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Business Profile

Major Appliance Services

A & E Factory Services

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for A & E Factory Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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A & E Factory Services has 11 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 182 Customer Reviews

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    Review Details

    • Lorraine B

      Date: 09/14/2022

      I have a ******* Refrigerator that I bought from a ***** outlet store in **************. I searched online for a ***** repair service and was linked to set up an appointment for 9/10/2022. A & E Factory Services came out and I told them that the ice on my refrigerator fan needed to be removed. WITHOUT EVEN LOOKING at the frig, they quoted me a price of $366 and said that if I sign up for a warranty, they would charge me a reduced fee. He added that after 3 months, I could get a new frig under the warranty if it was not fixable. The "technician" said that my frig was not fixable. When I asked to see a link online explaining this "warranty", he handed me his phone and told that once I sign up, a link would be sent to me. When I asked again to see this warranty online, he told me again that once I sign up for it, a link would be sent to me. I realized at this point that this "company" is a scam. No diagnostics done and offered an unverifiable "warranty." At that point, I told the technician to get out of my house. He resisted first, but I continued to tell him to leave. On his way out, he said that I would be receiving a bill. As of today, 9/14/22, I have not received a bill, but I do not intend to pay for a scam visit to my home. WARNING......DO NOT EVER USE THIS COMPANY!!! NEVER! MINUS 100 STAR RATING if I could leave that!

    • Pto O

      Date: 09/14/2022

      Worst ever, obviously terrible service, looks like everyone says same thing. No show no show more no show, a dozen messages, texts and emails and broken links every time , then confirmed, confirmed confirmed appointment then you have someone there waiting...no show. Said no answer on phone, CANCELLED IMMEDIATELY, hey guys some of us are working. Show up! you confirmed the appointment a dozen times with no way of responding back. I do service I hang a tag on door if no one is there.. We are there!!!! Waiting, and then being told reschedule a week out!!!!! No refrigerator for how long?? 10 days plus. And are you going to be there next time?? I seriously doubt it, terrible service. Hung up on by customer service?? Because I raised my voice! After I apologized. Then phone was blocked. I HAVE NO REFRIGERATOR!! You would too after being told another week after being cancelled and dismissed so easily. Don't trust them at all especially reading the same story about them over and over.

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