Complaints

This profile includes complaints for Superior Ambulance Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Superior Ambulance Service

  395 W Lake St Elmhurst, IL 60126-1508

• 

  Superior Ambulance Service

  P.O Box 1407 Elmhurst, IL 60126-8407

• 

  Superior Air-Ground Ambulance Service, Inc.

  2611 Garfield Ave Highland, IN 46322-1609

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As most of these other complaints state, this is amount excessive billing. I was billed for ground ambulance service for my son after a traumatic brain injury in a car accident, to transport him from one hospital to another (23 miles). The total bill was $9740. My insurance (UMR) determined the allowable amount to be $3648.11, and they paid all but $33.73 which was my balance of the deductible amount. Superior then charged me for the balance of $6125.62. UMR then had a third-party company try to negotiate a revised amount with Superior, but they would not come down at all. I then had to file an appeal with UMR, which was denied since they followed their protocol.Since I am still being billed by Superior, I am filing this complaint for excessive charges. As these other BBB complaints and recent TV news stories have reported, this is a common issue with Superior. I'm not able to pay over $6000, and it clearly can't cost them 3 times the allowable amount that the insurance company came up with based on national averages and local adjustments.

  Business Response

  Date: 02/13/2024

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of *******, **** (Superior)reviewed the matter in question.
  
  Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to UMR, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.
  
  As a reminder, this service was ordered by a physician,and should be reimbursed as such by the insurance plan. Superior is willing to appeal to your insurance company on your behalf. Please complete the attached paperwork and return in order for us to do so.
  
  If there are any questions, please contact our Customer ********************** department at ************.
  
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, ****
  ***********************
  ********, ** 60126
  **********************************************************

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21282308
  
  I am rejecting this response because:

  I have already appealed to my insurance, and it was denied.  They had a third party (Change Healthcare) that contacted Superior to negotiate this bill in September 2023, and nothing was accomplished.  From what I've read in other BBB complaints and a recent news story by WTHR 13News out of ************, Superior is charging excessive amounts for their services, which are not covered by insurance.  They are Out Of Network providers for most insurance companies, which makes it difficult to come to a reasonable agreement.  As a patient, we shouldn't be held hostage by both sides in this case.  Something should be worked out between Provider and Insurance without the customer having to spend inordinate amounts of time trying to resolve the issue.  There's a major discrepancy in ambulance charges if the Provider is asking for $9740, while the insurance says that it should cost $3614.38.  Unfortunately, the patient is caught in the middle of this mess, and left with the bill, which is almost double what insurance already paid the Provider.  I would like to have the Provider and Insurance work this out, so that I am left with minimal (or zero) payment responsibility.

  Sincerely,
  
  ***********************

  Business Response

  Date: 02/13/2024

  Superior can assist by appealing directly with your insurance on your behalf. Please complete the forms that were sent in the oritginal response. 

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21282308
  
  I am rejecting this response because:

  Having you file an appeal for me doesn't mean that anything will be resolved, yet it will close this case out.  This is not what ************** to have the issue resolved to my satisfaction before I'm closing this complaint.  You are welcome to contact UMR directly to renegotiate this claim, but an appeal by me has already been done and was denied.  I am stuck in the middle, and do not want to be involved. Your attached "letter" states that you tried to negotiate in good faith with UMR, but if you were willing to lower your charges with them, why wasn't the bill to me lowered to reflect what you were offering them?  I'm the one getting stuck with the excessive bill because you and UMR can't come to any middle ground.   Please let me know if an agreeable solution can be achieved. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Second Notice Due Date 2/22/24 Account #********* I was transferred from one hospital to another one which is only about 15 minutes away.Date of occurrence 12/6/23 I received a bill in the amount of $7,348.98 due for this service.I would have had my parents drive me if I knew the hospital I was at was going to make me utilize this service.This is an unrealistic and overpriced charge for the service received.I have read the business Superior Ambulance does this on a regular basis and am afraid they will affect my excellent credit score for this bill.I am willing to pay something for the service, but a realistic price.Please help negotiate on my behalf.

  Business Response

  Date: 02/05/2024

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ****, **** (Superior)reviewed the matter in question.
  
  Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to Aetna, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.
  
  As a reminder, this service was ordered by a physician,and should be reimbursed as such by the insurance plan. Superior is willing to appeal to your insurance company on your behalf. Please complete the attached paperwork and return in order for us to do so.
  
