Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 9/2021 - 12/2022 Cost: $400 ************************* was not proerly performed. We had ongoing issues - every time we called to say things didnt seem to be resolved they said they didnt know why. Then we hired another company who instantly saw that the work wasn't done. EcoShiled finaly admitted fault and against our will sent someone out to do the service overtop of the other companies' work. After months of complaints, they admitted multiple faults but would not refund us - said they could only come service if we had issues becuase it was a year long contract. We canceled all services, and requested no more calls. They continued to harrass us about why we canceled etc. Then this October, someone showed up at our house without prior approval of any kind and walked our proerty which they then sent a $400 bill for claiming it was the annual exclusion service. After 2 months of calls, trying to speak to someone, after customre reps have admitted they can see we shoudlnt be charged, no one is able to remove this bill, no manager will call me back, and I am now receiving collection threats on this $400 charge which I refuse to pay. Please help.Account Number: ****** *******************, *************** ******************************************************

  

  Business Response

  Date: 12/16/2022

  Hi ***, 
  
  Thank you so much for taking the time to bring this to our attention. We want to sincerely apologize for any possible mistakes we have made as a company. We understand that the annual renewal and fees weren't explained to you and we apologize for that. We have waived the fees on the account. As of now, 12/16, your account is closed with no further fees due. If there is anything else we can do for you, please let us know. Thank you.

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** for pest control. Service was not done that had been agreed upon. Called to complain. Said they sent someone out to do another service on 9/29 when in fact no one was sent out and no service was completed. I called for a refund and cancelation as they were obviously not a reliable company. I have called for a refund of $168.54 and a cancelation on the following dates;10/5, 10/12, 11/16, 12/4, and 12/14 To date, I still have not been refunded.

  

  Business Response

  Date: 12/21/2022

  Hello,

   

  The balance on the account for $168.54 is for the service performed on 10/19/22. We went ahead and waived the $212 annual commitment discount payback, due to the experience, but we would need to receive payment for services rendered.

• Initial Complaint

  Date:11/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a quarterly service when someone stopped by, but the company has been incredibly incompetent in scheduling and harasses me regularly. They show up on their own schedule and repeatedly call my phone despite several conversations asking them to use email or text. I asked you since I signed up not to call me during the day, but you always call at your convenience - often multiple times in a row. This is commonly referred to as harassment in 2022, when text and email are preferred methods of communication for a vast majority of working Americans They scheduled an appointment for last Friday, but someone came by Monday by mistake. Simple mistake, but they called several times (at least )4 as I was in a meeting with a client. This is unacceptable as I warned them various times not to blow up my phone during the workday. I fired them for this ongoing harassment.Despite not entering my home, they charged me for completed service as if they had. The mistake on the schedule was theirs, so they had no right to charge me when showing up on a day we DID NOT have scheduled.I called to fire them immediately for the stated reasons (incompetent schedule, showing up unannounced, harassing me on the phone, and charging me without authorization. I also refuted the charge on my card since they never entered my home to provide the service. They are not competent or professional enough to meet the standard we agreed to and I would not trust them in the future. Unfortunately, they continue to call me and harass me every day. They ignore my messages to plainly leave me alone and try to offer me ridiculous offers like "$50 off the next service". They seem to think I have to move forward with their quarterly service, but I do not allow contractors to harass me and I consider any agreement null and void once they do. As a consumer I have a right to fire them for the ongoing incompetence.Please just ask them to leave me alone.

  

  Business Response

  Date: 12/04/2022

  Thank you for making us aware of this customers complaint. We are disappointed that the customer no longer wishes to use our services because of our aim to communicate. While we certainly want to meet our customers requests when at all possible, we would rather over communicate than not communicate. We will make sure that we remove the early termination chargeback and refrain from contacting the customer moving forward. There is no other balance on the account.

• Initial Complaint

  Date:11/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield is claiming services that never took place. They are also claiming money owed that was not told to me and now sending it all to collections and ruining my credit

  

  Business Response

  Date: 12/04/2022

  Thank you for bringing this to our attention. We have reviewed the customers concern and found both valid agreements as well as completed work orders to support the charges to the customers account. Unfortunately we would not be able to make any balance adjustments at this time. Thank you again for alerting us to the customers concern.

• Initial Complaint

  Date:10/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were approached by an unsolicited EcoShield rep who came to our door. I thought it would have been a good idea to give them a try as a few neighbors had recently booked their surfaces. The rep was very pushy and continued to discount in order to get me to sign the contract. I explained we had an issues with grasshoppers and ants as well as wasp nests that were dry and left over on the exterior of the house. He pulled and pamphlet out and displayed all of that would Be covered and more like mice and most other intruders. I decided to sign the contract on the spot and start their services. So far it has been nothing but a disappointment. When I texted to get someone out to treat the grasshoppers in the grass I was told EcoShield did not treat grasshoppers and to look over it as they are not harmless. They completely forgot about the old wasp nests and had to get them back out here to do that and remove the webs. The ant population remained the same. And most recently I thought I would take advantage to treat for mice as the cold season approaches it took about 3 weeks from the time I got ahold of them for them to come out and look thats all you sign up for. They come and look and then email you a $1000+ estimate if you want the service done. No treatment just more add ons. If I could cancel immediately and avoid paying the cancellation fee I would.

