Business Profile

Major Appliance Services

A & E Factory Services

Headquarters

Complaints

This profile includes complaints for A & E Factory Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

455 total complaints in the last 3 years.
58 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have an ** refrigerator. The compressor went out on it. We contacted ***** Home Services who directed us to a subcontractor, A&E Factory Services. It took 3 weeks for the part to come in, and a repairman show up to install it. 3 weeks after that installation, the new compressor went out. We have had the new 1 in our home for 2 weeks. There is no way to contact A&E, and the repairman won't return our calls. We feel we have been ghosted by the company. We need our 'fridge fixed! We paid $545 for labor on the first installation and have been told there will be no charge for this second install. Can you help us, pls? We're tired of keeping perishables in coolers!
Business Response
Date: 11/12/2025
November 12,2025

Customer Relations
******* **********************
************************************************************
**********************

Re: ***** ******
      File Number 24086024

Dear BBB Customer Relations:

We have completed the investigation of Ms. ******* complaint regarding the repair she required for her ** refrigerator.

Upon receiving Ms. ******* complaint, we contacted the local service unit for assistance. Our record indicate that the refrigerator repair was completed on September 19, 2025. The technician noted: Replaced seal system parts, all systems test good. A recall order was created in October, where the tech diagnosed the refrigerator and ordered the compressor assembly on October 15, 2025. The part was delivered to Ms. ****** on Monday, October 20, 2025. Instead of a return appointment to install the ordered parts, the service order was closed. We contacted Ms. ****** on November 4, 2025, to confirm if service was still needed for the refrigerator. She confirmed the compressor needed to be installed. A new order was created for the technician to return and install the compressor and confirmed the appointment date with Ms. ****** for Friday, November 7, 2025.
Accordingly,the technician completed the refrigerator repair on November 7, 2025, and reported he replaced insufficient compressor with a new one; all systems are now fully operational".
We apologize for any problems or frustrations that Ms. ****** *** have experienced with A&E Factory Service.   We appreciate the opportunity to address this matter.

Sincerely,
***** ********
Regulatory Complaints Specialist
**********************************************************
Initial Complaint
Date:10/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were given this company as the ********** by Choice Home Warranty, which is taking no responsibility for the entire episode. We are covered for air conditioning repair under our home warranty with ***, and our air conditioner went out (in *****, where it's been in the high 90s for months...) We filed a claim with *** on 10/2/25. They could not get a repair person out until 10/6. The ********** was listed as ****** Home Services" but it seems the company is actually "A&E Factory Service" because I get transferred to **** from this company when asking about my service appointments. 10/6 - When the ********** arrived, they said it could be one of two things, the capacitor or the motor. He fixed the capacitor and said if it didn't work to call back. Within 20 minutes, the air conditioner was no longer working. We called back and couldn't get someone out there for two days, until 10/8. $75 service fee 10/8 - The new ********** said the first ********** "did it wrong - it was clearly the motor," and "shouldn't have closed the ticket for the job" and that he would now have to order the motor and we would have to wait until the following week, Monday 10/13. 10/13 - Appointment was cancelled. It was then rescheduled for 10/16. 10/16 - Appointment scheduled for 8am-5pm. After repeatedly calling the company and asking for confirmation that the ********** was coming, the appointment was cancelled again. This has been a really poorly handled situation. Choice Home Warranty will not take responsibility, and now we are going to have to go out of pocket to have our ** fixed because we can't wait any longer - we have guests coming in from out of town tomorrow. I would like a refund of the $75, and for either Choice Home Warranty or ***** Home Services (the company listed on the *** claim,) or A&E Factory Service (the company I keep getting transferred to who is supposedly handling the claim,) to cover the cost of our out of pocket expenses for the ** repair.
Business Response
Date: 11/16/2025
Please see the attached response.
Customer Answer
Date: 11/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. While it is disappointing that they take no responsibility for the problems we had with their service providers, we understand that our Choice Home Warranty policy is the main issue here.

