Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

OrthoFit Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 203 total complaints in the last 3 years.
  • 108 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scammers!! Shoes are cheaply made. If you try them on, they won't refund your money! Soles are plastic and insoles come out of shoe when you try to take your foot out They added another pair to my order and then wouldn't cancel the order. They should be investigated and shut down!

  • Initial Complaint

    Date:09/25/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Principal Address from ********************* on Orthofit LLC is ***************************************. ************************* *******************************. LLC File #******** I Ordered and received the shoes. The soles of the shoes are shiny and slippery , very dangerous ! The shoes has no support as it was being advertised, not at all what was shown on the website! I do not want to take a chance and wear them and slip outside! Company wants me to pay to return item shipped to "*****". This info on return shipping out of the **** was NOT stated on their website prior to purchase. Cost to ship is almost as much as the purchase price. There are over 109 BBB Complaints on this company, including not crediting the refunds. I do not trust this business to refund my purchase. *** other complaints state they have not received their refund. The company is conducting false and deceitful advertising and business practices. Shipping label on package received shows shipped from ***************************************. Email received from ******************************************** to ship back to *****, ********************** ************************************************************************ Phone ************ Postal code ****** I have purchased online all my life and never once have to return an item and pay for shipping to *****

  • Initial Complaint

    Date:09/24/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an ankle injury and I work on my feet. I saw these shoes on their site that fit what I wanted. I ordered a Womans 10. I got a Mens 10. ** size 43. Way too big. They are saying a 43 is a Womans 10. They are saying I ordered the wrong size. I have ordered ** Size before. It has never been a 43. The other problem is the shoes are slippers. They provide no support. They are flimsy. I tried to return but the return charge is $52. I now have shoes that do not fit! I am out $89.

  • Initial Complaint

    Date:09/24/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 pairs of these hiking shoes. ***. They arrived i opened the box and as soon as I picked them up I knew they were not well built at all and I didnt even put them on. I immediately asked for a refund and was told to return them to *****. This was in January of 2025. Today 9/23/2025 the shoes were returned from ***** *****? I want my refund. This company is a major scam. And should be removed from all us internet. Completely.***** *****

  • Initial Complaint

    Date:09/24/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased received on 9/23/25 .The soles of the shoes are shiny and slippery , very dangerous ! The shoes has no support as it was being advertised, not at all what was shown on the website! I do not want to take a chance and wear them and slip outside! Company wants me to pay to return item shipped back to "*****". This info was NOT stated on their website prior to purchase. Cost to ship is almost as much as the purchase price. There are over 109 BBB Complaints on this company, including not crediting the refunds. I do not trust this business to refund my purchase. This is false and deceitful advertisement and business practice. Shipping label on package received shows shipped from ***************************************. Email received from ******************************************** to ship back to *****, Name **** DSA Address: ************************************************************************ Phone ************ Postal code ******

  • Initial Complaint

    Date:09/22/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is fraudulent! I ordered a pair of shoes from them that were too small, I only tried them on and immediately felt that were too small and uncomfortable. I reached out to their customer service and after a few days they responded and asked me to take pictures which I did, they responded saying that they didnt send me the wrong size shoe and that the photos showed that the right shoes were sent; I responded that I never said they sent the wrong size, simply that they didnt fit.. he offered me a coupon or a small percentage of my total purchase amount if I kept the shoes I refused he then accused me of wearing the shoes even though I told him that I only tried them on I didnt pay a shipping fee to get them and now they want me to pay three times the amount of the shoes for a shipping fee with no guarantee that I will get my refund

  • Initial Complaint

    Date:09/20/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received OrthoFit shoes today and they are awful. Poorly made, cheap material plastic soles. Exactly the scam type shoes that you dread. Came from *****. Had I known they were a *************** I would have not purchased them as there are too many quality issues.

  • Initial Complaint

    Date:09/19/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of Ortho fit shoes based on the website sizing chart. The shoes are too big and are very painful to wear. contacted their customer service and they offered to discount the shoes and give me a $10 credit to my next purchase. I went to purchase correct size of shoes and was told that the credit could only be used on full Value shoes. Nothing on sale. This is $10 and they will not allow me to use it to the shoes I would like to replace. find this business practice terrible and no recourse is left to me. If I wouldve known there was conditions on this offer. I wouldve just returnedthe shoes, but at this point I have no course of action to pursue I would not buy shoes that are on sale at full price andpay more than the sale price. its a very small amount, but its the principle of this transaction or lack of transaction and trying to use the credit that all the sudden now contingencies with ***** this point, I feel justified in asking for a replacement order in the right size or a refund of the purchase price due to allthe hurdles that have been thrown at me trying to replace these shoes

  • Initial Complaint

    Date:09/18/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered shoes. They do not look like the picture online. They are terrible quality for a business who is saying they are selling supportive footwear.Returns are to ***** and are at the buyers expense, which is almost as much as the shoes cost to begin with.

  • Initial Complaint

    Date:09/16/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some shoes and arch supports on August 18, 2025. Order ORTH114186. The delivery was made to my residence on August 29, 2025, but the gate was left open. The package was stolen off my porch a few hours after delivery. I contacted the seller and delivery company multiple times. They both kept telling me to call the other. I am also making a complaint regarding the delivery company. I made a police report at the request of the delivery company but they still didn't allow me to file a claim and told me to contact the seller. The seller told me to contact the delivery company. In the end, I don't have my package AND I havent been able to file a complaint. The delivery company is ************. The tracking GF6515525344000. Please see the repeated emails below.

OrthoFit Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.