Complaints

This profile includes complaints for Kemper's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kemper

  2211 Butterfield Rd Ste 200 Downers Grove, IL 60515-1493

  
• 

  American Access Casualty Company

  2030 E Flamingo Rd STE 260 Las Vegas, NV 89119

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/6/2025 my car was involved in an accident where the driver suffered a medical emergency and drifted into a snow plow in ******************i work as a Travel medical personnel and is in different locations for extended amount of time due to my assignment. No where does it state on my policy I could not drive my car out of state line. Upon informing Kemper of my accident my car was picked up from the repair shop where my car was and brought to an auction pound in ************* ********. No one discussed the details of whats being done to me, my car was just picked up, the adjuster ******* ********* who was very unprofessional accusingly refused to discuss the extent of the damages to my car, mind you the air bags did not fly, there was no need to write my car off. Kemper has denied my claim, Im accused of committing a fraud and Kemper has resolved my policy and is refusing to return my car to the repair shop where it was picked up. I was not informed of any rules pertaining to the policy, I know of accident cases where the car was evaluated at the garage where it was being repaired , I have never heard of a car being picked up and brought to an auction.

  

  Business Response

  Date: 03/19/2025

  Please see the attached response for file ********.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased insurance through Kemper upon a car purchase Dec. 19th, 2024. I attempted to cancel through more than one avenue after I changed insurance companies. I was charged a monthly premium in January for which I've requested a refund and since then, they have tried to debit yet another premium payment the month of February. They will not acknowledge my cancelation or request for reimbursement although I've done everything on my end to comply. I am attaching a detailed explanation along with supporting documents of the horrible customer service, and/or lack thereof. Please help me resolve this issue, thank you.

  

  Business Response

  Date: 03/11/2025

  Attached, please find the submitted response letter for this complaint.

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***********

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got hit by a vehicle who had infinity insurance in an auto accident.Infinity insurance contacted me, accepting liability for the incident. They told me an adjuster would contact me after my vehicle was inspected to provide me a check in the amount of damages. Adjuster never contacted me i had to contact them weeks later to request the check. finally, when i got in touch with the adjuster i was promised to receive a check. the check was never sent only an estimate was sent. when i contacted the adjuster they told me that they sent me a check. Unfortunately, a check for the damages still has not been sent. I need the check for the damages to my vehicle.

  

  Business Response

  Date: 02/28/2025

  Attached, please find the submitted response letter for this complaint.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-07-2024 in ****** ********, north bound on I-35. I was rear ended by another driver. He was driving a **** F250 super duty truck. We exchanged information and took pictures of the damages. On 12-09-24 I filed a claim through his insurance Kemper. It is now 02-05-2025 and my claim is still pending. It has been 2 months and I still have not received resolution for my claim. I have tried to make contact with Kemper on the following days: 12-17-24. 1-30-25. 1-31-25. 2-3-25. 2-4-25. 2-5-25. The one time I made contact with a ******* ******* on 1-31-25 he informed me that they have not been able to get a hold of or receive a statement from the person who hit me. That same day on 1-31-25 I contacted the person who hit me a ***** *********. He told me that he in fact, had talked to Kemper and had given a statement. I have not been able to get back in touch with Kemper though. I have left a total of five voicemails. My car has been disassembled in the body shop that Kemper told me to go to for over a week. The body shop, myself, and my personal auto insurance have not been able to get in touch with the camper insurance company. They will not return my calls or my emails and will not return the calls or emails from the body shop or my personal auto insurance. The claim is for a total estimate of $1615.11 that I now owe to get my car back. Today 2-5-24 I called ***** ********* again and he again told me that Kemper has not been reachable and that he cannot get ahold of them.

  

  Business Response

  Date: 02/20/2025

  Attached, please find the submitted response letter for this complaint.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm insured with Kemper. My car was hit while parked, this is the second time this happens to me so I am bit familiar with the process, seeing as how my last adjuster handled everything smoothly and accurately. I had submitted my claim on 12/23/24. No one from Kemper even reached out to me at all, only when I called myself to follow up on 12/26/25. At that point, my adjuster ***** *******, informed me that I have a 5 day window from the date the claim was submitted to sign the release form or else I would be responsible for the tow truck/storage fees. Since it was my first time being made aware of that, I made sure to sign that form on the 4th day and communicated that to my adjuster. On the 5th day, that morning, I let the person that was supposed to go get my car know that I had signed the form and they responded great, they will be going to go get the car that day. No one followed up with me at all that day. I received a call from my adjuster the following week, well past the 5 day window, stating that they never received the release form. I did everything on my end, and it is not my fault they are not following up with me in a timely manner. Not only do I have everything documented, but my adjuster is rude and unhelpful and now I am stuck with over $800 of storage fees that I should not be responsible for. Seeing as how my adjuster is unhelpful and rude when I brought up the fees, clearly not even willing to take responsibility for her mistake, I resulted to trying to speak with a manager. I have left several voicemails to her supervisor ***** since 1/9/25 and have had 0 response. I'm looking to hopefully settle this with Kemper instead of having to escalate the matter to a small claims seeing as how I have everything documented.

