Business ProfileforSoji Cleaners

I established a service with Soji cleaners at a quoted rate for 40$/hr with a 10% discount for weekly service. On 2.1.2024, the cleaning service charged a rate of 40$/hr, however, declined to ***** the previously agreed upon 10% discount for weekly service. Additionally, they added a *****% service charge which was not previously discussed nor agreed upon. When I called to ask about the failed discount application and the new addition of a service charge I was told these were new changes and that my rate moving forward was to be 45$/hr and that discounts were to no longer be given. I was also informed of the addition of a regular service charge. I express my concern with a company that changes their billing practices without informing their customers. I was not given a discount when this was previously agreed upon and I was not informed of the addition of a service charge. If a company is changing their billing practices they should inform their customers prior to providing the service. The bill that was previously agreed upon should have been $168, however, due to these new unannounced changes we were charged $199.03.Thank you for your time, ***********************