Reviews

Review Details

• Review fromSue S

  Date: 10/30/2023

  5 stars
  Polite and respectful employees. They explained what they were going to do and were very efficient. The garage floor looks great!

• Review fromDaniel E

  Date: 03/23/2023

  1 star
  Never showed up for an estimate and no courtesy call saying he would be late. He called 15 after the appointment. Drove back and fourth from work for nothing. No follow up call and never an apology. Absolutely pathetic!!!!Update: Obviously, A recurring issue with the review posted below!!! Use a different company, for your needs. ??????Update 2: ************ has blocked me on all SM outlets. Until I get a call from the ** and a formal apology, I will keep posting all over. BBB, yelp and wherever else, I can. Waiting for your call guys.

  Encore Concrete Coatings

  Date: 05/18/2023

  Hi ****** - Thank for posing a review with your honest feedback. I checked our records and spoke with both our scheudling team and sale rep and he actually was at your home 15 minutes prior and you were not home. He called/texted several times and waited past the actual schedule time and you never showed up. In recent months we have have seen a few reviews with this same theme. Unfortunately our competitors sometimes will put people up to this to harm our repuation. But, with thousands of 5-star reviews, I think our repuation stands for itself. If this was for a "real" appointment we would be glad to assist, just give let ** know.

• Review fromClayton Y

  Date: 12/15/2022

  3 stars
  They tried to get me to commit on the spot by repeatedly reducing the cost. I told them that I was gathering estimates and would make a choice after reviewing all of them. I didn't like what I perceived as high-pressure sales tactics.

  Encore Concrete Coatings

  Date: 12/31/2022

  Dear **************-Thanks for your honest feedback. We can always give our customers the best price if they commit on the initial visit. It is our policy not to put pressure on customer but instead to create incentive during the consultation phase. I appolgize it you felt pressure in any way. Our goal it provide the highest level of quality and service to our customers at the lowest price and one way we can insure the lowest price is through on-stie bookings. Once you complete your research, I hope we will still be in consideration as we would be honored to work with you.

• Review fromBistra S

  Date: 11/01/2022

  1 star
  DO NOT USE Encore Concrete Coating I will explain how we get there, but I receive email below from ********************************"If you choose the route of trying to falsely portray our reputation, I will have our team clearly and politely refute any such claims. We dont believe in working with individuals who purposefully try to distort situations in a way that reflects the company in a simply false, negative, light at the sole goal of attempting to ruin our fantastic reputation. Additionally, because of the threat, we will be declining all future work at your residence from this point on forward and your warranty will be voided."In April 2022 we had the garage floor installed, product is great and look good, but unfortunately with very poor quality of installation. After floor was good for walking, we discover how many missed spots are left not covert with final coating and how ugly has been made the front line, even with coating bumps on the floor. We request repair on the brand-new floor three times. This result of adding to many layers on the front line, in order to make the entrance line straight, it cost us level issue. Currently floor collects water, because the level in front is higher.I did follow the process and file the claim under the warranty and my request was immediately denied. My husband and I try to explain what the real reason of the issue is, but instead of helping us we receive the massage above.

  Encore Concrete Coatings

  Date: 12/31/2022

  Hi Bistra-Thanks for providing this feedback. I am sorry we did not meet your expectations. Our number one goal is to do a great job everytime and make our customers happy. We pride oursleves as a company on being professonal and attentive to any project issues after the install and in your case we returned several times to make requested adjustments. We will do anything within reason to make our customers happy, however, there are limitations in your case caused by the floor itself having nothing to do with our decorative caoting. Also, we will not stand for customers using abusive language on-site or over the phone towards our empolyees. I have reviewed the pictures of your install and it looks amazing, I hope you enjoy ************** for year to come.