937 Lake Forest, IL 60045-7937

  

Review Details

• Review fromAlexander F

  Date: 08/14/2023

  1 star
  Trustmark was referred via my employer. I signed up and file no claims for a year. When I went to cancel they respond much later with a PDF. It was a PDF form so I filled it out and submitted it.They continued to bill me. When I called they said the form was 'unsigned' even though I had filled out the signature. I didn't even need to sign to start the policy. They refused to refund either the premiums after I requested cancellation or after I submitted their form. Won't ever do business with them again.

• Review fromPoppy W

  Date: 08/08/2023

  1 star
  Healthcare providers beware - DO NOT accept Trustmark plans. This company paid a claim and the check bounced. The bank debited the amount from our account. ********************** says, We show you deposited the check. We have made repeated attempts to contact someone at Trustmark and they are refusing to address the issue. Youll go through automated h*** to get a warm body, ******* has zero authority to make a decision, when you ask for a supervisor, they refuse to put you through. If you are an employer/HR department considering Trustmark - RUN. This company is bordering on insolvency and you will risk good employees because you are giving them worthless coverage.

• Review fromDaryl L

  Date: 07/21/2023

  1 star
  This is the absolute worst life insurance company out there hands downs . I will be happy to tell you I told you so after they take you money for years and then rip you off.

• Review fromCarolina M

  Date: 07/15/2023

  1 star
  I have one doctor that I file a claim for ever 3 months. That is my only claim. Each time, they never respond within the time allotted and they fight me on reimbursing me every time. Its the same dang doctor for the same weekly treatment. Would also give them a zero. They need to be shut down .

• Review fromStephen C

  Date: 07/14/2023

  1 star
  Excessive fees for having an account, and now charging fees to be able to look at your account, not a good bank for the current economy
  

  Trustmark Companies

  Date: 07/17/2023

  Hello *******, sorry to hear you're unhappy, but we're actual a different company than Trustmark Bank. We're an insurance company that is unaffiliated with the bank. Happens all the time! Would you remind taking down your review?

• Review fromSamantha R

  Date: 07/07/2023

  1 star
  If I could give them a 0 I would. Their customer service system always hangs up on me when Im hold. I have never had this many issues with an insurance company and claims.

• Review fromKimberly S

  Date: 05/23/2023

  1 star
  Trustmark is a scam. NOT WORTH ONE STAR. I signed up for this through my company and called to cancel with a respresenative. She informed me that I could cancel by the end of the month on my first month of signing up and send an email. She gave me the email address and so I emailed them to cancel. They not only ignored the email but they charged me another month totaling over $400.00. Now when I call they say they don't accept email cancellations. Very upsetting that I am unable to pay for groceries for my family due to them keeping over $400.00 out of my income for nothing at all in return. BEWARE AND DONT SIGN UP THROUGH YOUR EMPLOYER.

• Review fromJerriene R

  Date: 04/14/2023

  1 star
  This company committed fraud To get out of a claim.My Dr. **** an extra step and wrote a back up letter and even then they made up things, tried to change their understanding of a contract. The claims representative, ****************** me, discriminated against me because of a cognitive delay, made fun of me. The company took advantage of me. Accused me of fraud because I was trying to use the insurance I paid for, How dare I? How dare you Trustmark. Shame on you. I want to make sure you are held accountable

• Review fromTricia K

  Date: 04/12/2023

  1 star
  Not even worth a 1 star review. I've paid on this policy for **** years. They had the surgery/start date, they don't return calls, they never issued the check when it was supposed to be issued and I had to call to find out what was going on. I asked to speak to a manager as this was now the 3rd time I had to call and the 2nd issue I had with them and conveniently a manager was not available. Added to the stress of my surgery and recovery. I would not recommend.

• Review fromJoy W

  Date: 04/11/2023

  1 star
  Trust ark is NOT Trustworthy!!! They take forever to review a claim; leave you hanging in limbo while your bills pile up and put you at risk for losing everything!! If your doctor puts you out of work- what then?!? With this company, youll be sitting for months before you receive what is owed to you- what you have drawn out of your paycheck and have earned and it may even be denied in the end. I wish my employer would choose a different company- because Trustmark Insurance/Disability does not have your best interests at heart! You will likely end up homeless, car-less, and depressed from dealing with this company!!