  

  Business Response

  Date: 10/28/2022

  Hi ******,

   

  Thank you for bringing this to our attention. I have reviewed the customers account and looked into their concerns. It appears that the customers issues with pests are in his yard, aside from the wasps nests. While it is unfortunate that we missed some of the wasps nests around the home we provided a touch up service to rectify the mistake. As for the pests in his yard, as a *************** control company our goal to keep pests outside of the home. Our service does guarantee that if a pest comes in the home we will come back out to take care of it. In the case of rodents, we will bait for mice to take care of any that get inside the home, however we do offer additional service to prevent them from gaining access to the home. I am sorry for any miscommunication between the customer and the sales rep, but at this time we have honored our agreement and would not be able to waive the return of the discounted initial service.

• Initial Complaint

  Date:10/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ecoshield on 5/20 to maintain pest control at my home. Ecoshield made multiple guarantees including the elimination of common pests using organic pesticides, and agreed to waiving the cancelation fee given our hesitation to commit to a service offered through a man soliciting on our doorstep. In addition, they committed to removing spider webs on my window ***** and a wasps nest which they pointed out on our window. The initial application and service was insufficient as the wasps nest was not removed, nor were the spider webs. A technician did return upon request to take care of the wasps nest, but the spider webs remained. I have been asked to pay an $150 cancellation fee to sever the contract with Ecoshield. I don't believe that Ecoshield has complied with their portion of the contract and offered sufficient service. They've never completely dealt with the issues at hand or fully completed a service, I don't believe I should be liable for the $150 fee. In addition to that, the representative on the phone told me that had no notes in our contract with the agreement to waive the cancelation fee, which is an error as well.

  

  Business Response

  Date: 10/26/2022

  ****************,

  Thank you for giving me an opportunity to answer your questions. Ecoshield like ******** control company does not guarantee pest elimination. The pest control industry, controls pests and not eliminates. As you can expect pests are a mobile animal and even with treating you may experience certain levels of co-habitation in your environment. Ecoshield expects that during the peak times that there will be times we have different issues arise at customer's homes. This is the reason why when we start the service we complete 2 services back to back in order to maintain and institute a higher level of treatment. In your case you requested an extra service prior to your 2nd visit approximately 30 days from your initial. We completed that extra service which is included in your service agreement. Unfortunately, you did not even accept after that your ************************************************************************** the first treatment it is expected at times to see an increase in pest activity as they come in contact with our products and attempt to find another location to either habitate or enter the premises. 

  Spiders are a carnivorous pest and when their food decreases you will see a decrease in their population. Without fully allowing our services to start impacting the food sources or other pests around your home, the expectation of the spiders and spider webs decreasing is not an expected result. 

  If you continued the services as described to you, the level of issues would have decreased normally over time as the products used would start having the impact on the populations contributing to the spiders around your home.

  During the initial service agreement offer, the cancellation could have been removed by the sales consultant had that been discussed and approved by the consultant's manager. The cancellation fee was included as normal, and part of the initial sale and your acceptance and signature of this agreement. As in the case of all sales we initiate with our customers, you do have the 3 day right of recission to cancel the agreement with full return of your initial investment. As you did not initiate this right, we in good faith executed the agreement for the 12 month period you agreed to. 

  So, I am sorry you chose to discontinue the agreement without giving the service the full time frame to benefit your home, the cancellation fee will remain in effect and it is due.

  If you wish to continue the service as agreed upon. Eocshield would be glad to re-instate your service and move forward with protecting your home.

  Please let us know if you wish to restart your service, otherwise, the early cancellation fee will remain in effect.

   

  Regards,

   

  *****************

  General Manager

• Initial Complaint

  Date:10/10/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Ecoshield with sales rep ***** on September 12 2022. During the sales process, I realized there were a number of negative reviews so would only try EcoShield if there was a discount on service AND all cancelation fees would be waived. ***** gave me a discount and assured me I could cancel for any reason at anytime without penalty if I would give them a try. I agreed and got my first service a couple days later. Upon arrival at the first service, I noted to the technician that the contract didnt reflect the new agreed upon price or waived cancelation fee. The technician contacted ***** before starting, and he stated that it was all updated on his end. When I tried canceling my service today, before my second visit, I was told I would be charged a cancellation fee. They said they reached out to the sales rep ***** and couldnt get ahold of him to confirm the details and called it a miscommunication by him. I attempted to reach out to ***** as well at the number he provided to me and had no response. I would like my service canceled and account to be cleared.

  

  Business Response

  Date: 10/13/2022

  Hi ******,

   

  Thank you for bringing this to our attention. We want to apologize for any frustration this experience may have caused. We went ahead and waived the $150 fee for canceling. There are no other charges and the account is closed.

  Customer Answer

  Date: 10/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************