Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There door to door sales told me a set price for the "yearly" service was ****** Never said 169 PER service. Called to cancel and they say I am locked in to a 12 month treatment plan and if I cancel will be $200.00.They never schedule service and would just show up when ever they like to. When I called to schedule service would come a few days later??? WTF! There customer service is in other countries that barley speak English and just read off of a scrip. Only got one indoor treatment and was the same product you can by from any local hardware store. I requested the SDS/MSDS of the product if you would like to see.SCAMMERS DO NOT HIRE THIS SERVICE! DO NOT STEP FOOT ON MY PROPERTY!!!

  

  Business Response

  Date: 04/28/2023

  Hello

   

  I am so sorry we made you feel this way. I have provided your Service Agreement, your Checklist Review ( that was done on the day of the service) and a snippet of your account showing that we sent these documents to your email once signed. Also it shows how many times the email has been opened. All these documents show that service was agreed upon at $165/Service for a 12 month contract. This also shows proof of the agreement being sent to your email and that email opening the said agreement. 

   

  The reason your account was just closed with us was due to a diluent balance that was agreed upon paying at a reduced price due to the misinterpretation of our service price. We serviced your home at this reduced price with your agreement to avoid the cancel fee to work with you. Then we canceled the account once it wasn't paid.

  The account is now paid up and it is closed.

   

  Thank you for your time. 

   

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a rep from Ecoshield come to my house promoting pest control. One of the perks he used was to try it out and can be cancelled at any time if you at least get the first spraying done. however now that I need to cancel they are saying that they have to charge a early cancellation fee of 250! At first he said 350 until I got upset. then he offered I need to go another year at a discounted rate of 140 then I would be able to cancel. He could not give me anything in writing that states this process and its not listed on the contract. This company is scamming us and we cannot even verify if they are truly putting product down they are literally here only 10 min.

  

  Business Response

  Date: 04/03/2023

  Hi BBB,

  Thank you for bringing this to our attention. I have reviewed the customers account and reviewed her agreement and contract review. It appears that customer was given a $250 discount at the time of their initial service. The agreement states that if the customer does not fulfil the terms of the agreement, they would be responsible for paying back the discounted amount. The customer signed and initialed the agreement and the service review. Per the terms of the agreement, the $250 discount would be owed and will not be removed.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep trying to collect $199 from me for a service that they told me would be free. They continuously go to a different house to perform the service and then are trying to make me pay for the service. I have called multiple times and have spoken to a manager who said I would not be charged, yet I am getting called again to pay $199 even though I was told I would not have to pay it.

  

  Business Response

  Date: 04/03/2023

  BBB of N. Illinois and Chicago,
  
  I have reviewed the complaint that was filed by the customer, and it appears her request for the waiving of $199 was completed on 3/6/2023. Thank you for bringing this to our attention. At this time, this matter is closed on our end.

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were misinformed when we signed up when they said the first payment was a two part visit. The salesperson said one thing and then the company said another. A manager was to call and did not. Asked for bait boxes twice and received none. Was told the next visit would pay off the $150 discount and now Im receiving a bill for $150 to cancel. Very unfortunate company to have dealt with. Looking for the $150 cancellation fee to be waived due to a lack of service and miscommunication from their sales rep.

  

  Business Response

  Date: 02/23/2023

  Hi ***,

   

  Thank you for bringing this matter to our attention. I have carefully examined the customer's account and the agreements that were signed. Although there appears to be some confusion regarding our second service, our payment schedule was clearly outlined in the signed agreement (please refer to the attached document).

  
  As per the agreement, any additional services requested beyond the regular schedule were complimentary. Regrettably, based on the customer's cancellation request, it appears that the cancellation was due to cost-related issues, and we are unable to waive the fee to recover the initial discounted service.
  Please let us know if you have any further questions or concerns

