Reviews
This profile includes reviews for TSR Concrete Coatings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 203 Customer Reviews
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Review fromGary s
Date: 05/16/2024
2 starsi was disappointed to find out how much clean up there was it will take me a good couple of days to clean the dust. I knew there would be some but for the price i was hoping there equipment would have been more efficient in collecting the dust. I did the garage and they didnt even cover the service door so of course the house inside got it to. Not real happy, suggest you read complaints and ask about clean up before going with them
TSR Concrete Coatings, LLC
Date: 06/10/2024
We Indicate in our contract that -
It is the responsibility of the homeowner or property manager to remove all personal items from the project area. We are grinding concrete
with metal diamond blades which can in some instances create dust depending on the softness of concrete. If you want an area taped off
with plastic do so prior to our install.TSR Concrete Coatings, LLC
Date: 06/10/2024
We Indicate in our contract that -
It is the responsibility of the homeowner or property manager to remove all personal items from the project area. We are grinding concrete
with metal diamond blades which can in some instances create dust depending on the softness of concrete. If you want an area taped off
with plastic do so prior to our install.TSR Concrete Coatings, LLC
Date: 06/10/2024
We Indicate in our contract that -
It is the responsibility of the homeowner or property manager to remove all personal items from the project area. We are grinding concrete
with metal diamond blades which can in some instances create dust depending on the softness of concrete. If you want an area taped off
with plastic do so prior to our install.Review fromRick B
Date: 04/30/2024
1 starI had our garage floor and driveway completed by TSR representatives two years ago. It was a crew out of **** that did the work here in *******. Fast, efficient and cleaned up well after all the work was done. Both the driveway and garage were done in ***** beige. looked great for two years and then the driveway started to change to a lighter color. I spoke with a receptionist in late January of 24 and then March 24 at their office in *********** and was assured a manager would contact me to discuss solutions. I called back in early April and left a message on voice mail. Today 30 April I went on their website and saw the office is now closed. The sales people were great, the workers were great but whatever the reason for closing there should have been a plan in place to carry out their warranty for the product they sold. Our previous coating for the garage and driveway lasted 10 years, to expanding another region without a backup plan to handle customer complaints is irresponsible. Don't know the star rating for that but if their sales people come calling I would caution to turn and .**********Review fromMarlin D
Date: 04/22/2024
5 starsOnly one word awesome. Wish I would have contacted TSR sooner.TSR Concrete Coatings, LLC
Date: 06/12/2024
Thank you ******!Review fromGlenda C
Date: 04/11/2024
5 starsThe sales representative named Dustin was punctual, polite, courteous and very knowledgeable. He answered every question I had and presented me with good information on the entire process. When Dustin finished explaining everything, I had a better understanding and more knowledge of exactly what was going to be done including time frames need for complete drying times. He helped me pick out the color I would like from many samples and pictured results of jobs completed. He was so patient with me in making my decision. He also blessed me with the best possible price to have done what I desired. I originally just wanted a quote on how much it would cost to have the garage done, but after conversing with Dustin, not just on the coating info, but he made our conversing personal, and we talked a little about other things too. He didn't pressure me into anything. Of course he wanted the sale but he also wanted me to be satified with my choices. Dustin made me feel like I could trust him and the company he worked for. So I gave him a check to start the process of having the job started. When he left I felt good about my decision and can't wait to see the completion of my garage...... Dustin is truly an asset to his company and more sale reps should be like him. ........Thanks Dustin, it was truly a pleasure to meet a young man with your stature of integrity, compassion, and patience.Review fromGary W
Date: 03/29/2024
5 starsGlad we didnt read the reviews first! We contracted with TSR through their salesman, *******. Scheduled the installation for within two weeks. Had basement emptied and ready to go when they got here on time and ready to work. The crew boss (*****) and crew (***** and *******) were efficient, and knowledgeable. They explained every step of the process as they did our 45 year old basement. They were respectful of my wife and I. We couldnt be happier with the result. Highly recommend TSR Concrete Coatings to anyone!TSR Concrete Coatings, LLC
Date: 06/12/2024
Thank you ****! Thank you for trusting us! We hope you enjoy your lovely floor!Review fromRobert K
Date: 11/10/2023
1 starI would give these guys NO STARS if that was an option - the same consideration that they gave me. These JOKERS would not even give me an estimate on my rental house because I would not be there for them to "close the hard-sell deal". What a bunch of high pressure scammers!!!!TSR Concrete Coatings, LLC
Date: 11/30/2023
There was no interaction with this person. They inquired for a price, so we offered a no obligation, free on site estimate and they declined. In order to give a price we MUST have a design consultant view the project and offer a price, which is valid for a year. For this person to call us jokers and high pressure scammers is ludicrous.Review fromA. P
Date: 10/19/2023
4 starsAfter 5 visits to our house, the job was finally finished. The finished product looks great and the service we eventually received from Ozzy was amazing. He was informative, polite, friendly, and came out of his way to make sure the job was finished and finished right. I can't say that was the case for all those you came on different days. Overall, the product looks great. Their communication could be improved. I give Ozzy 5+++ for his customer service!Review fromRogene C
Date: 10/04/2023
5 stars***************** rep., was friendly and very informative. TSR had coated a workshop at another location, so we knew the product was 5 star.I was very pleased with the garage coating and they corrected concrete damage just outside garage door. Very nice job! 5 star!Review fromFrances L
Date: 09/13/2023
1 starGarage floor epoxy coating installed 4/29/22. Blistering, pock marks and large patch lifting began about 6 -8 month later. Was told a complete re-do of the floor was necessary and work scheduled for January 2023. I had to cancel due to illness and I have been trying since March, ************************************** and honor their lifetime warranty. I am now beginning a small claims action.Review fromNancy S
Date: 09/11/2023
1 starWe had the representative come out to take a look at what we wanted completed and said the work will be no problem. Work completed unsatisfactorily for *******. Reached out to the company, provided photos of issues. An employee from services was sent out to argue each point although admittedly saying damage that was caused by his workers. Resolution not met and was not even attempted to be met. Requested to speak with management, employee said they would call. They were to contact but never did just like the **** card that was supposed to be awarded for using their business. Most unprofessional business we have ever dealt with in Freeport, **
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