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Business Profile

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OSM Worldwide

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

This profile includes complaints for OSM Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see

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OSM Worldwide has 4 locations, listed below.

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    Customer Complaints Summary

    • 84 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Overseas order arrived in the **, and left *************, ** on September 29, 2022 via OSM. Never made it to ***** OSM sent me elsewhere.Replacement order left *************, ** on September 29, 2022 via OSM. To date, **** has not received parcel.The destination is 3 hours from ************* **. *** is obviously having some difficulties. I am getting weary of the legwork.

      Business Response

      Date: 10/03/2022

      OSM received the package you ordered from the retailer on September 29, 2022 at our *************, ** facility.  The package is still in transit and will be delivered within the next few business days by our shipping partner USPS.  You may contact the retailer you ordered from to cancel your order at any time if you wish.  

      Customer Answer

      Date: 10/06/2022

       
      Complaint: 18155567

      I am rejecting this response because:
      Package STILL has not been transferred to **** for delivery.  Last tracking update was on 9/29/22 leaving a location that is only 3 hours from the delivery address.  This is unacceptable.
      Sincerely,

      ***************

      Business Response

      Date: 10/09/2022

      We are sincerely sorry you were not happy with our response. We understand you have yet to receive your package, unfortunately there are on occasion delays within the entire supply chain when there are multiple parties involved. We are confident your package will be delivered to you soon, however we are unable to give you the most accurate tracking information as we are no longer in possession of your package. You may request a refund from the retailer you purchased from. 

      Customer Answer

      Date: 10/10/2022

       
      Complaint: 18155567

      I am rejecting this response because:

      OSM says they are no longer in possession of the parcel.  However, they are the party responsible for handing off to the **** who is not yet in receipt of the parcel.  This exact scenario also played out on September ********** have yet to receive that parcel either.

      Sincerely,

      ***************

      Customer Answer

      Date: 10/12/2022

       
      Complaint: 18155567

      I am rejecting this response because: 

      Complaint: 18155567

      OSM says they are no longer in possession of the parcel.  However, they are the party responsible for handing off to the **** who is not yet in receipt of the parcel.  This exact scenario also played out on September ********** have yet to receive that parcel either.

      Sincerely,

      ***************


      Business Response

      Date: 10/13/2022

      We are sorry you are not satisfied with our response and we understand your frustration in not receiving the item you ordered.  As you stated, and what's shown on the **** tracking website, your item departed our ************* facility on September 29, 2022 and is awaiting **** to accept the package.  Your package was sent to the **** as part of a bulk shipment for deliveries around your local area.  Unfortunately, after the item leaves our facility we do not have complete visibility on the exact location of the package until the **** accepts the package and scans it for a tracking event.  At this point your package is delayed in shipping.  We have followed up with our delivery partner (****) to ask for the package to be located and expedited in delivery, however we are awaiting for confirmation the package has been found.  In the meantime, you may contact the vendor you placed the order through and request a refund or a new package to be shipped to you.  

      Customer Answer

      Date: 10/17/2022

       
      Complaint: 18155567

      I am rejecting this response because:

      Sincerely,

      ***************

    • Initial Complaint

      Date:09/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two items through Ice Nine Kills Merch on 1/9/22. It was marked as shipped on 2/4/22. I did not keep an eye on shipping because they have taken awhile to deliver in the past. When I went to check the tracking a few months later after not receiving the package it stated that it wasnt found. The tracking number is ******************************. Total of the order was $87.38.

      Business Response

      Date: 09/16/2022

      *** was not involved in the shipping of the product you ordered. As noted on the image you provide DHL was the carrier. Unfortunately *** is unable to help you any further as we were not involved in the order or fulfillment of the product. We recommend you reach out to the company you purchased the item from. 

    • Initial Complaint

      Date:09/08/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 5th 2022 I ordered an item online, I got an email with a tracking number for ***** when I checked the link and history for my package, it shows that ism worldwide picked the package up on the 9th of August so they could deliver it to ***** But, almost a month later, it still shows they they haven't bothered delivering anything. My tracking number for **** is **********************. Could they at least be bothered to do their job and deliver my package to an actual mailing service?

      Business Response

      Date: 09/08/2022

      Thank you for giving us an opportunity to address your complaint. We researched your package history from the tracking number you provided. OSM has yet to receive your package from the retailer you purchased from. The tracking event you see online only represents the retailer is processing your order. We recommend you contact the retailer you purchased from to request a refund or inquire on when your package will be ready for shipping. 

      Customer Answer

      Date: 09/08/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **********

    OSM Worldwide is NOT a BBB Accredited Business.

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