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******************/Ecoshield solicited a Pest Control program on 8/18/2022 at our home. We initially said no, we do not have an issue inside. He said they also service properties outside. We had a growing ant population in our ************** along our fence. He agreed to spray the entire yard for ************ for spiders & knock back any webs. A 1 year program - cancel any time, with the understanding that there would obviously be no visits in the winter months in **.1st visit next day by **** and ** his trainee. Noticed that they sprayed only along the perimeter of our home. Approached **** to review our agreement. We could see on our cameras that he spoke with the trainee who went a few feet further but then shook his head and walked off. I called ******************* to address - no response.On 9/23/22 ******** provided the 6w 2nd application. He specifically said they do NOT do yards or fence, just 5' perimeter of the house. He agreed to lay granules in the yard this one time, and he knocked back the webs on our fence. Once again called ******************* who now had no voicemail. Called the ************* number - no answer. Called the 800# and was informed they do NOT do yards, but would talk to a manager about my agreement. ***************************/Ecoshield Manager noted our account indicating that the yard/fence line would be included. Account indicated next visit for Dec. She postponed per my agreement - no winter appts in ** for yard only agreement. She applied a $25 coupon to the account for my trouble.1/27/23 Received notifies of Ecoshield visit for 1/31/23. I replied 2x to reschedule to March when there is no snow. Received call from obnoxious woman who said they were coming, it cannot be postponed. Reminded her that our agreement is for the YARD, and there is 5" of snow. Also, the ******************* have since verified in writing that EcoShield did not obtain the required permit for door to door solicitation which is a misdemeanor crime. My account is now closed, with $175 due.

  

  Business Response

  Date: 02/23/2023

  Hi *******,

   

  We appreciate you bringing this situation to our attention, and we sincerely apologize for the miscommunication that occurred between our sales representative and the customer. After careful review of the matter, we understand that the customer misunderstood our service offerings and believed that we serviced entire yards. We regret any inconvenience this may have caused the customer. In light of the circumstances, we have decided to remove the $150 fee to reimburse the discount provided during the initial service. We value our customers and want to ensure that their needs are met with the utmost care and attention. Please do not hesitate to contact us if you have any further questions or concerns.

   

  Customer Answer

  Date: 02/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the removal of the $175 overcharge and closing the account is satisfactory to me.

  There was NO confusion.  EcoShield illegally solicits customers door to door with no permit to do so, and with high pressure tactics.  We dismissed their salesperson, *******************, telling him we do not have a pest problem inside.  He came back an hour later assuring us that EcoShield will absolutely treat our entire 1/4 acre lot with granules for ants, AND spray our entire perimeter fence and remove all the spiders/webs thereon.  We have 2 witnesses to this blatant lie.  The EcoShield employees who carry out the treatments seem to be VERY familiar with the misrepresentations of their Salespeople, and try their best to make it right.  We tried to contact the Salesperson with each visit to address.  Zero response.  We tried calling EcoShield corporate 800# but encountered only obnoxious customer service reps who are defiant and treat valuable customers like they are high pressure debt collectors. Disgusting.

  Thank you for your intervention BBB.  Appreciate you!

  
  ***********************************

• Initial Complaint

  Date:01/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/30/22-11/16/22 - This business could not be more of a scam, and I've never had a business experience like this before in my life. A young door to door salesman came by pitching pest control that many others in our neighborhood were getting. We had just relocated and were settling in. Details of what would be done and when were not made clear by the salesperson, and we asked that ABSOLUTELY NO SERVICE be done that first day they were there, as it was our block party and families would be playing on our yard and we didn't want any pesticides on our yard our house. The sales person said no problem, and that they would just conduct the first service when they were in the neighborhood next time. I did pay up front for the first month/service ($199) which would then be conducted quarterly after that. Less than 3 weeks later they returned to conduct their first service, which they now say is their second, but charged me another $200, so $400 within 30 days. I asked to speak to the salesperson that called on me to verify that I said i did not want any service that first day EcoShield says they are not able to connect us with salespeople. Now i continue to get calls from the billing department and that is all. They say sales people are seasonal employees and customer service manages the claims. Its like talking to a call center where you have the same conversation 100x over and over with a different person each time. Because I could not speak to a sales person/owner or anyone outside the billing department, i asked my account be shut off and I have an email from them confirming my account was closed. 4 months later they are now threatening me to go to collections saying i owe another $200 for a cancellation fee. I get non-stop calls at all hours of the day from their billing and department badgering me without any discussion with a single salesperson to which they respond we can't guarantee that. I'm not sure how they continue to be allowed to scam people day after day.

