Business Profile

Ambulance Services

Superior Ambulance Service

Headquarters

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This business has 2 alerts

Pattern of Complaints

Complaints

This profile includes complaints for Superior Ambulance Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

159 total complaints in the last 3 years.
38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/14/2023 taken to rehab place. received bill 7/14/2023. said it was over due, first one i have received. i have ******** and ********** blue shield. was told they only ****************. i do not have the money to pay this. no one asked me if i had medigap. why can they not bill ******** and ********** blue shield. said they could not write it off and it would be turned over to collections. what do i do now ?
Business Response
Date: 07/18/2023
We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********, **** (Superior)reviewed the matter in question.
Superior transported via Medicar which is only covered by ********* The balance of $50 is patient responsibility. The billing cycle is 60 days and the patient is able to make payments within this timeframe to cover the full balance of $50.
If there are any questions, please contact our Customer ********************** department at ************.
Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, ****
395 *********.
********, ** 60126
**********************************************************
Initial Complaint
Date:07/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Occurred on 5/18/2023 In an emergency situation I was transported from one facility to another by Superior Ambulance Service. I was at an in-network facility going to an in-network facility. Superior Ambulance was out-of-network.I received a bill for $3584.00.My insurance company states that I owe them ******, this reduction is due to the **** House Bill 388. The bill protects patients from receiving surprise medical bills for emergency care including ambulance service.I contacted Superior Ambulance Service to discuss this and their response was "that I owe them the whole amount."I am attaching the bill as well as the *** from my insurance company.Any and all help is greatly appreciated.
Business Response
Date: 07/10/2023
We are responding to the complaint filed. We take all complaints seriously and investigate all facts
involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ****, **** (Superior) reviewed the matter in question.

Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to Anthem ****, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.

At this time, Superior has submitted a courtesy appeal to Anthem so please disregard any invoice received up until this time. Once an updated invoice is received, you can contact our Customer ********************** department with any additional questions.

If there are any questions at this time, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, ****
***********************
********, ** 60126
**********************************************************
Customer Answer
Date: 07/10/2023

Complaint: 20293309

I am rejecting this response because: Anthem will not pay. I am willing to pay what Anthem says that I owe, which is $468.33. This amount is based on the "No Surprise Act" and the addition of "**** Bill 388" which is an addition/extension to the "No Surprise Act" which covers ground transportation. It as if you are ignoring the law and what is written for ****. As I said, I am willing to pay $468.33. I do not want to get an attorney involved, though that looks like the direction we are going. Please review **************, for it is very specific.

Sincerely,

***********************
Business Response
Date: 07/11/2023
We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ****, **** (Superior) reviewed the matter in question.

Ground ambulance transportation is excluded from the No Suprises Act in ****.

We are again advising the patient to disregard any invoice received as at this time, Superior has submitted a courtesy appeal to Anthem. Once an updated invoice is received, you can contact our Customer ********************** department with any additional questions.

If there are any questions at this time, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, ****
***********************
********, ** 60126
**********************************************************
Initial Complaint
Date:07/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My father fell in a parking lot and superior ambulance showed up (we did not request them). The ambulance workers suggested my father was fine and did not need transport. They did not even take any vitals. As it turned out my father broken 3 vertebrae in his back. Superior ambulance is now charging my father for transportation (which was coded to the insurance company as air transport) and other costs. We have given the bills to the insurance company for payment but superior continues to threaten my mother with collections because their bill for services never rendered nor asked for have not paid. My father passed away the week after he fell in the parking lot. My mother is still grieving and does not need to be threatened by superior ambulance.We have requested information from superior ambulance showing the treatment issued (my mother was there the whole time the ambulance was there) and they have indicated we must pay a fee to get any records. Superior ambulance has agreements with insurance companies and needs to uphold those agreements and work with insurance companies. Superior ambulance is billing my family for services never rendered nor asked for.
Business Response
Date: 07/05/2023
Hello,
Please provide the account number that appears on the invoice. If unavailable, please provide your father's name, date of birth, and date of transport.
Thank you,
*************************
Initial Complaint
Date:06/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The hospital arranged the ambulance transfer for imaging. The patient, *******************, was fully insured and his deductible was met. The ambulance company is seeking astronomical level payments from me after having collected from the insurance company. A copy of the bill and the insurance card are attached.
Business Response
Date: 06/30/2023
We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********, **** (Superior) reviewed the matter in question.

Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to ********** Blue Shield,the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.

As a reminder, this service was ordered by a physician, and should be reimbursed as such by the insurance plan. We are encouraging the patient to contact the insurance company to appeal the unpaid amount. Please advise our customer ********************** department of the action that is taken with the insurance, so that we can allow time for an additional payment. In the event that no additional payment is made, our customer ********************** department is able to work with the patient to establish a payment plan.

If there are any questions, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, ****
***********************
********,** 60126
**********************************************************
Initial Complaint
Date:06/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The ambulance was called by a bystander after the fall of my husband. The EMT's did not take vitals, and said to avoid a big bill just take him to an urgent aid, he seems stable enough. We took my husband to the hospital and he had a broken back, and subsequentially he passed away a week later. I am being charged $900 for services not rendered, and threatened to be sued if payment is not made. I should not be charged anything.
Business Response
Date: 06/30/2023
We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of *******, **** (Superior)reviewed the matter in question.
Superior was dispatched via 911 to the scene and due to this, there is a response charge. Insurance was billed and denied the claim. We are encouraging contact with the insurance company to appeal the unpaid amount. Please advise our customer ********************** department of the action that is taken with the insurance, so that we can allow time for an additional payment. In the event that no additional payment is made, our customer ********************** department is able to work with the patient to establish a payment plan.

If there are any questions, please contact our Customer ********************** department at ************.
Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, ****
***********************
********, ** 60126
**********************************************************
Initial Complaint
Date:06/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was forced to get examined in the ambulance when i refused my ex called the police after he kicked my car door I refused medical attention i did not get transported to the hospital yet they are still charging me $902 for a service I never requested and I was forced against My will
Business Response
Date: 06/28/2023
We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of *******, **** (Superior)reviewed the matter in question.
Superior was dispatched via 911 to the scene and due to this, there is a response charge. Superior can bill your insurance as a courtesy. Please contact our Customer ********************** department to provide your insurance information for us to bill. If you would not like to provide your insurance information, we are able to set up a payment arrangement as well.
If there are any questions, please contact our Customer ********************** department at ************.
Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, ****
***********************
********, ** 60126
**********************************************************
Initial Complaint
Date:06/27/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction:10/10/2022 I was transported for a distance of three miles, from St.Mary's to UWHealth Hospital (non-emergency, Level 1). At the time I had no concept of in- vs. out-of-network ambulance services, since I simply never needed this type of service. As it was billed out-of-network, I feel the cost to be exorbitant. According to my insurance, ground service ambulance companies can charge anything they want to. After my insurance covered $489.88 of the cost, I am stuck with a bill of $2,187.12. In other words the total bill is $2.677.00. When looking at average ambulance costs of in the $1,000 - $1,200 range, I'm wondering how we got to this disproportionate number. I have called the customer ********************** number, but simply get stuck in a waiting loop. The call-back agent never returns calls either.
Business Response
Date: 06/28/2023
We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of *********, **** (Superior)reviewed the matter in question.

Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to WPS Health Insurance the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.

As a reminder, this service was ordered by a physician,and should be reimbursed as such by the insurance plan. We are encouraging the patient to contact the insurance company to appeal the unpaid amount. Please advise our customer ********************** department of the action that is taken with the insurance, so that we can allow time for an additional payment. In the event that no additional payment is made, our customer ********************** department is able to work with the patient to establish a payment plan.

If there are any questions, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, ****
***********************
********, ** 60126
**********************************************************
Customer Answer
Date: 06/29/2023

Complaint: 20238093

I am rejecting this response because:
1. I have already verified that the insurance company will not pay since it is out-of-network, a fact ignored by Superior.
2. Superior has not addressed the exorbitant cost of services rendered on 10/10/22. Superior could provide an itemization to explain the cost.
3. Setting up a payment plan does not address the issue of incurring cost.

Sincerely,

***************************************
Business Response
Date: 06/29/2023
We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of *********, **** (Superior)reviewed the matter in question.

