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Business Profile

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OSM Worldwide

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

This profile includes complaints for OSM Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see

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OSM Worldwide has 4 locations, listed below.

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    Customer Complaints Summary

    • 82 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Overseas order arrived in the **, and left *************, ** on September 29, 2022 via OSM. Never made it to ***** OSM sent me elsewhere.Replacement order left *************, ** on September 29, 2022 via OSM. To date, **** has not received parcel.The destination is 3 hours from ************* **. *** is obviously having some difficulties. I am getting weary of the legwork.

      Business Response

      Date: 10/03/2022

      OSM received the package you ordered from the retailer on September 29, 2022 at our *************, ** facility.  The package is still in transit and will be delivered within the next few business days by our shipping partner USPS.  You may contact the retailer you ordered from to cancel your order at any time if you wish.  

      Customer Answer

      Date: 10/06/2022

       
      Complaint: 18155567

      I am rejecting this response because:
      Package STILL has not been transferred to **** for delivery.  Last tracking update was on 9/29/22 leaving a location that is only 3 hours from the delivery address.  This is unacceptable.
      Sincerely,

      ***************

      Business Response

      Date: 10/09/2022

      We are sincerely sorry you were not happy with our response. We understand you have yet to receive your package, unfortunately there are on occasion delays within the entire supply chain when there are multiple parties involved. We are confident your package will be delivered to you soon, however we are unable to give you the most accurate tracking information as we are no longer in possession of your package. You may request a refund from the retailer you purchased from. 

      Customer Answer

      Date: 10/10/2022

       
      Complaint: 18155567

      I am rejecting this response because:

      OSM says they are no longer in possession of the parcel.  However, they are the party responsible for handing off to the **** who is not yet in receipt of the parcel.  This exact scenario also played out on September ********** have yet to receive that parcel either.

      Sincerely,

      ***************

      Customer Answer

      Date: 10/12/2022

       
      Complaint: 18155567

      I am rejecting this response because: 

      Complaint: 18155567

      OSM says they are no longer in possession of the parcel.  However, they are the party responsible for handing off to the **** who is not yet in receipt of the parcel.  This exact scenario also played out on September ********** have yet to receive that parcel either.

      Sincerely,

      ***************


      Business Response

      Date: 10/13/2022

      We are sorry you are not satisfied with our response and we understand your frustration in not receiving the item you ordered.  As you stated, and what's shown on the **** tracking website, your item departed our ************* facility on September 29, 2022 and is awaiting **** to accept the package.  Your package was sent to the **** as part of a bulk shipment for deliveries around your local area.  Unfortunately, after the item leaves our facility we do not have complete visibility on the exact location of the package until the **** accepts the package and scans it for a tracking event.  At this point your package is delayed in shipping.  We have followed up with our delivery partner (****) to ask for the package to be located and expedited in delivery, however we are awaiting for confirmation the package has been found.  In the meantime, you may contact the vendor you placed the order through and request a refund or a new package to be shipped to you.  

      Customer Answer

      Date: 10/17/2022

       
      Complaint: 18155567

      I am rejecting this response because:

      Sincerely,

      ***************

    OSM Worldwide is NOT a BBB Accredited Business.

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