  

  Business Response

  Date: 02/03/2023

  
  Thank you for bringing this to our attention. Our goal is to provide fast, friendly, and transparent service to our customers. It saddens me that the customer did not have that experience. I have reviewed their account and have waived the $200 repayment of the initial service discount

• Initial Complaint

  Date:01/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door salesman came to our house and signed us up for 1 year of pest control service. After 2 of our 4 applications we tried to cancel because our pest problem got significantly worse after their applications. Specifically their application **** more spiders into our house and yard. We called and they said that we had to do one more application on 10/19/22 in order to fulfill our contract, then we would not owe any more money. If we cancelled early we were told there was $181 cancellation fee, so we chose to pay for the final agreed upon application on 10/19/22. We paid $169 on 10/19/22 and were able to see a completion of contract message on their website. We thought at this point we were done with the company. In January of 2023 we received a voicemail stating that we needed to pay a cancellation fee. Upon immediately calling back we received an automated message that they were closed. This happened several more times during the first weeks of January. They were always closed when we immediately returned their call. We were finally able to reach them after leaving work early on two separate occasions. The first day they refused to help and refused to let us speak to a manager. The second time they refused to help and insisted that we must pay the cancellation fee. Upon entering our account now, we are unable to see the completed payment message we had before and get an error message every time we try to open our initial contract. We were never given a paper copy of that contract as initially agreed upon, I would like help removing the cancellation charge and help ensuring that this company does not try to get any more money from me in the future as we have paid for all agreed upon work this far.

  

  Business Response

  Date: 01/23/2023

  Hello *****,
  
  I do apologize for your experience.
  I have attached your Service Agreement. We created these agreements in order for our customers to understand our services better. As you can see, it does state a cancelation charge if you cancel before your agreement is up. You signed a 12 month agreement on 6/28/22. We cancelled your account on 1/5/23 due to no contact with documented phone calls, emails, and texts. We were able to get in touch with you on 1/8/23 after we sent a past due notice. At that time you spoke to two representatives that both stated the charge back fee will not be removed. I am very sorry you still have activity, and we could of solved your issue if you continued services with us. Pest control isnt 100% and it takes more than 3 applications to get rid of if you have an infestation.
  
  Please see document attached that state the cancel fee with your signature.
  
  
  Thank you here...

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2022, a sales rep came to our door soliciting a service for residents' yards. The pricing seemed reasonable, but as I suspected the pricing was too good to be true. It was just a way for the sales rep to make the sale. The sales rep lied about the price, double charged us, and then never refunded us the $155 he promised. Worse yet we ended up with a insects inside our house, and our pets got sick. I called the sales rep and told him not only do I want a refund because you lied about how much the service cost but double charged us, I never want your company to return to my property as you actually made a problem and got my pets sick. The sales rep stated that he must've mistakenly explained how the treatment process works as often times surface level activity of insects will increase initially, but trust him in that on the following treatments the insects will be eradicated. I stated I don't believe you as you double charged us already, and the sales rep said he would provide us a refund and cease treatment. before resolving the issue Ecoshield sent out another technician without our approval to treat our yard, and I had step out of a conference meeting as my security cameras kept sending alarm to my phone about an intruder on my premises and tell him to stop. Whatever little the technician did without our approval caused even more insects to bleed into our house. What Ecoshield promised compared to what happened was the exact opposite. The pricing was a lie. The commitment by them to reimburse us regarding the rep lying about the pricing was a lie. What the service treatment was supposed to compared to what it did do was the exact opposite. Now they charged a cancellation fee, call, and send emails on top of it despite me calling them about my complaint, providing proof of the sales rep's ***** in email to them. At this point asking to waive my fee as Ecoshield never reimbursed me anyway, close my account like they promised, and never contact me again.

  

  Business Response

  Date: 01/13/2023

  Hello, 

  I do apologize that we left you feeling this way. We do pride ourselves in our customer service. We want to leave every customer feeling like family.

  We have reached our to that reps ******* to escalate your complaint.

   

  With that, I did attach two documents singed by the account holder. The Check List Review document goes over in depth how *****************. That there will be an increase in activity, that there is a billable egg cycle appointment 30 days later, and that this was not a one time treatment. 

  As far as your Service Agreement goes, it states the approximate month we will be out and that we will send reminders letting you know when we will be out. If that didn't work for you all you had to do was reach out. It also states that if you cancel before the agreed time, there will be a cancel fee.