An itemized statement is attached to this response.

Superior is again encouraging the patient to contact the insurance company to appeal directly with the insurance company. Please advise our customer ********************** department of the action that is taken with the insurance,so that we can allow time for an additional payment. Our Customer ********************** department is also able to assist with the balance in regards to a payment plan or settlement.

If there are any questions, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, ****
***********************
********, ** 60126
**********************************************************
Customer Answer
Date: 06/29/2023

Complaint: 20238093

I am rejecting this response because:
1.) Superior has not itemized the the $2,100.00 cost - the attachment today is simply a reprint of the original bill. It doesn't resolve the issue of exorbitant fees, and it doesn't explain it away. Please provide an itemized statement regarding the $2,100.00 charged on 10/10/22.
2.) Superior does not seem to understand that the insurance company is not going to pay this bill since services rendered were out-of-network. I have communicated at length with the insurance regarding this. ************************* of Superior suggests the following:"... the service was ordered by a physician, and should be reimbursed as such by the insurance plan." Actually, from the consumer end it functions according to very specific plans within the insurance framework. There is no provision for out-of-network services ordered by a physician, which then would be automatically be reimbursed by the insurance plan - it depends on the type of insurance plan signed up for. I did not sign up for out-of-network services.

Sincerely,

***************************************
Initial Complaint
Date:05/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a ambulance bill from 10/23/2022 the amount of $1300 I called and talked to the superior ambulance service, and agreed to make payments until the amount is paid off Jan 9 $500 Feb.10. $400 Mar 13 $200 Apr 13. $100 Apr 24 $200 Superior ambulance service sending out statements that were incorrect and weeks behind resulting in an overpayment of $100 on my account and I wasnt getting credit for what I paid. I called customer ********************** twice and they agreed that I did overpay the amount of $100. Its in a month since my last payment I have yet to receive an updated statement or my refund of $100.
Business Response
Date: 05/23/2023
We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********, **** (Superior)reviewed the matter in question.
Your refund of $100 has been submitted to the original card. Please allow 3-5 business days to receive the funds.
If there are any questions, please contact our Customer ********************** department at ************.
Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, ****
***********************
********, ** 60126
**********************************************************
Initial Complaint
Date:05/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2-27-23 My wife needed Transportation From a ****************** *************************** ********* **) to a Health care Facility (******, ********* **) 7 miles. ****** was needed for transportation. Select Hospital chose Superior Ambulance Service for the transportation. I was not given a choice. Select Hospital was aware my Health care Provider was BCBS of Michigan. Superior Ambulance, I find out now, does not participate with BCBS as a provider. I am now being billed $2000 for that transfer. My assumption was transportation would be covered by my insurance. If I would have know this was incorrect, I would have arranged transportation myself. Not sure who to file a grievance against, Select for their choice of Ambulance Service, or the Ambulance Service for not making me aware that this transportation was not coved by my insurance.
Business Response
Date: 05/23/2023
Please provide the patient's name or account number that appears on the invoice.
Customer Answer
Date: 05/25/2023

Complaint: 20074786

I am adding additional requested information
patient: *********************************
account# ********
Sincerely,

*************************
Business Response
Date: 05/25/2023
We are responding to the complaint filed. We take all complaints seriously and investigate all facts
involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********, Inc.
(Superior) reviewed the matter in question.

Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill
for the transportation services to ********** Blue Shield of Michigan, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in
full.

As a reminder, this service was ordered by a physician,and should be reimbursed as such by the
insurance plan. We are encouraging the patient to contact the insurance company to appeal the unpaid
amount. Please advise our customer ********************** department of the action that is taken with the insurance, so
that we can allow time for an additional payment. In the event that no additional payment is made, our
customer ********************** department is able to work with the patient to establish a payment plan.

