Business ProfileforJewel-Osco

I work through instacart. I always use self check out when available. I have high anxiety and it's easier for me to take my time and make sure I'm scanning the right items for the right person and bagging properly. Never had an issue until yesterday. I had a shopping order for two people. I used a smaller cart because it's easier to keep things separate but by the end of the shopping trip, things were starting to get mixed. As I said, I suffer from anxiety and I started to get a bit flustered and hot to the point I needed to remove my jacket to proceed. The store was not busy at the time. I make my way into the self checkout area. As I'm approaching a kiosk the employee (****) working in self check out very rudely yells at me that I need to go to a register because I have over 25 items. I try to explain that I'm with instacart and I have two orders, I'd like to use self checkout. She says "I DON'T CARE". At this point I'm baffled by the customer service. I let her know that was very rude and ask to speak to the manger. So she calls ***** over and very quickly tells her side before I can say anything and even admits to saying she doesn't care. I explain my issue to *****. She says there indeed is a 25 item limit for the holidays. Mind you, no other Jewel I've been to has this. I kindly explain to her the same thing.. I'm doing an instacart order for 2. I need to be able to take my time, make sure I have the right items for each order and bag properly. Her response was, "you didn't do that while you were shopping?" I tell her yes I did but towards the end things got mixed up. There is no line. The store isn't busy. Can you make an exception? She says no. There is a 25 item limit. So I ask again to be sure. So you're not willing to accommodate me in any way? She says I can open a lane for you. I say ok thank you. I was very overwhelmed, very flustered. I never once was rude or raised my voice. I don't appreciate the customer service. I will be avoiding this location.