  Your account is closed out. All that is owed is your cancel amount of $150. 

  Customer Answer

  Date: 01/13/2023

   
  Complaint: 18708034

  Thank you for closing the account. I wouldn't expect you not to when a client request that, duh. Kind of illegal. 
  
  I am rejecting this response in partiality because: 1. Those clearly are not my signed initials. My name is *********************** (**), not OE which makes me think even worse you had my son or someone else initial something he was unaware of when I was not there and you played it off by saying your father signed some document his initials are not even on the signature line but somewhere off the side of the page two days prior on 7/16/22.  2. You still take no accountability for your sales representative misrepresenting the actual service, texting an apology admittedly because he did so, and promising a refund on the additional charge we shouldn't have incurred based off his encumbrance which I sent you proof of. If you were truly as apologetic as you say you are you would hold to your end of the bargain as an organization who's representative said I would receive a refund for an additional charge just as much as you are asking me to hold up my end of a document that was clearly signed by someone else between the 16th and 18th. 

  We were charged an additional $155. We should receive a refund for that as you representative said we would. It can't be financial solvable to only your benefit when your rep said we would receive a refund for an additional charge he took ownership of the miscommunication. which he knows **** well what he did. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/23/2023

  Hello,

   

  After reviewing your account we would like to meet you half way. We are not able to refund a service that was already provided. But we certainly can remove your cancel fee and avoid being sent to collections. We would like to also offer you one last complementary service to get rid of any other issues you do have. If you would like to do so, please reach us at ************ option 2 so we can get that started.

   

  Thank you

  Customer Answer

  Date: 01/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 3 appointments and this process did not work. They overcharged me for these appointments and when I called and emailed and texted them they proceeded to threaten me with collections. On top of that, I told them to please not call me again and waive my $150 termination fee. They agreed, then proceeded to send me letters and e-mails threatening to send me to collections. I also was called when I was on vacation and my wedding day to try and collect the money as well. This business has been so terrible to me and harassed me for the better part of 5 months. I am done with them and am refusing to pay the $150 cancelation fee.

  

  Business Response

  Date: 12/30/2022

  Hello Joren,

   

  Thank you for bringing this situation to our attention. I have reviewed the account and want to apologize for the experience the customer has experienced. While the $150 charge on the account is a chargeback for the discount given at the initial service, the communication issues are unacceptable. I have taken care of the charge on the account at the local level and it is now clear.

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A.R.M. Solutions, ************************************************************************* Central LLC, ***************************************************. Letter received from A.R.M. solutions dated December 14th, 2022 regarding agency account number *********. They claim that I am delinquent for $200 as of 9/28/2022. I've received no billing prior to this claim. In September '22, Sabian of Ecoshield solicited me with a discounted price to begin pest control service at my home despite the clear postings in my subdivision forbidding solicitation. He disarmed me claiming my neighbor, whom he listed by name, was a long term customer. I learned later this was false. The service was performed and they suggested we have rodent activity in the attic. Employee *************************, inspected the attic later that week. He presented my spouse with an estimate to replace the attic insulation, claiming our existing insulation was not up to code and that there was significant damage in the attic. The following week a licensed roofer/contractor and wildlife removal expert inspected the attic, and reported my attic insulation is consistent with code and not damaged beyond cosmetic. I left a message with ****** telling him that I was no longer comfortable doing business with EcoShield due to practices described above. For the rest of the day both my spouse and I were barraged with calls from an overseas call center trying to lower the price so we would remain customers. They were aggressive and would not accept that I had told Sabian we were done. I texted Sabian 9/28/22 asking him to make the calls stop. I did not hear back but received no further calls. I have received NO billing correspondence regarding the $200 balance claimed. If I had I would have immediately addressed them. I have a spotless credit record and a documented history of paying all bills in full and on time, so EcoShield turning this matter over to a collection firm is both premature and unwarranted. .

  

  Business Response

  Date: 12/30/2022

  Hi *****,

   

  Thank you for taking the time to relay your experience with us. We want to sincerely apologize for the experience you have had. We went ahead and waived the $200 balance on our end. It may take **** business days for ARM Solutions to update their records and stop the emails. Your account is closed and there are no other invoices.

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************