Complaints

This profile includes complaints for Amerisun Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Amerisun Inc.

  Itasca, IL 60143-1508

• 

  Amerisun Inc.

  351 Hastings Dr Buffalo Grove, IL 60089-6941

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On 11/20/2022, I purchased a PowerSmart Battery Lawn Mower 21 ***h 3-in-1 with 80V 6.0Ah Lithium-ion Battery and Charger from Amerisun, *** via the Amazon.com website. The purchase price was $394.31. The lawn mower was delivered on 11/28/2022. On 12/9/2022, I assembled the lawn mower, fully-charged the battery, and attempted to power it on per the manufacturer instructions. However, the blade did not spin. After several unsuccessful attempts, I called the Amerisun, *** customer service phone number during normal business hours and patiently waited for 30 minutes but nobody answered. There is no way to leave a voicemail message either. At that point, I decided to initiate a return request on the Amazon website. The return request was approved and on 12/13/22, I shipped the lawn mower using the approved *** shipping return label. The return address is: *************************************************************. *** tracking indicates that the product was delivered on 12/15/22 at their loading dock and signed by ****. According to Amazon, I should have received a full refund by 12/20/22. I contacted my credit card company and they indicated that there were no pending credits to my account. Again on 12/22/22, I made several attempts to contact Amerisun, ***. customer service to inquire about my refund status. However, I patiently waited each time for 30 minutes but nobody answers the phone. To escalate this concern, I am contacting the Better Business Bureau and seeking a full refund since the faulty product has been returned.

  Business Response

  Date: 12/28/2022

  Hi ***********~
  
  ...and thank you for choosing Powersmart!
  
  
  We received your subsequent, BBB complaint and our apologies on the delay in providing a refund resolution accordingly.
  
  
  Having said that, we are providing a refund in the amount of $394.31, which is approved and forwarding to Accounts Payable for processing.
  
  Amazon Order Confirmation is attached!
  
  *We will issue a credit via your Amazon account shortly and within 1-2 hours.
  
  Regards,
  
  
  

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent $980 on a 26" 2 stage snowblower from Powersmart USA owned by amerisun. Unit came and was delivered free floating in the box. Plastic k**** smashed, this thing took a lot of hits. Broken plastic imbedded into side of cardboard box. Wasted 1 hour on phone trying to contact customer support. Left message never heard back. Sent email to support never got a response. Close to grand theft at $980 dollars. Unit ran for 20feet. Stalled, and frozen solid. Unable to pull manual pull start or electric start. Something wrong here right out of the box.

  Business Response

  Date: 12/27/2022

  Hi ******~
  
  
  
  
  **************, ** 55118
  
  
  
  Serial Number of Snowblower Unit: this barcoded information will be on a white, barcoded label beneath black, POWERSMART label, located on the rounded, NECK SECTION of the auger housing assembly (RIGHT-SIDE), that begins with the digits "0012"...19-digit number...see attached example.
  
  
  Copy of Receipt Information w/Purchase Price
  
  
  Once I have this information, I will begin the refund process.
  
  
  Regards,
  
  
  *******************
  Service Manager

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18627398
  
  I am rejecting this response because: I have not gotten my refund. Powersmart customer service agent informed me on the phone that the process take 4-5 days. It's been 7 days. Powersmart is who I bought the snowblower online from. I have an employee of Amerisuninc (*******************) holding up my refund and I'm not getting anywhere with them. I have provided them with a copy of the purchase, the refund emails, Model and Serial number and have not gotten a call back or response from them since I provided requested information.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/29/2022

  Updated information is below, including confirmation of refund from customer:

  Spoke with my Bank and let them know what happened. They confirmed that the refund was credited to my account on 12/23 so we are all set. No need for additional action. Will go and get a snowblower locally.
  
  
  On Wed, Dec 28, 2022 at 1:38 PM syoung amerisuninc.com <*******************************> wrote:
  
  Hi Don~
  
  
  FYI below!
  
