Complaints

This profile includes complaints for OSM Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OSM Worldwide

  601 Regency Dr Glendale Heights, IL 60139-4018

• 

  OSM Worldwide

  3550 Roy Orr Blvd STE 140 Grand Prairie, TX 75050

• 

  OSM Worldwide

  74 W Craig Rd Ste 200 North Las Vegas, NV 89032

• 

  OSM Worldwide

  3550 Roy Orr Blvd STE 140 Grand Prairie, TX 75050-4221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OSM Worldwide was the last mile shipper for a package I ordered from the **************. The package that OSM delivered to my house was not my package and was addressed to an individual who lived in **********, ** and had a different tracking number than my package. I contacted OSM Worldwide and opened a ticket with *** on October 17. The response I got from OSM was:"We kindly request that you contact the merchant from whom you made your purchase in order to initiate the return of the item and obtain the correct one.The merchant can assist you with the following: Verify the tracking number Confirm delivery Provide a refund/credit Reship your package"I responded to OSM that the issue was not with the merchant and the issue was that *** did not deliver my package to me. I have not received any response from *** in the 7 days that have passed. The issue ticket I filed with OSM is ticket number ****** (*************************************************************). That ticket is still open but has no resolution.I am requesting that OSM Worldwide reimburse me for the cost of my order that they failed to deliver to me.

  Business Response

  Date: 10/28/2025

  Please note that *** is one of several third-party logistics providers involved in the transportation of your package. While we play a role in the shipping process, we do not have control over the final mile delivery,which is handled by a separate courier. Due to privacy and contractual obligations, we are unable to disclose specific details about that final mile carrier but we will bring this matter to their attention and ensure it does not continue. We will also follow up with you via the ticket submission for next steps.

   

• Initial Complaint

  Date:10/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OSM Worldwide needs to be investigated. There is so many bad reviews involving lost or stolen packages. I have had multiple packages shipped by *** that took over 2 weeks to get and the latest is now lost. Im out time and money because of this company. Something needs to be done. There is no way to contact the company to file a claim or complaint.

  Business Response

  Date: 10/24/2025

  *** has not received your package from the retailer you purchased from.  The tracking event on the **** website is only an indication a label was printed by the retailer.  When OSM receives your package, a tracking event will update with the facility location it was received at.  You will need to contact the retailer you purchased your item(s) from regarding a refund, cancelation, or to request when your items with ship.  OSM is not involved in the ordering or fulfilment of an order process.  We checked on this item again today and confirmed the physical item has not been shipped to us for processing.

• Initial Complaint

  Date:10/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to ****'s tracking information, on September 3 in *******, **, OSM took possession of a package that I ordered from another company. From there, **** never received the package to make the final delivery in **. I reached out to OSM multiple times to find out where my package was or if they had any record of what route it was on, what driver it was with, etc. They replied each time with a response that they do not make the final mile delivery and to reach out to the retailer if I didn't receive my package. Sure, got it. But the final mile carrier ****** never received the package from them! *** is it the retailer's fault that the package was lost. *** will not take responsibility for the fact that they lost my package. I see that this company has many complaints for the same thing, unfortunately, as consumers, we have no way of choosing NOT to use *** when we place orders from the companies that contract them. *** is not fulfilling their purpose of DELIVERING PACKAGES. I'm not sure how they're still in business when they're not doing the thing they were hired for.

  Business Response

  Date: 10/13/2025

  We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made.  

  Customer Answer

  Date: 10/14/2025

   
  Complaint: 23993296
  
  I am rejecting this response because: The retailer is not responsible for the fact that YOU lost the package.  I paid for a product.  The retailer produced and shipped the product.  There were costs for myself and the retailer.  You lost the package, therefore causing a loss to myself and the retailer.  You are responsible.  My complaint is based on the fact that you did not perform your job.
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 10/17/2025

  We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made.  

