Complaints

This profile includes complaints for Jidd Motors Mitsubishi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jidd Motors Mitsubishi

  1313 Rand Rd Des Plaines, IL 60016-3404

  
• 

  Jidd Motors Mitsubishi

  855 Rand Rd Des Plaines, IL 60016-2336

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle on 03/29/2025 which included a 2 year additional "key assist" membership at a price of $401. I decided to cancel such extended protection within the 30 days for a full refund. ****************** who is the provider of the policy were notified by mail and they cancelled the police and remitted a check to Jidd Motors on 04/25/2025 for the policy. National stated that the policy was cancelled and check #******X1715 was submitted to Jidd Motors. I have contacted Jidd motors by email and phone to have the funds sent back to me since it's a policy that I did not want anymore. Jidd Motors has not refunded the premium as on 06/27/2025. I have included email corresponde with Jidd.

  

  Business Response

  Date: 07/09/2025

  attach our response

  Customer Answer

  Date: 07/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Land Rover Range Rover Velar from Jidd Motors on 4/4/2025. Soon after taking posession, I discovered heavy smoke odor and damage that was not disclosed prior to the sale. The smell had been deliberately masked with multiple air fresheners placed throughout the vehicle, and a cleaning that the dealer insisted be completed prior to me leaving the location in spite of me stating I did not want it and needed to leave. This was a clear case of concealing a material defect that affects both the comfort and resale value of the vehicle. Upon discovering the issue, I reached out to the dealership's salesman, CEO, and *** and requested that they mitigate the odor professionally, cover the difference in diminished resale value, or make arrangements for me to return the vehicle. I also outlined all the actions I had already taken to mitigate unsuccessfully, including professional detail, ozone treatments, and smoke treatments. In response I was offered a detail to be done by the dealership. I noted that I work full time, coincidentally, the same hours they were able to preform the service and requested a loaner vehicle to which the salesman answered in writing "I will arrange that for you", however upon attempting to schedule, I was told there was no option for a loaner vehicle, and instead I was encouraged to take off of work to allow them to attempt to remedy the situation they created with an intervention that had already been unsuccessful. I am filing this complaint for non-disclosure of smoke damage, concealment of smoke damage, failure to honor reasonable post sale assistance, verbal misrepresentation, and negligent customer service and sales tactics.

  

  Business Response

  Date: 07/01/2025

  attach our response

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23466819
  
  I am rejecting this response because: 

  I am writing to respectfully reject the response submitted by Volume Cars regarding my complaint.
  
  While they claim to have been responsive and accommodating, their statement omits several important facts and misrepresents the timeline and nature of their follow-up:

  1.The smoke odor was not disclosed at the time of sale, and the vehicle was heavily masked with air fresheners, making it undetectable during the test drive. This is a material omission and should have been disclosed upfront.  This appears to be a deliberate attempt to conceal a known defect, which raises serious concerns about deceptive sales practices. This should have been clearly disclosed, especially as smoke damage can significantly impact resale value, health, and long-term odor remediation.

  
  2.I contacted them promptly after purchase and made multiple efforts to resolve the issue amicably. However, the dealerships proposal required me to transport the vehicle back at my own cost and take time off work, resulting in lost income, despite the fact that the issue stemmed from their failure to disclose the prior smoke exposure and/or mitigate the smoke damage prior to sale of the vehicle. 

  
  3.I asked for reasonable accommodations, such as providing a loaner vehicle or assistance with transport, especially since the visit would take up to two hours. Although the dealership initially assured me a loaner could be provided (attached in writing with my initial complaint), they refused to offer either a loaner vehicle or travel accommodations, making it practically impossible for me to follow through given my schedule and responsibilities. 

  
  4.Their statement that they did not hear from me for 10 days is misleading. During that time, I was following up with multiple departments, including sales and service, attempting to find a workable solution.

  
  5.Lastly, the offer to treat the odor issue still places all burden and risk on me, without acknowledging the core problem: I was sold a luxury vehicle with undisclosed smoke damage due to intentionally deceptive sales practices, and I now have a lingering odor issue despite having already paid for professional detailing and treatments out-of-pocket with no success in odor mitigation due to the severity of the damage. 
  
  
  I remain open to a fair resolution that does not require further inconvenience or cost on my part to correct a problem I did not create. Until then, I do not accept this response as satisfactory.
  