  
  *******************
  Service Manager
  Amerisun, Inc.
  *******************************
  
  
  
  
  From: ************* <*********************************>
  Sent: Wednesday, December 28, 2022 1:37 PM
  To: syoung amerisuninc.com <*******************************>
  Subject: RE: BBB Complaint #******** - Amerisun/Powersmart PSS2260BS w/B&S 250cc Refund Approval/Customer: ***************************
  
  Hi ****,
  
  This order has been refunded back to DECEMBER 22.
  
  
  

  Customer Answer

  Date: 01/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/21/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Powersmart Snowblower (model PSS2260BS) on July 17th, 2022 from ********** (order WB18652273). It came damaged and it was returned on July 25th, 2022. A new one of the exact same model was ordered on July 26th, 2022 (order W892555938). That also came damaged with bent up housing, but I was given a discount on the machine and I ultimately keep it as it was too much of a hassle to return. I put it together according to instructions and it fired up. I kept it in the garage until our first major snow storm last week and went to start it according to instructions and after a few pulls it locked/seized up. I attempted to electric start but that did t work either. I called the manufacturer and was on hold over an hour and was forced to leave a voicemail. It has been a week and I have heard nothing. I sent messages via customer support and called multiple times since then and have not reached anyone. When I bought the machine I attempted to register it for warranty and it didnt seem to go through. I have tried multiple times recently with the same outcome. ********** said they cant do anything because it is past 30 days. I am stuck with a big paperweight and customer service is severely lacking. Im currently trying to get my local ********** to swap me out or give me my money back as this has been a terrible experience.

  Business Response

  Date: 12/27/2022

  Hi ****~
  
  
  
  
  
  
  
  
  As a side note and to finalize your warranty registration process, please provide the serial number information* for our records:
  
  
  *Serial Number of ******** Unit: this numbered information will be on a white, barcoded label, located on the rounded, NECK SECTION of the auger housig assembly (RIGHT-SIDE), that begins with the digits "0012"...19-digit number...see attached example.
  
  
  Regards,
  
  
  *******************
  Service Manager

  Customer Answer

  Date: 12/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a snowblower (80v cordless) from powersmart USA American. Order No. ****. Want to cancel it because it's been 5 days with no updates to shipping. Feels like a scam. Paid $699 using PayPal payments.

  Business Response

  Date: 12/19/2022

  Hi ******~
  
  
  
  
  Regards,
  
  

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/09/2022 - ****** - it has been another week and I still have not heard anything from you about the parts to repair my lawnmower. It has been several months since the mower was fully functional and well over a month since I have been emailing to correct the problems.Our grass is still growing as if it were the middle of summer and I am spending a fortune to have professional lawn services tend to my yard.Can we PLEASE quickly and finally resolve this matter?12/01/2002 - ****** - I just wanted to ensure that you received my original email and that the parts request is in process.Thanks ****** - have a great weekend.11/28/2022 - *********************** that you had a good Thanksgiving. Here is the information that you have requested.Per the attached Instruction Manual, I purchased the Powersmart Mower, Model # PSMB21P, Serial # ************. I have also attached the receipt from ********** dated 04/11/2022.From my conversation with the previous **************** Rep. I know that I need an Oil Dipstick and the parts to rebuild the carburetor. He determined this from a conversation with the Repair Technician that I had used for my first repair (*******, www.fixmylawnmower.com, ************). ******* had fixed my lawnmower after about two or three mows. The previous **************** Rep. determined that there were no authorized repair service in my area and spoke to ******* to learn more about the problems that are occurring. This should all be documented in the file that he left for this case.I got one more mow out of the lawnmower and the problems started up again. I have not been able to mow the lawn since. That is a total of four or five mows since April 2022. In the meantime, I have had to pay a professional mower service to take care of my lawn. The previous **************** Rep. indicated that he would work with ******* to finally fix this problem and have *********************** you directly for the service.I look forward to finally having this matter resolved and appreciate your assistance.11/18/2022 - It has been two weeks since we talked ans I sent you a copy of the receipt for my Powersmart lawnmower.I have not received the parts that you had indicated you would be sending do have not been able to get *******, my lawnmower repair technician to actually fix my mower. While it is late fall and quite cold in most of the country, it is still very summer like here in ******* and our lawns are growing exceptionally fast with all of the rain that we have received from our two hurricanes.Would you please provide me with an update on when the parts were or will be shipped?Thank you for your assistance with this ongoing product problem,