  

  Business Response

  Date: 02/17/2025

  Attached, please find the submitted response letter for this complaint.

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gone round & round with this insurance company to get my vehicle repaired. I was informed I had to pay out of pocket for my car ************* to be reimbursed. My primary contact through this entire process is taking longer and longer to process my reimbursements. I am owed more than $1000. The reimbursement checks are taking longer to process and be received, and the amounts are smaller and smaller. I have stressed the importance of getting this issue resolved due to the burden of these cost only to be ignored and it take multiple days to hear anything. I have had this rental car for a month, and we still have yet to reach a settlement. I found out yesterday (2/3/25) that the adjuster Keeshna Ivory communicated to the total loss department to include all the rental car reimbursements to be deducted from my settlement. I spoke to her over the phone yesterday and she outright lied. I have emails in which she detailed the rental car reimbursement process and what types of charges they will/will not reimburse. 2) They wrote an extremely poor estimate in the beginning that didn't even cover the damage their policy holder's wife did to my truck. They stated in great detail that I must take my vehicle to a repair shop for them to submit supplemental requests to be approved. The first body shop I took my vehicle to couldn't come to an agreement with the adjuster. This resulted in over $1800 worth of charges that I had to pay out of pocket and that was after they deducted the $1931 deposit, I gave them. I submitted the receipt to ************** refused to reimburse me for the $1800+ I paid. I went to another body *********** totaled my truck out. I have adhered to their policies, yet they are doing what they want. In addition to telling the total loss department to deduct the rental car charges from my vehicle settlement, she also included the $1931 deposit that I gave to the first body shop. This has become mentally and emotionally draining.

  

  Business Response

  Date: 02/13/2025

  Please see the attached response for file ********.

• Initial Complaint

  Date:12/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  El taller me esta cobrando 3500 para reparar mi vehculo y la aseguradora solo me mando 400

  

  Business Response

  Date: 01/06/2025

  Please see the attached response for file ********.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was hit by one of Kemper policy holder's on 11/19/2024, I filed a claim with the company. The customer representative stated the adjuster will get back to me within 24, Ive made several calls spoke to several ***** who keeps transferring me to the adjuster voice mail, left several messages either adjuster ******** *******. The mirror on the left side of my car, also the electric system is out inside the car. I really need assistance in this matter, like yesterday.

  

  Business Response

  Date: 12/16/2024

  Attached, please find the submitted response letter for this complaint.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck was hit while parked in front of my house and was pushed onto the curb I contacted my insurance company they recommended a shop to take it to to get worked on my truck has been there for almost two weeks now they called me to come get it today but I refused because they havent completely fixed it my struts or suspension are now messed up after the accident and the shop is saying Im not covered and need my insurance to say they can work on it I stressed that nothing was wrong until my truck was hit the shop is claiming wear and tear and now my insurance agent is no longer answering my phone calls I pay my insurance monthly and I need my car completely fixed but Im just getting the run around for two weeks now going on week three can someone please help me because at this point things are getting extremely unprofessional

  

  Business Response

  Date: 12/19/2024

  Hello,

  Please see our attached response for file 22646754.

  Please advise if further assistance is needed. 

  Thanks, 

  Regulatory Administration
  ************************************************************************************
  ************
  ***************************************************************************************

• Initial Complaint

  Date:11/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was in a car accident 10/25/2024 where the "Insured" was with Kemper. My car was totaled, and I had to get a rental (that I have paid out of pocket for) and had medical issues. I have only spoken to a Kemper representative 3 times and they refused to call me back and it's been a month now. No car, no bills paid no nothing. I only want one of two things, move forward with letting me get reimbursement so I can get a new car and pay my bills OR send me a letter saying the person on the police report had no insurance. I can get NOTHING out them and they won't call me back altough I've left 7 messages in the last 2 weeks. Please help!!!!!

  

  Business Response

  Date: 12/09/2024

  Attached, please find the submitted response letter for this complaint.

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22605971
  
  I am rejecting this response because:

   

  12/10/2024
  
  To:  Kemper and Better Business Bureau
  
  
  I do not accept this response.  Its been almost TWO MONTHS since I made the initial claim and have no car to drive, no money to replace my car and Kemper is yet to take responsibility for this accident although the police report clearly shows this accident was their clients responsibility.  I was not at fault, the driver is in jail (or was) and I have injuries, bills and need a car. If Kemper would at LEAST send confirmation they are refusing to cover,then I could at least go against my uninsured motorist coverage on my own policy.  Progressive says they must have proof that Kemper has denied.  Investigating for two months is unacceptable while I suffer because they wont respond.
  Please help. 
  
  ******* D. *****
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 12/18/2024

  Attached, please find the submitted follow-up response letter for this complaint.

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22605971
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****