Sincerely,

******* ******
Initial Complaint
Date:09/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2021 ** refrigerator stopped cooling and freezing on September 1, 2025. I called ** customer service, and they scheduled a repair through A&E Home Services. The technician arrived on September 3, 2025, diagnosed the problem and ordered parts, which all arrived by September 6, but my repair appointment was set for September 25. It did get it moved up to September 23, and I kept confirming it whenever I received texts. I tried to get it moved up closer, since living without a refrigerator is a real hardship, but the earliest I could get was September 23. I rescheduled my week around making sure that I was home on that, but they sent me a text today, late morning, the day of the scheduled appointment, saying they would not be here and that I needed to reschedule, with the earliest available day as October 15, 2025. I didn't choose that date. I can't live without a refrigerator until October 15!! They made me stay home to be here to get it fixed, and they didn't fulfill their promise. You can't talk to anyone at the service, only AI assistants, which reassured that I my appointment was still on for today, but no one showed up. I'm exhausted from fighting to get my refrigerator repaired. I don't know what to do. A&E has not contacted me to say they'll be here tomorrow. I'm not sure I'd give up another day of my life waiting for them to come, anyway.
Business Response
Date: 10/16/2025
October 16, 2025

BBB Customer Relations
**********************
************************************************************
*******, *******; 60611

Re: ******** ***** ******

Dear BBB Customer Relations:

After researching the service history, we show Ms. ****** has a Third-Party Warranty with AHS. We do not show any current open service orders. If Ms. ****** still requires repair service, she may open a new service call as we are only an authorized service provider for her warrantor. We are unable to obtrude upon her warrantors actions and recommend that she contact them directly regarding the terms and conditions of her warranty agreement.

We apologize to Ms. ****** for any inconvenience she has experienced and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.

Sincerely,

Regulatory Complaint Specialist
Customer Answer
Date: 10/24/2025
Complaint: 23925531

I am rejecting this response because: I was not able to respond within a week because of a death in the family. However, when I logged in to read the business' (A&E) response, I was confused. They claimed, "After researching the service history, we show Ms. ****** has a Third-Party Warranty with AHS." That was NOT true. They were contracted by ************* to fix the refrigerator. They sent a technician on September 30, without warning, and I let him in, but he was unable to complete repair because he was NOT TRAINED for that type of repair. I gave up and bought a new refrigerator. They are a terrible company that does not have properly trained employees, and they are terrible at communicating with customers. Based upon their response to the complaint, and others like it, I would add that they are liars too, or incapable of researching within their own records to see what is actually going on with each case.

Sincerely,

***** Miller
Business Response
Date: 11/12/2025
November 12, 2025

BBB Customer Relations
**********************
****************************************************************
*******, *******; 60611

Re: ******** ***** ******

Dear BBB Customer Relations,

We have received Ms. ******* rebuttal complaint and can understand the circumstances with the delay in response. Please accept our condolences and apology for not outlining ** as her Third-Party warrantor. We verified that a new service order would need to be opened by ** to schedule a technician to install the parts that were shipped. If ** has replaced the appliance, then we may need to arrange a pickup of the parts that were sent to her and this notification may have already been sent to Ms. ******* With that said, since Ms. ****** confirmed she has a new appliance, we have noted this in our records and have closed our file since repair is no longer needed.

We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.

Sincerely,
Regulatory Complaint Specialist
Customer Answer
Date: 11/13/2025
Complaint: 23925531

I am rejecting this response from ***************** because it is a cop out. The reason I had to buy a new refrigerator was because 1) a technician did not show up to fix the fridge that was under warranty on the date they scheduled for the repair, 24 days after the fridge died and 17 days after the parts that were ordered arrived 2) their ** system then rescheduled the appointment for another 3 weeks out from that date, so I complained to BBB and my states consumer protection department. Only after being reported to BBB and Wisconsins DATCP, did they send a tech to my house. However, 3) that tech was not trained to do the repair, so he left without fixing anything and then the ** system rescheduled the appointment again for 2 weeks out. Without any kind of reliability on when or how the fridge would get fixed and being worn down by living without a fridge for so long, I broke down purchased a new one. Unfortunately, I didnt know I needed to keep the serial/model number sticker from my old fridge in order to get reimbursed by **, so ** did not reimburse me. Despite living without a fridge and sticking it out for over 4 weeks waiting for ***************** to get their act together and send a qualified technician to fix it, I am out the price of a new refrigerator. ***** at fault, too? Yes, because they contracted with the incompetent ***************** to honor their warrantees. *****/*********** obviously does not have the capacity to fulfill their contract, and *** customers suffer. Wearing down customers to the point where they break appears to be their method of conducting business. I don't care what their explanation is at this point. I want to move on and not deal with this company every again.

