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Find a Location

FIRST MARSHALL AUTO AUCTION has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • FIRST MARSHALL AUTO AUCTION

      398 E SIBLEY BLVD HARVEY, IL 60426

    • FIRST MARSHALL AUTO AUCTION

      398 E. 147th ST Harvey, IL 60426

    • FIRST MARSHALL AUTO AUCTION

      398 EAST SIBLEY BLVD Dixmoor, IL 60426

    Business ProfileforFIRST MARSHALL AUTO AUCTION

    Auto Auction
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:

    A recent review of BBB complaints has delineated a pattern of consumer allegations against First Marshall Auto Auction.

    In their complaints, consumers allege that:

    Consumers were charged additional fees, which were not mentioned prior to giving down payment, and increased the total amount due.

    First Marshall Auto Auction failed to disclose their no money back policies to consumers.

    Consumers were not allowed to test drive or inspect a car prior to purchase.

    A recent review conducted on March, 19th 2018 found allegations to be continuing. 

    To date we have not heard back from the company regarding the pattern of consumer allegations. The BBB will continue to monitor complaints, but advises any consumer to be aware of this business and the pattern of consumer allegations.

     
    Alert:
    In October 2019, the BBB investigated the business practices of First Marshall Auto Auction LLC as a result of consumer complaints and inquiries received. Review of information determined previously alleged business practices continue to recur based on recent customer complaints. Additionally, the business has been unresponsive to consumer complaints. Lastly, a review of First Marshall Auto Auction LLC’s Terms of Auction appear to address noted complaint allegations.

    Additional business information

    Additional Info:

    Vehicle Disclaimer on First Marshall Auto Auction's website http://www.firstmarshallautoauction.com states, "Prices exclude... fees This price for first time buyer not for trader in".

    This may be in violation of Section 475.310 of the IL Administrative Rules on Motor Vehicle Advertising. In IL, advertised pricing can exclude only taxes, title, license and dealer documentary service fee.

    In addition, onscreen text of First Marshall Auto Auction's TV commercials state “Plus T, L & F”. This may be in violation of Sections 475.250 and 475.310 of the Illinois Motor Vehicle Advertising Regulations.

     


    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    36 complaints closed in last 3 years

    32 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    FIRST MARSHALL AUTO AUCTION has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • FIRST MARSHALL AUTO AUCTION

        398 E SIBLEY BLVD HARVEY, IL 60426

      • FIRST MARSHALL AUTO AUCTION

        398 E. 147th ST Harvey, IL 60426

      • FIRST MARSHALL AUTO AUCTION

        398 EAST SIBLEY BLVD Dixmoor, IL 60426

      Location of This Business
      398 E SIBLEY BLVD, HARVEY, IL 60426
      BBB File Opened:
      3/5/2004
      Alternate Business Name
      • First Marshall Auto Auction, LLC
      • First Marshall Auto Auction, LLC.
      • First Marshall Auto Sales LLC
      Related Businesses
      Business Management
      • Nadia Huzein
      Contact Information

      Principal

      • Nadia Huzein

      Customer Contact

      • Nadia Huzein
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      36 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/18/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I was sold a car under false pretense they told me to put my 600$ deposit down and they will bring out the car which they never did he told that the deposit was non refundable and the deposit cant go towards another car I kept asking this man to bring out the car only to be told after the auction that I couldnt see the car but if I wanted to see I had to come back Monday I was there for 8 hours on 2/24/24 only to find out the car was lemon the engine was knocking and when I picked up speed the engine shook the whole car then shut off I only got 20 mins away from the place when it started doing that took it back yo first Marshall auto auction and left it there looked at my bill of sale to only find out that the tile was rebuilt and was never told about that called them first thing Monday morning and was told to put another engine and transmission in cause I cant bring it back to get another for another 550$ fee cause I cant get my money back then they called me back march 5th telling me that my title was there it came back which it was never mailed to me I told him that Im keeping that car it has a rebuilt title which I was unaware of and that the engine and transmission is going out I told him not giving him another 550$ for Another and told me that I didnt which I have on recording only to get there and to be told to pick out 6 cars once I did that I came back in and he only looked up one suv that I picked out and said this to much we dont have any cars that was the price I had paid for the car which was 4050 after all the fees the put on it which the car was only 3500 and when I didnt want to give him another 550$ he told me that I had to take that car that I already or he was going to tow it then Im go be out of a car and money

      Customer Reviews

      12 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kachi E

      1 star

      02/26/2024

      PLEASE READ. If you have been ******* by these *******l use the links below. It is everybody's duty to take the right actions to protect the community from these parasites, I'll list some steps below.- I was sold a car that I was told was in good condition, but in reality was dead in their lot - They refused to refund my money, told me (paraphrasing) I gave them money based on trust but was dumb to pay for a car they wouldn't let me test and I was told as a mercy to me they would let me swap the car for a fee of $500 When you call the local police, they will tell you that it is a civil not a *******l issue. This gives these thieves a lot of confidence because they figure people will get discouraged.Don't get discouraged, take a deep breath and file all the reports below. YOU ARE NOT going to see a quick fix to this but be extremely PATIENT! There will be justice at the end. With the amount of people these parasites scam, getting these complaints to the right ears will eventually become too large to ignore. File them regardless of your future legal action plans, and help protect your community. These thieves have been on **************** so you wonder how are they still allowed to continue with impunity. Anyhow they are very confident now, but the wise know that pride always comes before a fall:******** Attorney General ********************************************************** ******** ******************* ****************************************************** ************************ ************************************** Inspector General ************************************************* ******** ************ Complaint/index ****************************************************************** BBB (complaints section not feedback)******************************************************* *****************************************************************************************************************************

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