  If there are any questions, please contact our Customer ********************** department at ************.
  
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, ****
  ***********************
  ********, ** 60126
  **********************************************************

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21238151
  
  I am rejecting this response because:  As a reminder, this service was ordered by a physician, and should be reimbursed as such by the insurance plan. I can't help that ***** is not negotiating with Superior in an effort to close this open bill for an outrageous amount of money. If they are out of network, the hospital should have given me the option to transfer myself or provided an in-network service. I will fill out the paperwork requested by Superior and mail it to them physically.

  It is unbelievable how a 15 minute ride to another hospital can cost $7,348.98.

  I will await the final decision of Superior trying to propose an amount of payment in full to Aetna as a final offer.

  Sincerely,
  
  *************************

  Business Response

  Date: 02/05/2024

  Superior will await the completed appeal paperwork as mentioned. 

  Thank you,

  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, Inc.
  ***********************
  ********, ** 60126
  **********************************************************

• Initial Complaint

  Date:01/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband was in the *** he needed to be transported to a facility that could give the care he needed, this was late at night and we had NO choice who gave the emergency ground transportation. a 39 mile trip cost $9560.00 That is an extremely outrages amount. The insurance company paid $1963.47 leaving a balance of $7596.53. This is extreme balance billing.

  Business Response

  Date: 02/01/2024

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********, **** (Superior)reviewed the matter in question.
  
  Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to ********** Blue Shield, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.
  
  As a reminder, this service was ordered by a physician,and should be reimbursed as such by the insurance plan. Superior is willing to appeal to your insurance company on your behalf. Please complete the attached paperwork and return in order for us to do so.
  
  If there are any questions, please contact our Customer ********************** department at ************.
  
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, ****
  ***********************
  ********, ** 60126
  **********************************************************

  Customer Answer

  Date: 02/01/2024

   
  Complaint: 21229416
  
  I am rejecting this response because: While I am willing to let Superior Ambulance try to appeal this charge, I was asked to fill out the form and continue from there. There were no fillable forms attached
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/02/2024

  Please see attached forms. 

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 21229416
  
  I am rejecting this response because:   I am "not rejecting your response." I simply cannot add the completed document that were requested. I have done so here and with afollow up e-mail to the BBB. I will take your help with an appeal. The company that my husband worked for already tried to appeal and the insurance company's response is included.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I hope you all can help with this issue with Superior Ambulance. I am aware that there have been numerous complaints and news stories against this company for over charging and trying to scam patients with insane ambulance ride bills. I have two (2) insurance companies that covered the majority of the $5885.00 ambulance bill that I was charged for transporting my son. My insurance company stated the most I was liable for was, $225.00. Superior insisted I pay them $652.78 or they were sending me to collections. On 02/06/2023, my 4 YOA son was taken to ******************* Emergency Room (********, **) for Pneumonia and being septic. ********** could not handle his medical care and they called Superior Ambulance to transport my son to ************************* (**********, **) for further medical care. I was not allowed to transport my son.Superior Ambulance billed my primary insurance company (BCBS PPO - Husband's plan - *********) and my secondary insurance company (BCBS ** PPO - My plan - ZPK848938222) ) $5885.00. After my insurance companies paid the bill, I was told I only owed $225.00. I called Superior Ambulance and they would not adjust the bill or provide assistance. I received my first Superior Ambulance bill in November 2023 and in January **** Superior Ambulance threatened to send me to collections, if I did not immediately pay the full balance. Superior would not resubmit the bills to my insurance company and they would not honor the amount that my insurance company says that I owe. I have spoken to my insurance company and they advised Superior Ambulance is overcharging me and using the threat of collections to get their money.Can you please assist with this matter? I have included the ambulance bill and both of my insurance company payments (EOB).Thank you,*******************

  Business Response

  Date: 01/29/2024

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********, **** (Superior)reviewed the matter in question.
  
  Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to ********** Blue Shield, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.
  
  As a reminder, this service was ordered by a physician,and should be reimbursed as such by the insurance plan. Superior is willing to appeal to your insurance company on your behalf. Please complete the attached paperwork and return in order for us to do so.
  
  If there are any questions, please contact our Customer ********************** department at ************.
  
