Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Kemper has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Kemper

      2211 Butterfield Rd Ste 200 Downers Grove, IL 60515-1493

      BBB Accredited Business
    • Kemper

      Westlake Village, CA 91362-3947

    • Kemper

      P.O. Box 8048 Van Nuys, CA 91409

    • Kemper Life

      430 N Vineyard Ave Ste 300 Ontario, CA 91764-5455

    • Kemper

      30 E River Park Pl W Ste 160 Fresno, CA 93720-1539

    Business ProfileforKemper

    Insurance Companies
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Prior to submitting a complaint to the Better Business Bureau serving Chicago and Northern IL, American Access asks that consumers to please ensure you supply our insured’s full name as well as either the American Access claim number or the policy number.  Without this information, we may be unable to locate our claim file and respond to your complaint in a timely fashion.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 42 Customer Reviews

    Customer Complaints

    193 complaints closed in last 3 years

    49 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/4/2018

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    American Access Casualty Company (AACC) provides non-standard private passenger automobile insurance to its customers.

    Products & Services

    Auto Insurance

    Business Details

    This is a multi-location business.

    Find a Location

    Kemper has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Kemper

        2211 Butterfield Rd Ste 200 Downers Grove, IL 60515-1493

        BBB Accredited Business
      • Kemper

        Westlake Village, CA 91362-3947

      • Kemper

        P.O. Box 8048 Van Nuys, CA 91409

      • Kemper Life

        430 N Vineyard Ave Ste 300 Ontario, CA 91764-5455

      • Kemper

        30 E River Park Pl W Ste 160 Fresno, CA 93720-1539

      Headquarters
      2211 Butterfield Rd Ste 200, Downers Grove, IL 60515-1493
      BBB File Opened:
      6/1/2004
      Years in Business:
      24
      Business Started:
      12/20/1999
      Business Incorporated:
      8/15/2002
      Accredited Since:
      5/4/2018
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • New AA Holdings, L.L.C.
      • American Access Casualty Kemper Auto
      • Kemper Auto Downers Grove
      • Alliance United Insurance
      • American Access Casualty Company
      Related Businesses
      Hours of Operation

      Primary

      M:
      8:00 AM - 8:00 PM
      T:
      8:00 AM - 8:00 PM
      W:
      8:00 AM - 8:00 PM
      Th:
      8:00 AM - 8:00 PM
      F:
      8:00 AM - 8:00 PM
      Sa:
      8:00 AM - 5:00 PM
      Su:
      Closed
      Business Management
      • Mr. Daniel C. Cummings, President & CEO
      • Mr. Dan Brunson, Chief Legal Officer
      Contact Information

      Principal

      • Mr. Daniel C. Cummings, President & CEO
      Additional Contact Information

      Fax Numbers

      • (866) 276-6860
        Primary Fax
      • (630) 645-7788
        Other Fax

      Phone Numbers

      Customer Complaints

      193 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/08/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I have rental reimbursement for $900 They only paying me out $250 i saying i only send them a receipt for $200 I have email & print receipt of my total amount & would like my full reimbursement amount of $900
      Read More

      Customer Reviews

      42 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rena M

      1 star

      03/14/2024

      This is the worst insurance company to deal with first they want to put zero work into having there customers back . Which is like where is the loyalty? Who is paying people? I was coming out of my driveway and the guy I saw him from far away. All I knew was how far he was and the speed limit that was in my neighborhood. I did not know that this guy was gonna be speeding at such a rate that he totaled my car. If Im coming out of my driveway in a residential area, shouldnt the accident be minor not a complete total annihilation of the car. We have no car anymore. My mom is 70 years old and having to go on the bus and ruining her knees basically. I was so ****** because I was injured from the accident. I was stuck in the car for 15 minutes I could not get out OK this guy didnt hit me from the back he hit me from the side and he pushed me into another car so I got squished in like a tuna can can you imagine these two people come out of their car theyre talking to each other they taking pictures of your car but they wont help you out and nobody would help me open my car. I was stuck start panicking going from door-to-door I couldnt get out. The lady that was in her van on her lunch break parked right in front of my building start collecting parts of my car. They werent even a part of her car. They were pieces of my car and this woman wanted to *** me for something close to ****** because you guys when it said it was all my fault its not my fault when is the car is driving 50 miles an hour and he totaled it completely. He was driving 15 miles an hour it wouldve been a completely different accident. We still wouldve had a car. Do you know how expensive cars are now and you guys completely called it is a total we needed a cart. The most irresponsible thing is just completely abandoning your clients. Your customers who are paying you who are the ones making you rich basically this guy couldnt have gotten out of there quicker .

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.