  Customer Answer

  Date: 10/20/2025

   
  Complaint: 23993296
  
  I am rejecting this response because: You provided the same copy and paste response as before.  You lost my package.  Please stop denying responsibility. 
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband (****** *****) and I ordered an Irish drum from *************************** in ******* in early August 2025. The package was shipped via ******* (the Irish postal service) to the **. Apparently the **** handed the package off to OSM Worldwide to be delivered. We received a text saying the package had been delivered on September 21. We could not find it anywhere around our house - checking the front step, by the garage, by our mailbox (which is on the street), or on our back patio - all the places other delivery services have left packages for us. After a couple of days we contacted the **** who had no record of the package. We contacted ******* who gave us the **** number and eventually we figured out that *** was responsible for the delivery. We have contacted them and their response has basically been - we say we delivered it, we have no picture or other proof, we won't tell you who drove the last mile, we won't make any effort to help you figure out where we might have misdelivered it, and we suggest you ask the vendor to ship you another one or refund you. I'm at a loss as to why the vendor should be responsible for ***'s mistake. Anyone can make a mistake, but then it is incumbent on them to at least make an effort to rectify it. (BTW, I have driven to the similarly named street and left a message on their communal mail boxes just in case it was delivered there by mistake, although the street numbers are very different.)

  Business Response

  Date: 10/06/2025

  We understand your frustration regarding the delay in receiving your package, and we sincerely apologize for the inconvenience this has caused.
  Please note that *** is one of several third-party logistics providers involved in the transportation of your package. While we play a role in the shipping process, we do not have control in the delivery to the door, which is handled by a separate courier. Due to privacy and contractual obligations, we are unable to disclose specific details about that final mile carrier.
  For resolution, including a refund or replacement, we recommend reaching out to the retailer from whom you made the purchase. They are best equipped to assist you further.

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23967787
  
  I am rejecting this response because:

  This is the same cookie-cutter response they give to every complaint.   In this case the documentation clearly shows that *** had the package in their posession so saying that multiple companies were involved in the shipping, implying that another company may have been at fault, is not pertinent.  THEY are the only ones who know who they handed the package off to - why can they not either talk to the person they handed off to themselves, or let the customer talk to them?   I would be fired if I had a task to do, said I gave it to someone else but wouldn't say who I gave it to, and when it didn't get done I just shrugged and suggested the person who gave it to me should just start over.     

  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 10/08/2025

  Please note that *** is one of several third-party logistics providers involved in the transportation of your package. While we play a role in the shipping process, we do not have control over the final mile delivery,which is handled by a separate courier. Due to privacy and contractual obligations, we are unable to disclose specific details about that final mile carrier. We will follow up with the courier directly on this matter.

  
  Unfortunately, we are not in a position to expedite or directly resolve delivery issues. For resolution, including a refund or replacement, we recommend reaching out to the retailer from whom you made the purchase. They are best equipped to assist you further.

  Customer Answer

  Date: 10/10/2025

   
  Complaint: 23967787
  
  I am rejecting this response because:  They just parrot the same information on every complaint and make no attempt to actually do anything.   Tracking shows that OSM had the package, and they handed it to someone for the "final mile".  Only they know who this was and only they can pursue where the package was dropped.   Expecting the vendor to cover the cost of their mistake is absurd.  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an overseas item (online) from the seller World of Books UK, and they use One Stop Mailing Worldwide as a shipping partner. The item in question is a used first edition (***********) of a novel called Pornografia by ****** **********. Despite the provocative title, it is not **** or obscene material - it's a literary novel set in WW2 Poland about a group of Polish intellectuals. This item was shipped to me through OSM Worldwide as a kind of intermediary between the shipper and the ****************************. Tracking number is **********************. Last notification on this was 8 days ago, and since then it it showing no movement. It appears to have been either lost or stolen, and has apparently fallen through the cracks between OSM and the ***** OSM botched the handoff.