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, ****
  ***********************
  ********, ** 60126
  **********************************************************

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a nurse in a critical care unit. I had a patient who needed transport to a rehab facility. He was to be picked up at 2:00 pm for transport. Then it was 4:45 and then at 5:00 I received notice that it would be in 45 mins. My patient was 90 years old and waited patiently, although very nervous about rehab. He had all of his faculties, a very sweet and kind gentleman. He sat there for four hours. This is not ok. This happens frequently with our Superior transports. ENOUGH!!!

  Business Response

  Date: 01/29/2024

  Good Afternoon,

  If you could please provide the patient's name and facility you are employed at so we are able to look further into this situation.

  Thank you,

  *************************

  Manager of Revenue Cycle

  Superior Ambulance Service

  **********************

  ********, ** 60126

• Initial Complaint

  Date:01/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was seen at a hospital in ******* **. related to a mental health issue. The mental health facility would not allow me to transport. The transport had to be by ambulance. Superior Ambulance responded transporting my daughter approximately 26 miles. ** medical services were needed for the transport, it was merely a transport of person. I was billed for BLS emergency at $1,900.00 and 26 miles at $39.00 per mile for $1,014.00. Total of $2,914.00. I contacted my insurance company receiving a check for $871.74 which was sent to Superior Ambulance. I now have a collections notice for $2,042.26. The $871.74 is noted as paid on the collections bill.There has been a investigative report from Channel 4 ******* related to over billing by Superior Ambulance with other victims of this practice. There was an agreement between my insurance provider and Superior Ambulance that apparently expired or something and now Superior Ambulance is overbilling for services.At $3.79 for diesel fuel it would have been $98.54 or $2.79 for gasoline it would be $72.54 even rounding both up would be $100.00 or $73.00 for a transport only. Superior Ambulance is OVER BILLING the consumer.

  Business Response

  Date: 01/29/2024

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********, **** (Superior)reviewed the matter in question.
  
  Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to ********** Blue Shield of Michigan, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.
  
  As a reminder, this service was ordered by a physician,and should be reimbursed as such by the insurance plan. Superior is willing to appeal to your insurance company on your behalf. Please complete the attached paperwork and return in order for us to do so.
  
  If there are any questions, please contact our Customer ********************** department at ************.
  
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, ****
  ***********************
  ********, ** 60126
  **********************************************************

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21211980
  
  I am rejecting this response because:
  

  I had no choice regarding which ambulatory service (which I believe was not needed) choice in this matter. It has been proven by the local media that the prices charged are EXTREMELY EXORBITANT. Especially for nothing more than a taxi service. Due to the fact that what agreement that had been previously established with my medical insurance provider either expired or as a result of a falling out between companies. I the consumer am hit with nothing more than ************** 
  

  I see that this will have to be brought to the attention of the local media again. What choice do we as consumers have. This is poor business nothing less.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/31/2024

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********, **** (Superior)reviewed the matter in question.
  
  At this time, Superior is able to assist with an appeal on the patients behalf to BCBSM with the documentation that was sent in the previous reply. Please complete the attached paperwork and return in order for us to do so.
  
  If there are any questions, please contact our Customer ********************** department at ************.
  
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, ****
  ***********************
  ********, ** 60126
  **********************************************************

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Relating to the **** out-of-network Emergency Care Act. I ******************* (patient) paid on 12/05/2023 $2300.00 to Superior Ambulance.My healthcare provider Medical Mutual paid Supervisor Ambulance $3,739.95 on March 20,2023 . The patient portion should have been $460.00. They say the out of network emergency care act only applies to air- ambulance not ground ambulance. **** guidelines on out-of- pocket Emergency Car Act does apply to air and ground ambulance. I am looking for a refund of $1840.00 *********** is Superior Air-Ground Ambulance ********************************************************************** *************

  Business Response

  Date: 01/18/2024

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ****, **** (Superior)reviewed the matter in question.
  This transport does not fall under the act referenced in the complaint. Superior is able to assist with an appeal to the patients insurance and corresponding forms have been sent to the patient via email on 1/18/24. Once the forms are filled out and received back, Superior can submit an appeal to Medical Mutual of Ohio on the patients behalf.
  If there are any questions, please contact our Customer ********************** department at ************.
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, ****
  ***********************
  ********, ** 60126
  **********************************************************

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being billed a year after the event, and *** accepting negotiations with my insurance company.