  
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/15/2025

  attach our response

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in Monday 4/14/2025 for a thermostat. They told me that they could fix everything within my warranty for $100 deductible because my warranty was about to expire. I agreed and was told my car would be ready on Friday which was 4/18/2025. After contacting them several times on Friday I finally got a call back a hour before there closing time by the Rep ******* and she told me the water pump was bad I need a transmission flush which is not covered and is $620 and a auxiliary battery which is $180. Which is a total now of $880 . So I went from pay $100 for warranty deductible to $880 for what they said also need to be fixed and my car wont be ready until 5pm on Monday which was 4/21/2025. I came to the shop on Monday after working a 12 hr shift! And literally slept on their couch for 4hrs because my car wasnt ready! Tuesday came 9am came I didnt get a call. I called no answer. They have had my car for 9days. Within this process I asked to speak to the manger for the auto service several times and didnt get to speak with one. Tuesday I finally leave at 5pm. On my way home which is 2hrs away the check engine light comes on. And when Im driving my wheel is going to the left! One of the things they fixed under warranty was control arms only because it was under the warranty which was not one of the reasons I brung my car in. I called Wednesday morning and allowed them to know and ****** told me you need a wheel alignment and you told everybody you was ready to go so we let you go I told her that is clearly a safety issue to allow the car to leaving knowing it needed a wheel alignment after you told me multiple times that my car was finished and clearly it wasnt finished or safe for me to take. The reason why the check engine light came on after allowing them to fix my vehicle had NOTHING to do with why I brung the car in. At this point been the worst experience ever and dangerous to me and my children!!

  

  Business Response

  Date: 05/08/2025

  attach our response

• Initial Complaint

  Date:04/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7th 2025 I went into this dealership as a first time buyer, After explaining I was a personal banker and wanted to get a lower rate as to what my employer had to offer. I was promised that will happen. After my credit was ran Autro the manager informed me I was approved with ********** and a 8% rate. I put down 6k cash with no receipt given. After speaking to the financial advisor ********* who summarized everything only mainly talked about the warranty, gap insurance and monthly payments. I initials in a pin pad agreeing to the warranty, gap insurance, and my monthly payments. I asked for a copy and was told it would be on this drive he had given me. I was so excited of what I thought would be my enjoyable moment and trusted the company. But, Later on I learned that the contract was falsifying, Misrepresentation unauthorized the rate and my down payment was incorrect as to what Ive given and was informed. I received a copy of my contract from the bank Ally whom I had no knowledge of. And In my contract it was reported I had put down 4k and my rate was *****% had I seen this is black and white I would have never left this place without correction. I was deceived, mislead and taken advantage of. Autro informed me he had only used two banks. Ive received letters from many banks stating on behalf of jidd motors for a auto loan. These perpetrators prey on individuals like myself. This is completely fraud and has caused me headaches, hard inquiries and damage to my credit, along with stress and anxiety. These staffs wanted to talk over the phone vs me coming into the shop. I took off a day from work to try and get this resolved but, they had no attentions on resolving this matter. at time of the visit I was overlooked, avoided and ignored after I mentioned my money was reported wrong and questioned where is the remaining. This was supposed to be a big enjoyable moment for my birthday 4.29 and its all ruined. Jidd Mortors is untrustworthy.

  

  Business Response

  Date: 05/05/2025

  Attach is our response.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 *** X6 from Jidd Motors Mitsubishi on February 15, 2025, under the impression that it was in excellent condition. However, within just five weeks, the vehicle developed a severe fault, rendering it unable to start or run.On March 21, 2025, the car had to be towed to ******* *** Dealership for a professional inspection. The dealership confirmed that the issue was caused by corrosion affecting wiring components and the batterya problem that should never occur in a brand-new vehicle.Upon contacting Jidd Motors Mitsubishi, they initially acted defensively but assured me they would look into the matter. The next day, they called back and stated that I would need to pay approximately $6,000 for the necessary repairs. Despite their earlier commitment to help, they have since refused to take any responsibility for the defect, arguing that because I signed the sales contract and drove the car for five weeks, I have no case.However, this type of corrosion suggests a pre-existing defect or improper storage before the sale. It is highly concerning that such an issue arose so quickly after purchase, particularly in an area as critical as the battery compartment. Additionally, I originally found the vehicle listed for sale on ********, which influenced my decision to buy.Jidd Motors refusal to take accountability has caused significant financial stress, and I now face the burden of either paying for extensive repairs on a practically new vehicle or continuing to make payments on a defective car.I seek one of the following resolutions:A full refund or loan cancellation to release me from financial responsibility.A repair covered by Jidd Motors at no cost to me with a minimum warranty of two years including corrosion at no additional cost to me.Appropriate compensation for selling a faulty vehicle.This situation is unacceptable, and I urge the necessary authorities to hold Jidd Motors accountable.