Sincerely,

***** ******
Initial Complaint
Date:09/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Washer broke 9/6.Original appointment set and completed 9/8, part arrived 9/********* scheduled for 9/11, but at the end of the day no notification was sent but I discovered it was scheduled for 9/17.I requested 9/12, another no-show. Scheduled again for 9/15, another no-show.When I call in, there is NO history of my phone number being associated to any open work orders and cannot get a human on the line. Our family has now been without a washer for 9 days and have taken multiple trips to a laundromat and incurred extra costs on top of a service protection plan that is not being acted upon. We want the repairman to ACTUALLY show up when the appointment is scheduled, a phone number to contact a human if needed, our information to be logged correctly in the system, and to be given a full refund of our service protection plan plus laundromat charges incurred up to this point. Reading other reviews, this is absolutely unacceptable, and we will push our complaints to the very top until we are heard.
Business Response
Date: 10/16/2025
October 16, 2025

BBB Customer Relations
**********************
************************************************************
*******, *******; 60611

Re: ******** ******** ***

Dear BBB Customer Relations:

After researching, we show Ms. *** has a Third-Party Warranty with Assurant. We confirmed repair was completed on September 16, 2025, with the technician replacing the user interface display board. If Ms. *** still requires assistance, she may open a new call through Assurant, as we are only an authorized service provider for her warrantor. We are unable to obtrude upon her warrantors actions and recommend that she contact them directly regarding the terms and conditions of her warranty agreement.

We apologize to Ms. *** for any inconvenience she has experienced and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.

Sincerely,

Regulatory Complaint Specialist
Initial Complaint
Date:09/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am forced to file a formal complaint against A&E Factory Service, the company contracted to service my refrigerator under my purchased warranty. My experience has been maddening, and I strongly warn others to think twice before using their services.A&E Factory Service shows blatant disregard for customer service. One technician unilaterally rescheduled my appointment without any notice or explanation, then had the nerve to email me claiming I signed off on completed worksomething that never happened. This is outright fraud.I have taken at least five days off work (and counting) waiting for service, only to be hit with yet another reschedules via text, again with no communication or reason. Trying to speak with a live agent is nearly impossible; their AI phone and website systems repeatedly say no representatives are available.I contacted the warranty company for a different provider but was told Im stuck with A&E Factory Service, the only option in my area. The warranty company promised to contact A&E, yet over 30 days later, nothing has changed.The situation worsened when a technician moved my September 11, 2025, appointment to September 22, 2025, then falsely emailed me saying he visited my home, and I signed off on the serviceanother blatant lie. When I finally reached a live person at A&E and asked to speak to a supervisor or fraud department, I was flatly refused. I was then sent a new date of September 17, 2025, but I fear they won't show. I've seen their 30-day responses to other complaints but by then they have closed the case. No accountability!This level of incompetence and dishonesty is unacceptable. All I want is honest communication and for them to honor scheduled appointmentsbasic customer service that A&E ********************** Service refuses to provide.I urge the BBB to investigate A&E Factory Service thoroughly and hold them accountable. Consumers deserve better than being trapped in a cycle of deception, poor service, and fraud.
Business Response
Date: 10/05/2025
Please see the attached response.
Customer Answer
Date: 10/07/2025
Complaint: 23886004