  Business Response

  Date: 09/19/2025

  Hello, 

   

  At the time you contacted OSM through the ticket system, and BBB OSM has not received your package from the retailer you purchased from.  The tracking event listed as picked up on the  website is only an indication a label was printed by the retailer on that day.  When OSM receives your package, which we did on 9/8 a tracking event will update with the facility location it was received at. We have since confirmed the item has been delivered to once it followed the standard procedures of OSM and the ***** on 9/1825. We will also follow up to the tickets. 

  You can contact the retailer you purchased your item(s) from regarding a refund, or statement about the delay. *** is not involved in the ordering or fulfilment of an order process.  

• Initial Complaint

  Date:09/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OSM WORLDWIDE was suppose to connect with **** to have my item delivered but used another company and the item was not delivered. I reached out to them to have them follow up and they informed me I need to follow up with the retailer. I have reached out to them twice to get this resolved. I informed them that there was no way the item could have been delivered on a Sunday because I live in a gated community and the person would have to be buzzed in

  Business Response

  Date: 09/29/2025

  *** is one of several third-party logistics providers involved in the transportation of your package. Our records confirm that the final mile courier successfully completed delivery on 9/7/25. We understand the delivery was to a gated community, and they gained access to deliver the item. Since OSM is not the seller of the item, we are not able to issue refunds, replacements, or further assist with your order. It would be best to contact the merchant, they will then follow up with OSM.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a book from a bookseller in ******** who uses OSM Worldwide in shipping their products. Using the tracking number provided by the bookseller on ********, I tracked the package to OSM Worldwide's ********, ******** location. It arrived there on July 11, 2025 and five days later it's still there. I want to know why my package is stuck at this particular location with no update.

  Business Response

  Date: 07/17/2025

  *** has not received your package from the retailer you purchased from.  The tracking event on the website was only an indication a label was printed by the retailer in ******** on 7/11/25.  When OSM received your package, a tracking event will update with the facility location it was received at. We have since received and processed this item as of 7/16/25. The package will be handed to the **** to make the final delivery to your door, estimated delivery is 2-5 days.  You will need to contact the retailer you purchased your item(s) from regarding a refund, cancelation, or to request when your items with ship.  OSM is not involved in the ordering or fulfilment of an order process.  

  9241990278834220751234

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Another delivery compliant with this company. It seems this company is unreliable with shipping times and dont know why companies still use them. My package departed on the 18th with no update as of the 22nd. I have few packages from ******* that are slow because of OSM.

  Business Response

  Date: 06/24/2025

  We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we tracked your item and see it has been delivered to you as of 6.23.25, an confirmed this followed the proper path for delivery.

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking number ********************** has not moved from *******, ** since 5/31. Current status is "Departed Shipping Partner Facility, **** Awaiting Item." Repeated attempt to contact OSM Worldwide by phone have resulted in a message saying that they are "currently closed," despite calling during business hours. We are now well past the advised delivery window. Please either tender package to **** for delivery or confirm loss/theft of package so that I can follow up with the merchant.

  Business Response

  Date: 06/05/2025

  
  We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said,we checked and see the **** has now delivered the item as of 6/4/25. Once an item departs an OSM facility, the next step is for the scanning events to happen with the final mile courier, USPS. 

   

  Thanks,

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May the 20th I was scrolling through my phone and found a offer for a $6 trial for Skinny Fit. I decided I could afford that and proceeded to buy it. After authorizing the $6.53 purchase, I was notified from my bank that another withdrawal in the amount of $49.95 was taken out. I found the company had emailed me a thank you so I immediately returned the email stating I did not authorize the $49,95 fee and I needed it returned to my account immediately. I did receive a email asking for my order number, email, and phone number which i sent to them as soon as I got the request. I have been waiting for a call, a email anything and have received nothing. I am on a very fixed income and that is a lot of money for me. I really need it back. The product was shipped, I will not open it but send it right back upon receiving my money back.

  Business Response

  Date: 05/27/2025

  We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made.  If you are able to pass along a package id/tracking id, first and last name the order was placed we can try to locate this in our system and pass along to our direct client, your merchant and ask if they can cancel the subscription.