  

  Business Response

  Date: 04/10/2025

  attach our response.

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23156085
  
  I am rejecting this response because:

  I will not spend any money out of pocket in other to get this car fixed. While the vehicle may have appeared to be in good condition upon visual inspection, it was not. The photos I submitted as part of my original complaint clearly show significant corrosion and mold around the battery compartment. These are not recent developments the mold in particular indicates the condition has existed for a prolonged period. This means the dealership either knew or should have known about the issue and sold the vehicle under false pretense, which contradicts their claims and qualifies as fraudulent misrepresentation.

  In addition to instructing me to tow the vehicle back to their facility by Mr. ******* ********* at Jidd Motors dealership, he also explicitly told me to inform *** ******* not to reassemble the disabled component before the vehicle was towed. I followed those instructions in good faith. Before arrival at the dealership, they requested for the diagnosis report from *** ******* which I provided to them through text message to Mr. ******* *********. For a proof, I added a screenshot of the text message between me and and their manager. I was quoted an estimated $5,000$6,000 in spare part charges without any diagnosis even being performed leaning on the diagnosis from ******* ***. Shortly after vehicle was returned to their facility, I received a call from *******, who requested $135 just for the diagnostic process. I blatantly rejected this request. After driving the car a little over ***** miles over a span of just five weeks, I have already spent $1,200 out of pocket. It is unreasonable and unacceptable to expect me to continue investing more money into a car that was clearly not as advertised.
  

  From the initial sale to the post-sale handling of these issues, I have encountered a pattern of dishonesty, evasiveness, and inconsistent behavior from this dealership. The facts and evidence I have provided clearly show that they have not acted in good faith, and they continue to deny accountability while trying to shift the burden back onto me.
  

  I respectfully ask that the BBB take these points into full consideration. My goal is simply to hold the dealership accountable for misrepresenting the condition of the vehicle and leaving me with an unexpected financial and mechanical burden shortly after purchase.
  
  Sincerely,
  ******** Ojetokun

  

  Business Response

  Date: 04/24/2025

  attach our response

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** Ojetokun

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used Mercedes GLE350 from Jidd Motors on 12/28/2024. We paid $37,991 after trade in value of our used *** was applied to the purchase. The vehicle we bought was advertised as having remote start, which was a critical feature for us when we were selecting our next car. In ********, apparently remote start feature only works with the app. Jidd Motors sales managers ***** ****** and ****** had assured us at the time of the purchase that downloading the app and setting up an account should be super easy. We tried, but it turned out that the previous owners info was still tied to the account as it was never wiped when the vehicle was sold by the previous owner. We were told that this would be easy to fix if we called an authorized ******** dealership to take care of this. Weve been trying to do it ever since with zero success as ******** dealships are too busy to return our calls. Jidd Motors took zero responsibility for fixing the issue or at least trying to help us make this right. They should not be advertising features they cannot provide. They should clearly state upfront in writing that remote start feature is only available through ********** app, which the customers would need to take care of themselves with an authorized ******** dealership as Jidd Motors is not authorized or responsible for activating the app. If this was advertised upfront, we wouldnt have bought the car from **** and would have opted for an authorized dealer instead.

  

  Business Response

  Date: 01/15/2025

  attach our response

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Jaguar F-Pace from Jidd motors on March 2022. They told me they fix brakes there and they got another location down the street December 2024 I call and got quote for ***** for the brakes, rotors, and sensors, front and back. I was happy cause ****** dealership charged 2700 for the same service. 2 days later Im getting my car serviced at jidd motors, the one down the street. I get my car serviced. No noise, but its smoking on the front passenger side, and my brakes is too the floor. Its hard for me to stop the car. I immediately call them and they tell me to bring it back in. I tell them I will bring it in Thursday when Im off. ***** said OK.I take it up there, they take it for a test drive, and they see its smoking. ***** said its the building smoking not your car. I immediately told him no, thats my car. The mechanic that test drove it said yes I see it, we will fix it. They say I need calibers and its $50 something dollars that I had to pay extra and its a lifetime warranty under my extended warranty. I paid and ******* said my car had to stay overnight. Next day pick car up and left. Car brakes to the floor again and now its squeaking. I call them again, they say bring it back up there. Brung it on Thursday, they said they fix the squeaking noise. The next day I hear squeaking noise again. At this point Im getting frustrate cause I stay a hour away and my car not getting fix correctly. Call ******* and told her my car is still making Loud squeaking noises. Thats embarrassing. ******* says well its nothing more they can do. That noise is normal. Its aftermarket brakes. I told her this definitely not normal, when I hit the brakes, it makes loud noise, and my brakes is still low.. I told her they need to call the dealership and see what they did wrong or give my money back or something, cause this not gone work. ******* said well we not doing that. I told her Im gonna have to take other actions against yall, this unacceptable.

