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          Elgin Kia has 1 locations, listed below.

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            • Elgin Kia

              2030 N Randall Rd Elgin, IL 60123-7801

              BBB Accredited Business

            Business ProfileElgin Kia

            New Car Dealers
            BBB accredited business

            Contact Information

            2030 N Randall Rd

            Elgin, IL 60123-7801

            Visit Website
            (847) 717-8800

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

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            Customer Complaints

            10 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/24/2017

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Volkswagen of Palatine is a new and used car dealership that features Volkswagen brand vehicles. Services include new & used car sales, auto repairs, oil changes and maintenance, new tires, new Volkswagen auto parts and more

            Business Details

            Location of This Business
            2030 N Randall Rd, Elgin, IL 60123-7801
            BBB File Opened:
            9/9/2014
            Years in Business:
            10
            Business Started:
            1/10/2014
            Business Started Locally:
            1/10/2014
            Date of New Ownership:
            2/1/2021
            Business Incorporated:
            1/10/2014
            Accredited Since:
            2/24/2017
            Type of Entity:
            Corporation
            Alternate Business Name
            • Weck Auto Group
            Business Management
            • Mr. Chris Weck, General Manager
            Contact Information

            Customer Contact

            • Mr. Kyle Weck, General Manager
            • Mr. Chris Weck, General Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/27/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            On 12/21/2023 I went to Elgin Kia, I agreed and communicated to the sales person three times, I am authorizing them to perform a SOFT pull of my credit. Moments later, I received an alert that there was a hard inquiry placed on my report made by Elgin Kia. I have reached out to Elgin Kia by email, and phone, and have yet to receive a response back acknowledging the mistake, and acknowledging the request that the inquiry be retracted.
            Read More
            Read 9 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jay T

            02/20/2024

            I scheduled the oil change at Elgin Kia for 1:00 this afternoon. At 9:30 this morning, I get a phone call from one of the service advisors telling me that the owner of Elgin Kia no longer wants to do business with me!!!! Apparently, when you get those customer service surveys, they mean something. I was honest on those surveys, so much so that I have rated them a total of 172 points out of **** on my last 5 surveys. There is money tied to those surveys, and it is no longer financially viable from the owner of Elgin Kia to do business with me! I was speechless. When I asked to speak to the owner, I was told the he probably wouldn't speak with me!Rather than addressing the issues they have, they choose to cut ties with the honest customers that have had sub-par experiences. How is that customer service?
            Read 4 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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