  Business Response

  Date: 12/16/2022

  Hi *******~
  
  
  
  
  
  (Qty. 1) 16100-Z3C0210-00A0) 170cc Carburetor Assembly w/Gaskets,
  
  
  
  ***** tracking information below:
  
  
  
  As a side note, your warranty registration process is finalized.
  
  
  Warranty Coverage Period:
  
  
  4/11/2022 - 4/11/2025
  
  
  As a courtesy, I am providing a link for a ******* video, which illustrates the proper fuel draining procedure for the 170cc engine...perform these steps to drain your fuel tank and/or carburetor during off season:
  
  
  
  https://www.youtube.com/watch?v=X4KYcFEfeY4&feature=youtu.be
  Draining the fuel - Proper off-season summer preparation for snow thrower storage - *******
  Some key tips on how best to completely drain the fuel from your snow-thrower's engine for proper off-season summer storage.
  www.youtube.com
  
  
  Draining the fuel - Proper off-season winter preparation for lawnmower storage...VERY IMPORTANT!!!
  
  
  ***Angled drain bolt is located at base of 170cc carburetor on the bottom of bowl just beneath air filter assembly on right side when viewing from the front of unit. 
  
  
  
  
  Regards,
  
  
  *******************
  Service Manager

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a snowblower online 12/4/22 confirmation# ****HGEU0. I thought it odd I did not get an email confirmation from the company. I have been trying to call their ************ and ************ all morning and just sit on hold for hours, no one answers. I emailed support this morning but no reply. Since I made the last night I want to cancel the purchase since item probably not even sent to me yet. I don't know if this is a legitimate company, at the very least, if I have a problem in the future with the snowblower I cannot trust that I will be able to reach anyone for help. I called my credit card, the charge to my account is still Pending, they said it needs to post before I can dispute it.

  Business Response

  Date: 12/06/2022

  Hi *******~
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lawn mower. I have tried to communicate with this company as the mower is not working and is still under there warranty. Thet just keep sending emails about how short staffed they are.

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the company several times by e mail. They intern ask me for information on my mower and I provided all that they ask. Have tried calling but no one answers. They also said they would replace the part at no cost and free shipping

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ********** electric wood chipper which is manufactured by Amerisun, **** on 9/8/2021. This product included a 2 year warranty. I paid $199.00 for this unit. Last week the chipper stopped working. I called the support line on Monday 10/31 3 times and the call went directly to voicemail. I waited 18 minutes on the first call, 24 minutes the second time, and 28 minutes the last time. While on the 3rd call I simultaneously went to their website and started a chat. That chat never was answered but it said I would receive an email. The next day (11/1) I again called the support line and remained on hold for 30 minutes. I also sent an email asking for help with filing a warranty claim. Again, there was no response to either of these requests. Because I was doing my yard cleanup and needed a working chipper I went to the store and purchased a replacement. All I wanted the company to provide was a replacement unit or a repair as per the warranty.

  Business Response

  Date: 11/03/2022

  Hi ***~
  
  
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 11/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a Powersmart snowblower on line. The snowblower came damaged. I have tried calling the customer service for 3 day and no one answer, I have sent several E- mails with no response. They have a chat line with no response. I want the damaged snow blow picked up and a new one delivered.