  

  Business Response

  Date: 01/14/2025

  attach our response

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealer is the biggest scammer Ive ever dealt with in my life. Dont be fooled by their low prices they lie about everything. We were told our car had remote start their shady salesman went as far as PRETENDING TO TURN THE REMOTE START ON to sell it to us. Absolutely ridiculous. Id like the cost of the remote start refunded so that I can purchase as an add-on feature but that wont happen with these cheapskates since theyre clearly ***** pinching with all these lies. Just buy your car from the *** dealership. Any savings you get from their sticker price will be spent fixing all the issues they lied about. I love my *** but completely regret purchasing from here.

  

  Business Response

  Date: 12/26/2024

  The response is the first attachment above. In brief, the 2022 *** X3 come with a built in keyless ignition unit built in. Instructions are in the owner's manual or can be obtained directly from ***.  She bought this vehicle in February of 2024, 10 months ago. *** told me that if a keyless ignition has no key: you must use the remote. There is no other way to start the car. If it also comes with aregular key, you can also use that. *** could not tell me if this car can be started with a normal key as well as the keyless system. She has said nothing to us about any problem since they day she bought the car. We have no idea when the problem first presented 

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22727411
  
  I am rejecting this response because:
  

  Your salesman specifically said that this car already had the remote start which in plain English, means I wouldnt have to spend $360 as an add-on which I just did, in order to have that on this particular vehicle. As I said, he faked turning on the remote start because the *** dealership in *********** said we do not have remote start and that wed have to purchase it as an add-on. I did not call because the last time I had a problem WITH MY BRAKES SCREECHING as I was leaving the lot, it took me two weeks to get into contact with someone and you people would not do anything even though I was told the squeaking on brakes would stop after a couple of hours (which it didnt). You guys are complete scam artists and Ill be reviewing this portion of my experience with you and will be bashing/letting everyone know about your horrific level of service. Grow up and take some ownership from your shady business practices. Youre apparently grown men, you should act like it and know better. 

  

  Business Response

  Date: 01/06/2025

  attach is our response

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -September 10 2024 I put down. $5200 down payment cash on a 2014 ******** ghibli s q4 that was selling for 17k. An additional 5k was paid for a 2yr warranty on my engine ect - September 13 the dealership was contacted and informed that the vehicle would not start and needed to be towed for service I was I was told to contact my warranty provider they had to tow the car home were it was put into my garage until I can locate a maserati dealer.The vehicle was transported to ************************ OF ********* to get inspected I was contacted by a service *** who stated that the engine had failed because the oil filter broke down inside the engine because of improper maintenance at the dealer ship, On oct 1st 2024 - ******************** denied my claim to get the engine ***lacement because of dealers Negligence the dealership was informed by ************************ and they stated that they would ***lace the engine at no additional cost to me because of my warranty protection Oct 14: I traveled to ******** to check on the status of the car ,I was then blind sided and was now told that I would have to pay 6k for the ***air even those I had a valid warranty, they openly stated that they had failed to pay the coverage and that thay would cover 9k for the engine ***lacement, on 10/21/24 I was contacted by jiddmotorsmitsubishi and inform by thier finance director that I would not have to pay any additional money for the ***airs and that they was able to use my warranty 11.18.24 - I contacted the dealership to ask about a completion date I was told that a mistake was made in house and now I would have to pay 6k again in order to get my car back, I haven't had this car for 15 Day and haven't been provided any documents stating the original issue with the car and why I'm liable for any out of pocket cost. They even contacted the loan company and stated they would make full ***airs. They still have my car I've been making payments but don't have a car.

