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          Find a Location

          Gerber Collision & Glass has 182 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileGerber Collision & Glass

            Auto Body Repair and Painting
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            400 W Grand Ave

            Elmhurst, IL 60126

            Visit Website
            (847) 679-0510

            Customer Reviews

            1.35/5

            Average of 54 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            160 complaints closed in last 3 years

            50 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 85

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Gerber Collision & Glass has 182 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              400 W Grand Ave, Elmhurst, IL 60126
              BBB File Opened:
              3/7/1990
              Years in Business:
              85
              Business Started:
              7/1/1938
              Business Started Locally:
              7/1/1938
              Alternate Business Name
              • Cars Collision Center, LLC
              • Gerber Collision & Glass, LLC
              • The Gerber Group, Inc
              Business Management
              • Mr. Timothy J. O'day, Chief Operating Officer
              • Mr. Frank Alessia, Controller
              • Ms. Jessica De la Garza, Customer Care Manager
              Contact Information

              Principal

              • Mr. Timothy J. O'day, Chief Operating Officer
              • Ms. Jessica De la Garza, Customer Care Manager

              Customer Contact

              • Ms. Jessica De la Garza, Customer Care Manager
              Additional Contact Information

              Fax Numbers

              • (847) 679-0690
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Choosing a mechanic for auto repair and service

              Customer Complaints

              160 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/02/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              Last June I picked up my Challenger after being repaired by Gerber Collision. The very day I was to pick it up I got in my car backed it out of the parking spot and realized my car was not right, the dash lights are not working and the exhaust vent (air) was not opening and closing correctly. I told ******** I wasnt going to take car if it wasnt fixed correctly. She promised since my car was drivable it would be ***********. We are now a few months before I have no hope of my being fixed correctly because both my insurance co (Liberty Mutual) and GerberCollision just want to avoid and make excuse's until time has ran out. I have been patient thinking I was doing the right thing, but nobody want to do their job correctly and are quite offended if you insist. Please help, thank you **********************.
              Read More
              Read 159 More Complaints

              Customer Reviews

              54 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Alpha D

              04/22/2024

              The employees of this Gerber on ********************* are incompetents. liars and thieves . I am very disappointed. I took my Acura MDX there after I was victim of hit and run, to be fix on behalf of ALLSTATE insurance, but *********************** and company was unable to do right thing by repairing my car . I think before doing anything on customer car you should explain to the customer what to expect after the job is done, they never say nothing to me even when I call to inquire some information I am cut short. I believe To received the ******** TRAITMENT by not giving me the proper attention and explanation how the whole process will be and what to expect. I will hardly appreciate if I can get an independent expert to take look at my car and eventually take care of my car the way it should be .Alpha ****** Thank you

              Gerber Collision & Glass Response

              04/24/2024

              We are disappointed to hear about your concerns and understand the upper manager ************ reached out yesterday 4/23 via phone leaving a message as well as sending an email in hopes of speaking with you regarding your concerns. Please advise if you need any further assistance, we apologize for any inconvenience.
              Read 53 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

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