Reviews

This profile includes reviews for Gerber Collision & Glass Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gerber Collision & Glass Headquarters has 237 locations, listed below.

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  Gerber Collision & Glass Headquarters

  400 W Grand Ave Elmhurst, IL 60126

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  Gerber Collision & Glass

  319 22nd St S Birmingham, AL 35233-2208

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  Gerber Collision & Glass

  5415 S Decatur Blvd Las Vegas, NV 89118-2238

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  Gerber Collision & Glass

  4870 Commerce Dr Trussville, AL 35173-2809

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  Gerber Collision & Glass

  828 Highway 33 Pelham, AL 35124-1823

Review Details

• Review fromVonda G

  Date: 09/17/2025

  1 star
  My car has been to Gerber collision at least six or seven times in almost 2 years for the same repair and as this date it is still not fixed. I have contacted the **** group who own Gerber and they never respond. They just pass it on to the local company that started the mess to begin with and if it goes in for a repair it comes out with something else wrong I have made four attempts to the corporate office and no one from there has responded even with photos of the condition of my car with mold being in my car, which has caused me to be sick. My car went in with a roof that needed to be repaired and I've had leaking moonroof leaking trunk and now a piece of a side panelthat is not placed on correctly.

  Gerber Collision & Glass Headquarters

  Date: 09/22/2025

  We are disappointed to hear of your concerns and understand **** *. from the ********, IN location has reached out to you. We understand you have an appointment on 9/24/2025 at 4pm to meet upper manager ** to discuss your concerns. Please advise if you need any further assistance, we sincerely apologize for any inconvenience. Thank you

• Review fromBrian H

  Date: 08/15/2025

  1 star
  They sure dont back there work with there lifetime warranty. Been to two different shops and want the hood repaired there the ones that did the work and the paint cracked. I would not recommend any gerber collision.

  Gerber Collision & Glass Headquarters

  Date: 08/26/2025

  Gerber Collision and Glass' Market Manager ******* *. has since been in contact with the complainant regarding their concerns. The vehicle has been sold and bought by another party and the complainant no longer requires additional assistance from the shop.

• Review fromLisa P

  Date: 07/29/2025

  5 stars
  Quick and helpful. They really helped us out. My daughter had a minor repair that they worked in and took care of. They were also plain old pleasant which seems harder and harder to find.

  Gerber Collision & Glass Headquarters

  Date: 07/30/2025

  ****,We are so pleased to hear how great your experience was and that you are satisfied with the overall service. We sincerely appreciate the positive feedback and hope you have a wonderful day!

• Review fromCraig B

  Date: 06/17/2025

  1 star
  AVOID THIS SHOP AT ALL COSTS!!! This has been an absolute c*** show! I would have given them a zero star if possible. No follow up. Nothing but the run around from day one. We are 7 weeks later and I still do not even know what the STATUS is of my vehicle. They promised updates on Tuesdays and Thursdays. That has not happened one single time. The only time we get an update is when I show up to the shop in person and even then, they are updates like "we've ordered the parts" or "we are waiting on a special part" ... Haven't seen any pictures of updates. Haven't seen the vehicle since we dropped it off. After showing up they promise the completion of the vehicle "early next week." Well, I've now heard this for the past 4 weeks. Gerber Collision & Glass needs to be shut down.

  Gerber Collision & Glass Headquarters

  Date: 06/20/2025

  *****,We are sorry to hear this and sincerely apologize for this frustrating experience. We understand that the general manager **** *. has been in contact with you to discuss your concerns. If we can assist you any further please feel free to give us a call.

• Review fromDeanna O

  Date: 04/11/2025

  1 star
  ****, very unprofessional I possess extensive experience in the automotive repair process, including my tenure at Gerber. The repairs performed on my vehicle lacked both pre- and post-repair quality control checks, resulting in significantly more damage than originally present. The substandard workmanship included paint imperfections (e.g., dirt nibs, orange peel, runs), damage to aftermarket wheels, and missing emblems. Furthermore, the referral to a third-party vendor for radio repair resulted in an unacceptable and inflated quote of $1800. Incomplete interior installation persists, despite repeated attempts to rectify the issues over the past year. The overwhelming negative customer feedback, as evidenced by numerous one-star reviews, raises serious concerns regarding the collision center's competence. Finally, the management's uncooperative and discourteous response to complaints is unacceptable.