  Business Response

  Date: 12/21/2023

  Good Morning,

  Please provide the account number this is in reference to.

  Thank you,

  *************************

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21037829
  
  I am rejecting this response because:
  Account numbers,
  *********
  22-291277
  22-487374
  22-241916
  
  *************************
  Re: *******************************
  

  Business Response

  Date: 12/21/2023

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of *********, **** (Superior)reviewed the matter in question.
  
  Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill
  for the transportation services to UMR, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.
  
  As a reminder, this service was ordered by a physician,and should be reimbursed as such by the insurance plan. We are encouraging the patient to contact the insurance company to appeal the unpaid amount. Please advise our customer ********************** department of the action that is taken with the insurance, so that we can allow time for an additional payment. In the event that no additional payment is made, our customer ********************** department is able to work with the patient to establish a payment plan.
  
  If there are any questions, please contact our Customer ********************** department at ************.
  
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, ****
  ***********************
  ********, ** 60126
  **********************************************************

• Initial Complaint

  Date:12/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For account ******** ************ sent the bill to the wrong address. I attempted to pay online, but it wont let me without a special code that can only be found on the bill I never received. I would like a copy of my bill so I can submit it to my insurance company. ************ makes it next to impossible to pay it without a special code. I would like a copy of m y original bill and an explanation of charges please.

  Business Response

  Date: 12/18/2023

  Good Afternoon,

  Attached is a copy of your invoice as requested. If you happen to have any additional questions, please feel free to reach out.

  Thank you,

  *************************

  Manager of Revenue Cycle

  Superior Ambulance Service

  **********************

  ********, ** 60126

  ************

• Initial Complaint

  Date:12/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing to file a complaint against Superior Ambulance. On October 25,2023 I had to be transfer from ************************** in ******* ** to Franciscan Health (*************) for a surgery. This is only 18 miles and the bill is $8,140.00. The ***************** called Superior and NOBODY told us this is out of network with our insurance company. Our company did pay the going rate of $845.96 and now they want to bill us the balance of $7,294.04. I have tried calling several times telling them this rate is crazy and they need to review it. After 3 phone calls still nothing. They are claiming it was a Tier 2 transfer and because he had an IV they charge more. They did nothing to me on the drive. I could get in and out of the bed by myself. This charge is an obscene amount of money for 18 mile trip.

  Business Response

  Date: 12/15/2023

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of *******, **** (Superior)reviewed the matter in question.
  
  Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to ******************** patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.
  
  As a reminder, this service was ordered by a physician,and should be reimbursed as such by the insurance plan. Superior is willing to appeal to your insurance company on your behalf. Please complete the attached paperwork and return in order for us to do so.
  
  If there are any questions, please contact our Customer ********************** department at ************.
  
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, ****
  ***********************
  ********, ** 60126
  **********************************************************

  Customer Answer

  Date: 12/15/2023

   
  Complaint: 21008805
  
  I am rejecting this response because: Anthem paid the going rate for the service that was provided.   They paid as in network to help us out.   The balance of $7294.04 is an obscene amount of money.  I'm willing to pay some at a reasonable rate but $7294.04 for only 18 miles.  They did NOTHING but sit that ride to the hospital. I walked on and off the ****** and had the IV already in and it was not hooked up to anything.  You need to review the fees and get back to a more reasonable amount.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/18/2023

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of *******, **** (Superior)reviewed the matter in question.
  
  Superior is willing to appeal to your insurance company on your behalf. Please complete the attached paperwork and return in order for us to do so.
  
  If there are any questions, please contact our Customer ********************** department at ************.
  
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, ****
  ***********************
  ********, ** 60126
  **********************************************************

  Customer Answer

  Date: 12/18/2023

   
  Complaint: 21008805
  
  I am rejecting this response because:I am rejecting this response because: Anthem paid the going rate for the service that was provided.   They paid as in network to help us out.   The balance of $7294.04 is an obscene amount of money.  I'm willing to pay some at a reasonable rate but $7294.04 for only 18 miles.  They did NOTHING but sit that ride to the hospital. I walked on and off the ****** and had the IV already in and it was not hooked up to anything.  You need to review the fees and get back to a more reasonable amount.
  
  
  
  Sincerely,
  
  ***********************