I am rejecting this response because: A&E Factory Services completely disregarded the wrongful and fraudulent signature that their technician acted upon. Stating that he arrived at my home and that I signed documents which never occurred. He had the audacity to email me said signed docs. Which clearly was not my signature. This act is extremely concerning and if they did this to me, I am sure they are doing this to others. The company and the technician need to be held accountable for this fraudulent action. I spoke to a customer service representative and advised to transfer me to a supervisor in which they told me that were not allowed to do so. I explained the situation to the customer service representative about fraudulent signatures made on my behalf by their technician, and all they said was that they would login a note in the file and look into it, but that they have no authority to allow me to talk to a manager or a supervisor. As I stated in the initial complaint, the company would indeed wait until the service was complete or the file would be closed and then state there is nothing they can do.
The service on September 17, 2025, was not cancelled by me but by their technician. According to the customer service representative, the technician did not possess the appropriate tools to get the job done. I waited over 30 days and cancellation after cancellation and opportunity after opportunity I gave A & E Factory Services they still managed to fail in so many ways. ************* to do business with. If anyone decides to do business with them, please cross your Ts and dot your I and document everything.
Sincerely,
***** Martinez
Business Response
Date: 11/08/2025
Mr. ******** must follow up with the obligor of his warranty for any additional assistance.
Initial Complaint
Date:09/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SO..... On or about July 2, 2025, I requested service for my refrigerator which was making a hellacious racket. I was contacted by service provider (*****) to schedule repair - which was accomplished. As the appointed day wore on, no one showed up during my window or even after the window had closed and I had to leave my home. I advised the company of this. I rescheduled with them. Again - no show. Repeated this process several times. THEN to add insult to injury I got a notice that they had come, and the matter was closed. Well, my RING camera proves that NO ONE SHOWED UP. And I was home.Please keep in mind I had to disconnect the fridge because the noise would not stop - and we are talking several days of this racket. Unceasing. I finally plugged in back in and it reverted to its regular reset noises - vs the out-of-control noise making. I have no idea if the fan that the source of the noise was probably still working or if it broke. And this fridge is limping along with part of the machine out of commission.Anyway. I paid $600 for my extended warranty and feel there is no way to resolve the issue with direct contact with the company. I hope if this thing goes off the rails again, I can get a local service provider and not have to deal with this nonsense again!!
Business Response
Date: 10/06/2025
October 6, 2025

BBB Customer Relations
**********************
************************************************************
*******, *******; 60611

Re: ******** ****** *********

Dear BBB Customer Relations:

After researching the service history, we show Ms. ********* had a third-party warrant with Assurant. Since we are only an authorized service provider for her warrantor, Ms. ********* will need to open a new call if she still requires repair assistance. We are unable to obtrude upon her warrantors actions and recommend that she contact them directly regarding the terms and conditions of her warranty agreement.

We apologize to Ms. ********* for any inconvenience she has experienced and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.

Sincerely,

Regulatory Complaint Specialist
Initial Complaint
Date:07/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company, A&E factory, has been to my house over 10 times since November 2024 to repair my refrigerator. It is now July 2025 and the refrigerator is still not working.They also cancelled numerous appointments after I waited all day for them to ********* of the last visit, this week, my refrigerator still does not cool. It is at 57 degrees. I have a ****'s warranty on the refrigerator and it says that if they are unable to repair it, a credit for a new refrigerator should be given. I have requested this since January. ***** said that the technician must fill out the form stating that the refrigerator is unrepairable. The technician will not do this. This company is affiliated w *****. I have contacted ***** many times to complain about the service and the condition of the refrigerator. I was told many times that they are reviewing the file, but there has been no resolution. I continue to be told that they will order different parts and try to repair it again. It is outrageous that I am still without a working refrigerator! I want a credit so that I can purchase a new refrigerator. I also want to let others know not to use this company.
Business Response
Date: 09/02/2025
September 2, 2025

BBB Customer Relations
**********************
************************************************************
*******, *******; 60611

Re: ******** ***** *******

Dear BBB Customer Relations:

After researching the service history, we show that service was completed for the refrigerator. If Ms. ******* still requires repair assistance, a new order will need to be opened. In the interim, since the product has been repaired, we have closed our file.

We apologize to Ms. ******* for any inconvenience she has experienced and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.

