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            Business ProfileHampton Inn-Freeport

            Hotels

            Contact Information

            109 S Galena Ave

            Freeport, IL 61032-4310

            (815) 232-7100

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            109 S Galena Ave, Freeport, IL 61032-4310
            BBB File Opened:
            2/4/2011
            Years in Business:
            20
            Business Started:
            5/7/2003
            Business Started Locally:
            5/7/2003
            Business Incorporated:
            5/7/2003
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Betty Demichele, Manager
            • Tammy Heeling, General Manager
            • Mike Smith, General Manager
            Contact Information

            Principal

            • Mike Smith, General Manager

            Customer Contact

            • Mike Smith, General Manager
            Additional Contact Information

            Fax Numbers

            • (815) 232-7144
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Be careful when booking a hotel room

            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            08/19/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            May 7th-8th I purchased a hotel room at the Hampton Inn for my sons 6th Birthday Party. The following day while my guest and I were at the pool an employee of the Hampton inn gave someone access to my room (without my permission) and I was robbed for $400. The employee admitted to giving the person access. I have called made multiple complaints to corporate, I have called the general manager of the hotel and no one is helping me. I was also added to the do not rent list when I have done nothing wrong, in addition to all stated above the staff at the Hampton Inn were extremely disrespectful. I have called over 50 lawyers in the ******** and ******* area and I have not found anyone to help. I am a single mother whom pays for my child to attend a private school I do not have money to waste. I was given a refund for the hotel room but havent been contacted about the $400 that was stolen from me.

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            BBB of Chicago & Northern Illinois

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