Business ProfileforTrustmark Companies

Trustmark has failed for 5 weeks to remit our completed and paid for ***** enrollment to our health insurance carrier. After multiple instances on the phone with their representatives listening to them blame our health insurance carrier, confirm again and again that they submitted our information and that our coverage should be effective, they finally admitted to failing to submit the necessary forms. We've had to stay on them every single day for a week to make sure they submitted the paperwork as our son has gone weeks without his prescriptions. Even though they have admitted to their error, they have showed absolutely no concern for prioritizing correction of their mistake, failing to send over the paperwork to the health carrier in a timely manner, leaving us still without the coverage we paid for over a month ago. Having **************** at the employer level for over 20 years, including 10 years at a health insurance company, I can confidently say I've never encountered such horrendous service. It is criminal how they have handled our situation, and any employer should think twice before engaging in operations with them.