Reviews

This profile includes reviews for Gerber Collision & Glass Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gerber Collision & Glass Headquarters

  400 W Grand Ave Elmhurst, IL 60126

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  Gerber Collision & Glass

  319 22nd St S Birmingham, AL 35233-2208

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  Gerber Collision & Glass

  5415 S Decatur Blvd Las Vegas, NV 89118-2238

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  Gerber Collision & Glass

  4870 Commerce Dr Trussville, AL 35173-2809

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  Gerber Collision & Glass

  828 Highway 33 Pelham, AL 35124-1823

Review Details

• Review fromNick S.

  Date: 02/12/2023

  1 star
  The Gerber Collision center ******* ** does the worst work I have ever seen and worst management I have have experienced. They cause thousands of dollars in damages to my car sanded all the paint off the front of my car and was not even supposed to touch my front end. They were supposed to fix the paint that peeled off on rear bumper and just sprayed right over what was peeling and scratched and dented the entire car. They wouldnt pay for my rental cause new trunk lid was on back order and gave me a car back in non running condition and I had to pay for a rental out of pocket because I didnt have a car in running condition which caused me to have to buy a brand new truck so I could get to work cause I could not afford to keep paying for a rental. The management at this location needs to all loose their jobs and the workers there do not care cause they are payed on commission. The extent in damages they have done I would estimate at about ***** thousand additional to the money out of pocket I payed to fixed a lot of what they broke and getting a rental car. Do not take your car there if you want a good job. I am trying to get in contact with corporate to pay for what they did cause there is no way I will let anyone there touch my car again.

  Gerber Collision & Glass Headquarters

  Date: 02/15/2023

  We are sorry to hear about your experience and understand the General Manager ************** has reached out to you on 2/13/2023 as well as you stopped at the location yesterday afternoon. Thank you for bringing this to our attention. We sincerely apologize for your experience.

• Review fromWayne W

  Date: 01/23/2023

  1 star
  Absolutely worst customer service service ever experienced. I will never nor would any of my friends and family entertain the idea of taking our vehicles there for any work.

• Review fromGopalan K.

  Date: 01/15/2023

  1 star
  Gerber Collision & Glass, **********, **. On 8/12, 2022, my 2006 Avalon was hit by a deer. Allstate recommended Geber Collision at **********, **. I left the car with them on 9/20 and was told I could pick it up on 10/3. On 10/3, I called them but was told that the car would be ready on 10/7 because they did not get the headlight housing. However, when I called on 10/7, I was told they had the headlight housing on the previous day, and they were unsure whether the work could be completed on 10/7. I told them I was renting the vehicle, thirty days of rental coverage had expired, and I was paying from my pocket. So, on 10/7, around 2:00 pm, I went to Gerber and told them I needed my car. After a few hours, I saw the car in the parking lot. When the outside of the car was inspected, I noticed that the passenger-side fog light bezel was missing. I informed the woman about this, and without inspecting the vehicle, she said, "the car was hit on the left side, and in the picture, there was no passenger side bezel missing." I told her that when the car is hit on the driver's side, the impact would also be felt on the other side, thereby causing the bezel to lose, and when you drive, it might have fallen from the housing. She said she would contact Allstate and would call me. On 10/ 11, when I opened the hood, I noticed a missing rubber strip on the top of the driver's side fender. Gerber was informed immediately. On 10/14, they installed a new rubber strip, and when asked what had happened to the bezel, she told me that they had the bezel; it has to be painted and will be ready on 10/19, and she will call me. They did not call me, and on 10/20, I called and explained the reasons, and she told me someone would get back to me. Nobody called me, and after a week, I bought a bezel and installed it. They are a bunch of incompetent unprofessionals who have no respect for others' time. The work is of inferior quality. I will never talk to them or go to their facility again.

  Gerber Collision & Glass Headquarters

  Date: 01/19/2023

  ************** we are sorry to hear this and sincerely apologize for this frustrating experience. We understand that the market manager ****************** has been trying to get in contact with you to discuss your concerns. If there is a better phone number or email to reach you please let us know we would love to get this resolved.

• Review fromMatt H

  Date: 01/11/2023

  1 star
  To whom it may concern,I took my 2021 Audi RS5 to Gerber for repair. The car was repaired incorrectly. Their right front fender was replaced. The windshield wiper fluid worked correctly before the "repair". No the there is a warning light. When you add fluid it drains directly to the ground. Based on the Gerber representative took it to the Audi dealer in **********, ** to be checked. The windshield wiper tank was not hooked up to anything. This requires a tear down of the front right fender to diagnose and fix.Both rims on the right side of the vehicle were damaged and replaced. The front right tire was missing the lug nut caps. Again incomplete repairs. When the car was brought in for the estimate the front right seat was not functioning, this was highlighted during the estimate and I made a point to say I wanted the seat fixed. The Gerber representative failed to communicate that this was not part of the repair (He did not include it) and would not be addressed. However the Gerber Pontiac did fix the Airbag warning on the front right seat. Fixing one problem with the seat but not the other really does not make any sense to a non-mechanic.I brought the car to Gerber based on a promise that they could get the car repaired correctly and in a timely fashion. The car was promised to be back before 25 Dec 2022. It was returned with poor/incomplete repairs on 30 Dec.The biggest issue was with Gerber failing to communicate that they could not complete the repairs correctly and in a timely manner.I have called the customer service line multiple times only to be transferred to voice mail. Additionally drove the car back to Gerber in Pontiac ** on 3 Jan 2023 and all of my concerns were ignored.There does not appear to be a guarantee of work from Gerber so this amounts to false advertising.

  Gerber Collision & Glass Headquarters

  Date: 01/16/2023

  We are sorry to hear about your experience and understand the Market Manager ************** has reached out to you on 1/12/2023. We sincerely apologize for any frustration, please advise if you need any further assistance. Thank you

• Review fromRyan B

  Date: 12/01/2022

  1 star
  They should not be in business. They "claim" to have called me multiple times which never happened and sent me to collections. The collections office called me and I solved the problem within the hour so no hit to my credit or skin off my back. Never contacted me over a discussion that happened between them and and an insurance company, and tried to blame me for the issues. They tried to "apologize" by insulting me, I would have rather never been called back by their corporate office. I only hope they are not s******* over people and blindsiding those that cant handle a collections call.

  Gerber Collision & Glass Headquarters

  Date: 12/08/2022

  We are disappointed to hear about your concerns and understand that the Upper Manager ************** and the General Manager ****** reached out to discuss your concerns. Thank you for bringing this to our attention, we sincerely apologize for any frustration and inconvenience.

• Review fromCheryl P

  Date: 10/10/2022

  1 star
  Would not recommend this place not reliable in their stated time frame calls are avoided and no communication at all I will use my huge platform to discourage as many as I can Im told theee weeks its now 6 if I had the means to shut them down I would the public does not need to be faced with such I am disabled and need my vehicle