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          Find a Location

          Transformco has 3005 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Transformco

              5407 Trillium Blvd Ste B120 Hoffman Estates, IL 60192-3413

              BBB Accredited Business

            • Transformco

              400 E. Rollins Rd. (LAKE) Round Lake, IL 60073

              BBB Accredited Business

            • Sears

              1040 Annapolis Mall (ANNE ARUNDEL) Annapolis, MD 21401

            • Transformco

              2306 N Salisbury Blvd (WICOMICO) Salisbury, MD 21801

            • Transformco

              7900 Governor Ritchie Hwy (ANNE ARUNDEL) Glen Burnie, MD 21061

            Business ProfileTransformco

            Department Stores
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5407 Trillium Blvd Ste B120

            Hoffman Estates, IL 60192-3413

            Visit Website
            (847) 286-2500

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.04/5

            Average of 1,002 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6,388 complaints closed in last 3 years

            2,313 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/1926

            Years in Business: 137

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Transformco is a retailer focused on connecting the digital and physical shopping experiences to serve its members.
            Transformco owns and operates Transformco Properties, Transformco Warehouse Operations, Sears Home Services, Sears and Kmart.

            Products & Services

            Sears Home Services

            When it comes to your home, the house experts at Sears want you to know you don’t have to do it alone. Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house, so you can enjoy your home.

            REPAIR SERVICES

            For generations, people have relied on Sears for their appliance purchases, service, protection and parts. With more than 7 million repairs performed annually and thousands of professional technicians employed nationwide, Sears is the #1 appliance repair service in the country, delivering guaranteed quality and workmanship.

            To ensure we have the right parts to fix your appliance, we use technology to diagnose problems before we arrive at your home. Whether you purchased your appliance at Sears or not, a Sears Appliance Expert can help. We provide repair and maintenance services for the following items, most major brands and models:

            Refrigerator

            Freezer

            Oven and cooktop

            Dishwasher

            Washer

            Dryer

            Riding mower

            Snow blower

            Fitness equipment

            Heating and cooling systems

            HOME IMPROVEMENT

            Sears Home Services has been making homes more comfortable and attractive for more than 30 years. We can refresh the interior of your home with a small change — like refaced cabinets or a new countertop — or with a big update like a remodeled bathroom or kitchen. Sears Home Services also does expert exterior home improvements, like new siding and windows. And we do free in-home consultations, provide a project coordinator who oversees all phases of the work and guarantee your satisfaction.

            The experts from Sears Home Services offer these home improvements:

            Garage door and entry door installation

            Roofing

            Siding installation

            Window replacement

            Painting and coating (in select markets)

            Heating & cooling system replacement

            Bathroom remodeling

            Kitchen remodeling

            Cabinet replacement and refacing

            Flooring installation

            Countertop installation

            HOME CLEANING AND REPAIRS

            Sears Home Services has a variety of cleaning services to keep your house fresh, bright and healthy:

            Carpet cleaning, stain removal and stain protection

            Upholstery cleaning, stain removal and stain protection

            Air duct cleaning

            Dryer vent cleaning

            Tile and grout cleaning

            Air filtration and cleaning systems

            In some areas, Sears Maid Service is available to clean your home or office. Sears maids can dust, clean floors, sanitize the bathroom and kitchen, make beds, wipe off fingerprints and more — choose the cleaning services you need. Sears maids are licensed, bonded, and insured, so you can trust them in your home.

            Sears also offers Handyman Services in some areas, for those little repairs and updates you don’t have time for or don’t know how to do:

            Plumbing

            Electrical

            Carpentry

            Drywall repair

            Flooring installation

            Painting

            Business Details

            This is a multi-location business.