Sincerely,

Regulatory Complaint Specialist
Initial Complaint
Date:07/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an active warranty through *****, and it is serviced by A&E Factory Service. My washer has had problems since March, and it is mid-July, and it is still waiting to be fixed. I have had 2 techs come out to diagnose and order parts. I have the parts but when the appointments scheduled to replace the parts, the appointment gets cancelled the day of the appointment. The only option I have is to reschedule for 10 days later. This has happened 5+ times. I cant get a supervisor on the phone. If I am lucky enough to speak with a basic support **** they assure me that next time will be different. I have taken off work 5 days.
Business Response
Date: 08/18/2025
August 18, 2025

BBB Customer Relations
**********************
************************************************************
*******, *******; 60611

Re: ******** ***** *******

Dear BBB Customer Relations:

After researching the service history, we found that service was completed on July 28, 2025. If Mr. ******* still requires assistance, he may open a new call as we are only an authorized service provider for his warrantor. We are unable to obtrude upon his warrantors actions and recommend that he contact them directly regarding the terms and conditions of his warranty agreement.

We apologize to Mr. ******* for any inconvenience she has experienced and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.

Sincerely,

Regulatory Complaint Specialist
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a warranty repair on a refrigerator for the refrigerant system to be replaced. June 8, 2025, was first contact with ***** home repair, I have had three appointments for repair to be made, and no one has ever come. I had to start with GE appliance since is a GE refrigerator (phone #************). They refer it on to ***** home repair (#***********). They contract A&E Factory Service for the repair (#************). A&E has scheduled repair 3 times and never showed. I have been on the phone hours trying to resolve this issue to no avail. I can only get AI when I call A&E.
Business Response
Date: 08/07/2025
Please see the attached response
Initial Complaint
Date:07/02/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I live in *********. a rural town by the Arizona border. I have had A&E factory service replace every part of my washer except the shell. The machine is unrepairable. The technician will not inform the ***** home protect warranty that washer cannot be fixed so that they can replace my washer. The technician ****** *. is the only technician that has worked on this washer. He informed me that his boss would never authorize ***** warranty to replace the washer. This has been an ongoing issue for over a year. The warranty company claims if the technician says the washer cannot be fixed, they will replace it. Meanwhile I am stuck between A&E and ***** home protect warranty with no resolution. The technician has canceled his last two appointments avoiding the situation.
Business Response
Date: 07/29/2025
BBB Customer Relations
**********************
************************************************************
*******, *******; 60611

July 29, 2025
Re: ****** *********
Reference Number: 23548366

Dear BBB Customer Relations,
We received Mr. ********** complaint regarding his washer and his dissatisfaction that the washer has not been repaired.
Our record shows Mr. ********* purchased a ***** Protect Home Warranty for his appliances. When we received the complaint, we forwarded it to the team who handles the ***** Protect Warranty for review and to assist him with his concern. The team called him and left a voice message to return their call on July 16th, July 17th, and July 18th. Unfortunately, Mr. ********* has not responded to the voice message. The washer is currently scheduled for repair on July 30th, and the team is monitoring the service call. Should Mr. ********* wish to contact the ***** Protect Warranty via email, he can do so at ***************************************** this said, we have closed our file.
We apologize for any problems or frustrations Mr. ********* have experienced with ***** Home Services. We do value our customers and strive for their complete satisfaction, including a reasonable resolution of any complaints or problems whenever possible.

Sincerely,

***** ******
Regulatory Complaints Specialist
Email: ********************************************************************
Customer Answer
Date: 07/30/2025

Complaint: 23548366

I am rejecting this response because: They claim they attempted to call me and I did not respond. I spoke with ***** home warranty On July *******. A technician is schedule to come to my residence today July 30, 2025.

Sincerely,

****** *********
Business Response
Date: 08/14/2025
BBB Customer Relations
**********************
************************************************************
*******, *******; 60611
August 14, 2025
Re: ****** *********
Reference Number: 23548366

Dear BBB Customer Relations,

We received Mr. ********** rejection to our response.

Our record shows the service for the washer was closed out and completed on August 13th. Should Mr. ********* still needs to contact the ***** Protect Warranty via email, he can do so at *************************************** again closed this file.
We apologize for any problems or frustrations Mr. ********* have experienced with ***** Home Services. We do value our customers and strive for their complete satisfaction, including a reasonable resolution of any complaints or problems whenever possible.

Sincerely,

***** ******
Regulatory Complaints Specialist
Email: ********************************************************************

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