Business ProfileforCabinets To Go!

DO NOT BUY FROM CABINETS TO GO. I wish I would have reviewed the BBB ratings before I went with this company for my kitchen remodel. I agree with the prior review that the staff is incompetent. I placed an order back in April and received the wrong cabinets in July. Long story short, it has been three months and counting since I reported the error and I am still trying to fix the companys many mistakes. It took nearly a month after I reported the error for the staff to even reorder the correct cabinets. Since then Ive received unfinished, damaged and incorrect cabinets, door and drawer fronts. I was even sent a cabinet using cheaper materials than what I paid for. The staff changed the drawer fronts to a different style than I selected without consulting me. Several staff members were rude and unresponsive. I had a few customer service reps try to blame me for the error but my contract was correct and I did not change the order. I even had one tell me to stop complaining because I was receiving free cabinets! I quickly corrected her and informed her that the cabinets were not free because I paid for them and they were being reordered because they were wrong. I asked for a credit to my account and was told they wont do anything other than keep reordering cabinets to make it right. Its not right that Ive incurred more expenses due to the companys mistakes, have had my project delayed, unable to use my kitchen for extended periods and have been given the runaround. Ive never experienced so many errors from a vendor. At the end of the day, I deeply regret choosing this company. I am hoping to receive the cabinets that I ordered.