            Find a Location

            Transformco has 3005 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Transformco

                5407 Trillium Blvd Ste B120 Hoffman Estates, IL 60192-3413

                BBB Accredited Business

              • Transformco

                400 E. Rollins Rd. (LAKE) Round Lake, IL 60073

                BBB Accredited Business

              • Sears

                1040 Annapolis Mall (ANNE ARUNDEL) Annapolis, MD 21401

              • Transformco

                2306 N Salisbury Blvd (WICOMICO) Salisbury, MD 21801

              • Transformco

                7900 Governor Ritchie Hwy (ANNE ARUNDEL) Glen Burnie, MD 21061

              Headquarters
              5407 Trillium Blvd Ste B120, Hoffman Estates, IL 60192-3413
              BBB File Opened:
              1/28/2020
              Years in Business:
              137
              Business Started:
              1/1/1887
              Date of New Ownership:
              2/11/2019
              Business Incorporated:
              8/2/2019
              Accredited Since:
              12/1/1926
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Transform Holdco, LLC
              • Sears Duct Cleaning
              • Sears Home Services
              • Sears Product Repair
              • Sears
              • National Claims Center
              • Sears Merchandise Group
              • Sears Auto Repair
              • Sears Driving School
              • Sears Home Central
              • Sears Catalog
              • Sears Dental Center
              • Sears Home Protection Plan
              • Sears Appliance Select
              • Sears Auto Center
              • Sears Roebuck
              • Sears Service Center
              • Transform Home Improvements
              • Sears Department Store
              • Sears Service Unit
              • Sears Home Central Heating & Installation
              • Sears Watch & Jewelry Service Center
              • Sears Optical
              • Sears Garage Doors
              • K-Mart
              • Sears HomeTown Stores
              • Sears Hearing Aid Center
              • Sears Carpet & Upholstery Care
              • Sears Carpet Cleaning Services
              Contact Information

              Customer Contact

              • Mr. Steven Ward, Manager of Sales and Service
              Additional Contact Information

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              6,641 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/24/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              We had a storm and when the power came back, it burned out the refrigerator's circuit board. I had Sears Home Services send out an estimator 5/23/24 to get a written estimate for my insurance company,, that stated they would cover the fridge and food, if a certified person gave me an estimate of the ************ of the damage.. Tech 30635-E, said the Wi-Fi on his phone wasn't working. He found the problem was the circuit board on the fridge was fried by the power surge after the storm. He called his boss, who said it would be $400 for the part & $300 for labor plus tax. I asked for the ******************* but he said he never carried papers on him. That seemed weird, but I assumed his boss wrote down the estimate at the office. He said the ****************** would come later that day in an email from the office. I was glad I'd paid with a credit card. I immediately put my insurance claim in and took pictures of the parts inside the refrigerator with the wires he left hanging. I did receive an email from the Sears Home Services office later that day, but it was for the REPAIR of my refrigerator. There was NO REPAIR DONE and there was NO ESTIMATE in the email. That did me no good!That day, I called and spoke to J and another woman, who put me through to A, the boss. He promised I'd receive the estimate within 24 hours by ************** mail me a copy.. Nothing came!I contacted Sears *************** Their 2 emails they were also Receipts for the non-repair.Had to withdraw my insurance claim, with no estimate. I was out over $1,700 for the ************* and the money I'd paid them. We had to live out of a cooler for 5 weeks.I did a reversal of the credit card charge, but it was a Sears card. Their Denial Letter, stated their decision was based on 4 pages faxed by H. S. Those pages, contained papers we've never seen & I NEVER SIGNED! I've received an email acknowledging I never received the estimate.
              Read 6640 More Complaints

              Customer Reviews

              1,002 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jeri K

              09/17/2024

              The technician who was suppose to come today never came. First I was told it was a morning appt. 8-12, no show, then without even contacting me it changed to 12-5. I called numerous times and only got a call center. They would not connect me to a supervisor. Always the exact same script. No other live person to talk to. Then they move the appointment to tomorrow. No way. What a wasted day!! Non-existant customer service!!

              Transformco Response

              09/18/2024

              We are truly sorry to hear about the frustration and inconvenience you've experienced. The lack of communication and follow-through is unacceptable and certainly not the standard we aim to uphold. Please be on the lookout for an email from us.
              Read 1001 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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