  Gerber Collision & Glass Headquarters

  Date: 04/16/2025

  We are disappointed to hear of your experience with **** and understand the Regional Manager, **** is working closely to rectify your concerns. Please advise if you need any further assistance, we sincerely apologize for any inconvenience. Thank you

• Review fromROBERT E.

  Date: 04/04/2025

  1 star
  Terrible company! They do decent body work, albeit slowly, but then they hold your car for 7-10 additional days waiting on a final (3rd party) technician). They have an ********** Rental agency next door, and this all done so that customers needing to rent a car pays for WAAYY many more days than they should.

• Review fromGilberto R

  Date: 03/26/2025

  1 star
  Would not recommend this place for vehicle repairs. If you already have business to get your vehicle repaired here, I suggest you hire an inspector to check your car before its return to you.

• Review fromSamson A

  Date: 03/17/2025

  1 star
  I called the number off of my insurance's information. At the time my car was still drivable and they set an appointment for me the next day, come the next day and I get a phone call from my local shop saying that they double booked me and I would need to schedule 2 weeks out. Today, when I went to take my car, it wouldn't start. So I called the shop and they informed me (just now) that they have no space for tow in's. If Gerber hadn't doubled booked me I would've been able to go to a different shop sooner. They completely wasted my time and I have to scramble to find another shop that might take my car. My biggest complaint is the double scheduling, I don't know if it's the Gerber headquarters fault or my local shops fault (the local shop informed me that I reached a call center that didn't have access to their personal schedule) but it should be addressed to avoid other experiences like this one.

  Gerber Collision & Glass Headquarters

  Date: 03/27/2025

  We are disappointed to hear about your experience and understand the Upper Manager ****** *. has reached out via email in hopes of discussing your concerns. Please advise if you need any further assistance, we sincerely apologize for your experience. Thank you

• Review fromDamone S

  Date: 03/05/2025

  1 star
  I towed my vehicle here after being in an accident on the 28th they took my vehicle and and declared it a total loss due to not having the parts in the inventory or the parts no longer sale they intentionally cut my exhaust system because I am a mechanic and I know obviously the services could not get done because the insurance was taking their time and have my vehicle for about 4 weeks and nothing was being done my vehicle was just sitting here when I went to pick my vehicle up and told them that I did not want the services they said I had to pay a tow fee I paid the tow fee and as I am driving up the road my whole muffler falls off I attempt to climb under the car and put the muffler back up and it burned my hand my muffler was just fine before they touched it I was sideswiped in an accident the mufflers was fine when I went to pick it up everything fell off in the middle of ******** this is not their first time with this type of stuff there's all type of ****** reviews of them doing this to people it needs to stop I will be calling news for a call for action

  Gerber Collision & Glass Headquarters

  Date: 03/10/2025

  We are disappointed to hear about your concerns and understand ****** *. the General Manager reached out to you on 3/6 in the morning. Please advise if you need any further assistance, we sincerely apologize for any inconvenience.

• Review fromAndrew R.

  Date: 01/30/2025

  1 star
  We took our car to the Gerber location at ***************************** for repair after a collision. Gerber told us that ****************** had waived the $1,000 deductible. Both the original estimate and final bill we received from Gerber show $0.00 deductible. Now a month later, Gerber is demanding payment. Of course, we will pay it, but are extremely unhappy. Gerber and Hartford unapologetically point fingers at each other, saying it was "an unfortunate miscommunication". We also found recently that the headlights on our car are seriously misaligned and will have Gerber fix them. We'll look elsewhere next time we need a body shop.

  Gerber Collision & Glass Headquarters

  Date: 02/07/2025

  We are disappointed to hear about your experience and understand the location has reached out to you regarding your deductible and the location also re-aimed your headlamps. Thank you for bringing this to our attention, we apologize for any inconvenience and frustration this may have caused you.