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Business Profile

Tax Return Preparation

Vohra tax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 16th at 10 am I ******* filed my 2023 taxes with owner and manager ***. March 6th ********************** ***** ** location filed a police report stating my refund that was submitted efile and direct deposit was stolen through his Drake software that had a hack or compromised .. I was contacted by ***** police Saturday march 9th stating my identity and fed tax return was stolen. I immediately froze my credit March 9thand contacted irs Monday March 11th and also multiple occasions throughout this time . I am getting document prepared that are required to file fraud and complaints against **********************. The irs is stating Moe ********************** had a deposit of my federal refund to their account on March 4th. In which *** said he didnt receive . I spoke to investigators that were a sign the case from the police report and stated they can only do crimson charges if the find proof of whom stole it *** is stating my refund went to a green dot account in which I dont have or never heard of up until this point. Which all my info attach to this account .. ***** dot doesnt have the money when *** gave me the account info I requested immediately but waited two weeks to receive from him ***** has an open investigation and Im currently waiting to see if irs reissue me a check paper with identity theft form .. I also demand my money when irs stated he has it he then said his lawyer is writing up a letter to offer 50 percent while irs identity theft form and request for paper check is processing but has failed to give 50 percent or see letter of offer while waiting to see what is to come from irs

    Business Response

    Date: 03/28/2024

    Our company has already reported the incident to the ************ **** and a detective has also been assigned. We are closely monitoring the whole situation with our attorneys.

    Business Response

    Date: 03/29/2024

    We appreciate the opportunity to address these matters and provide clarification.
    Before proceeding further, it's important to note that Vohra Tax & Accounting cannot issue a refund until this problem is fully resolved.
    Upon thorough investigation into the issues raised, we have discovered that there has been a discrepancy regarding *************************** bank account information. However, we would like to assure you and **************** that Vohra Tax and Accounting is not involved in any fraudulent activities related to this matter.
    We have been in contact with both the software company, *****, as well as the ***********************, including the detective assigned to this case. They have confirmed that Vohra Tax and Accounting has been cleared of any involvement in the unauthorized changes to **************** bank account.
    Furthermore, we have reviewed our records and found that **************** did indeed sign documents verifying her bank account information. Unfortunately, due to security protocols surrounding sensitive information such as social security numbers, we are unable to share these documents directly.

    Customer Answer

    Date: 03/29/2024

     
    Complaint: 21480583

    I am rejecting this response because:

    Sincerely,

    ***************************

Vohra tax is NOT a BBB Accredited Business.

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