If there are any questions, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, Inc.
***********************
********, ** 60126
**********************************************************
Initial Complaint
Date:05/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/30/2022, my daughter had to take an ambulance from ****************** to ****************. The ride was 4.5 miles (less than 5 miles) and Superior Ambulance is charging me over $8,000. They did not tell us the cost beforehand otherwise; I would have checked my daughter out against medical advice and driven her myself. The insurance with my new job didnt start until 10/1 so we had no coverage. I reached out to their billing department several weeks ago to talk to someone about getting it reduced and the billing person told me that it is not being reduced and when I asked to speak to a manager she said good luck finding one and hung up on me. They also did not send me an itemized bill as I requested in my call with them. I then called their corporate office and spoke to someone who I thought would help me get the bill reduced and now he is not calling me back. I have called him at least 4 times and no call back. This bill is outrageous and Superior takes complete advantage of those that are in need of help and lies to customers by not telling them the cost before their services are needed. I just want the bill reduced to a reasonable amount.
Business Response
Date: 05/15/2023
We are responding to the complaint filed. We take all complaints seriously and investigate all facts
involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********, Inc.
(Superior) reviewed the matter in question.

Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill
for the transportation services to the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.

As a reminder, this service was ordered by a physician,and should be reimbursed as such by the
insurance plan. We are encouraging the patient to contact the insurance company to appeal the unpaid
amount. Please advise our customer ********************** department of the action that is taken with the insurance, so
that we can allow time for an additional payment. In the event that no additional payment is made, our
customer ********************** department is able to work with the patient to establish a payment plan.

If there are any questions, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, Inc.
***********************
********, ** 60126
**********************************************************
Customer Answer
Date: 05/15/2023

Complaint: 20060041

I am rejecting this response because you didn't even READ my complaint. If you had, you would know that I did not have insurance coverage!!! This has nothing to do with insurance, I am asking for a reduction to my bill based on the complaint I submitted below.
On 9/30/2022, my daughter had to take an ambulance from ****************** to ****************. The ride was 4.5 miles (less than 5 miles) and Superior Ambulance is charging me over $8,000. They did not tell us the cost beforehand otherwise; I would have checked my daughter out against medical advice and driven her myself. The insurance with my new job didnt start until 10/1 so we had no coverage.
I reached out to their billing department several weeks ago to talk to someone about getting it reduced and the billing person told me that it is not being reduced and when I asked to speak to a manager she said good luck finding one and hung up on me. They also did not send me an itemized bill as I requested in my call with them.
I then called their corporate office and spoke to someone who I thought would help me get the bill reduced and now he is not calling me back. I have called him at least 4 times and no call back.
This bill is outrageous and Superior takes complete advantage of those that are in need of help and lies to customers by not telling them the cost before their services are needed.
I just want the bill reduced to a reasonable amount.

Sincerely,

***************************
Business Response
Date: 05/23/2023
We are responding to the complaint filed. We take all complaints seriously and investigate all facts
involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********, Inc.
(Superior) reviewed the matter in question.

Please provide any supporting documentation showing financial assistance was approved by either hospital and Superior is able to send a financial assistance application to the patient. Otherwise, payment arrangements will be offered.

If there are any questions, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, Inc.
***********************
********, ** 60126
**********************************************************
Customer Answer
Date: 05/24/2023

Complaint: 20060041

I am rejecting this response because: we are currently on a payment plan with Northshore for $120 per month. What do you need to see? **************** hasn't finalized the bill yet but we will be on a payment plan for them too. I also emailed about a possible $2,000 settlement. Please reply to it. I need to be done with this bill. YOUR COMPANY is the one who put me and my family in this position by not disclosing cost BEFORE services. I would not have this bill and horrible stress on me and my family if they had!

Sincerely,

***************************
Business Response
Date: 05/25/2023
We are responding to the complaint filed. We take all complaints seriously and investigate all facts
involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********, Inc.
(Superior) reviewed the matter in question.

Superior has offered a settlement of $5100 split into 4 payments of $1276.50 or a payment plan on the full balance of $8510 for 18 months of $472.77.

If there are any questions, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, Inc.
***********************
********, ** 60126
**********************************************************
Customer Answer
Date: 05/25/2023

Complaint: 20060041

I am rejecting this response because: as I have said many times in my emails to you, I cannot afford the offered payments! I told you I can only pay $100 a month. I am asking them to keep the reduced total of **** and set up a payment plan for 36 months. I will make higher payments when I can to pay off sooner.

Sincerely,

***************************

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This business has 2 alerts

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Superior Ambulance Service is NOT a BBB Accredited Business.