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Business Profile

Major Appliance Services

A & E Factory Services

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for A & E Factory Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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A & E Factory Services has 11 locations, listed below.

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    Customer Complaints Summary

    • 507 total complaints in the last 3 years.
    • 65 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have been waiting for 7 weeks for them to repair or send american home shield.( they contract for them.) Documentation to have my dishwasher repaired.or replaced i was informed that they could not repair because they could not get the parts. after nearly 2 months after speaking with american home shield i was told nearly 2 months later that they can get the parts, there is no way to call this company it is all automated and ahs just gives me the same answer every time we can not authorize replacement until they contact us!!! this companys only phone number is **************. please help!!!!!!!!!

      Business Response

      Date: 11/28/2022

      November 28, 2022

      BBB Customer Relations
      **********************
      330 ****************., Ste. #****
      *******, **  60611

      Re:  ******** ***************************


      Dear BBB Customer Relations:

      Before going further, we do want to note that due to the ongoing COVID-19 pandemic, we are experiencing longer than normal response times to work with a representative. We have been impacted by the global supply chain shortage which has caused delays in processing concessions and benefits. The pandemic has also impacted repair services, availability of parts, and delivery of replacement products. We apologize for any delays and inconveniences resulting from this pandemic. We are doing our very best to provide the services as safely and quickly as possible including our responses to complaints such as those filed with the BBB. We appreciate everyones patience.

      We researched the service history and found a completed service order on October 10, 2022. If ****************** is dissatisfied with the service technicians findings, he may go back to (AHS) American Home Shield as we have performed repairs to his dishwasher as an authorized service provider for his warrantor, Service Guarantee. We are unable to obtrude upon his warrantors actions and recommend that he contact them directly regarding the terms and conditions of his warranty agreement.  

      We apologize to ****************** for any inconvenience she has experienced and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.

      Sincerely,

      Regulatory Complaint Specialist

    A & E Factory Services is BBB Accredited.

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