  

  Business Response

  Date: 11/21/2024

  attach our response

  Customer Answer

  Date: 11/22/2024

   
  Better Business Bureau: I am expecting a full refund for my warranty's that was purchased 9/10/24 and do agree to the terms 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **** Iv

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 2, 2024 I Went into Jidd motors Mitsubishi to purchase a vehicle. I paid $54,317.03 on a vehicle I was told had a full 48 month warranty and there was 18 months left on the existing warranty. I gave a $5,000 down payment. Jidd Motors Mitsubishi also included a 3 month ***** mile limited warranty on the vehicle. When discovered it only covered the motor and transmission.3 weeks later the check engine light came on . I had not even made my first payment on the vehicle yet. I took it to Autozone and to ******* ******** dealer to inspect the check engine light. The ******** dealer confirmed there was an aftermarket exhaust on the vehicle and that would void the dealers warranty. I was told by my salesman ******** to come back to Jidd motors Mitsubishi whereby I explained the problem and was told by **** the manager they were not going to fix the emissions problem. and that I should contact their lawyer and walked away. I believe Jidd disconnected the battery cable to recycle the check engine light and then knowingly sold me a vehicle that would not pass emissions that had a voided warranty for that part. Also, their limited warranty did not cover the aftermarket part either. I believe they misrepresented the warranty of the vehicle and the condition of the vehicle. I also spoke with the General manager **** ***** at ************, who said he would look into it, but never returned my call. I spoke with ***** ***** the *** of the company in ******* as well who gave me his direct number ************ but when called went to voicemail and no return call from him either. I am seeking to be refunded my down payment of $5,000.00 to cover some of the more than $10,715.00 in repair costs submitted by me from ******* ******** of Lincolnwood.I do not trust Jidd Motors Mitsubishi to do any repair work on the vehicle.

  

  Business Response

  Date: 11/20/2024

  attach our response

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22559564
  
  I am rejecting this response because:Hello BBB:
  
  I reject Jidd Motors response to my complaint. I am requesting my case be re opened and evaluated
  
  And yes it is the second of two complaints against Jidd Motors. After talking with Jidd Mitsubishi making them aware that the cars check engine light had come on 2 weeks after the purchase. I attempted to have a discussion with how to correct the situation going forward. But to no avail. Only then did I file the second complaint..
  
  Two weeks later **** ***** said he had heard of the complaint and wanted to help only after I filed the report with the BBB. Even then he was angry I had sought restitution because he himself was stalling and hoping i would go away.
  
  Contrary to what **** ***** and ****** ********** say, the vehicle was brought back into Jidd motors Mitsubishi at ************************* Des plaines. Where I was told it would take ******************************* both complaints. The vehicle sat in the service bay for 31/2 hrs. never once did the service technician look under the car. They returned the car to me and said there was nothing they could do. And I was told to talk their lawyer.
  
  Secondly the copies of the ******* estimate that Mr ********** makes reference to was copied in the dealership at jidd motors By ******** ****** my salesperson., when I first arrived to voice my complaint. Contrary to the false claims by Mr ********** and **** ***** they were not pictures taken by a phone , but were printed by Jidds own printer while we waited in their showroom to inspect the vehicle. This statement is blatantly false and an attempt to be less than truthful about the facts.
  
  Does Jidd motors who supposedly take in high end luxury cars, routinely take in trades and not inspect their vehicles? A simple diagnostic from autozone took me 5 mins to reveal an exhaust leak of p0137 and p0157.
  
  Also they did offer to take the car back and offered something else, but at a restocking fee of over $5000.00 as outlined in the sales contract. All I wanted was them to repair the vehicle. In Mr *********** response he said ******** told him the warranty was not voided. Which ******** Dealer said the warranty was not voided? He provided no name of his DEalership.. ******* is a ****************** Dealership where I took the car for the initial inspection And they did say it voided the warranty for that part(s) Also while we were in the Jidd motors Mitsubishi dealership **** the manager called ******** ******** dealership in ****** ********. He explained the situation to ***** the service manager there while on the speaker phone whereby he said that the part(s) in question did in fact void the warranty on those parts for the vehicle. In short he agreed with us!. So now we have two corroborating ******** dealerships saying that the warranty was in fact voided for those part(s) My wife and i was told by **** ***** that ********** Mitsubishi didnt like doing business with ******* because they inflate their service prices and they are always in court against them.
  
  In their response Jidd motors said the exhaust appears to have come apart..how did they come to that conclusion if they couldnt read Zieglers estimate of what was to be repaired, and that they never inspected the vehicle while it was at the dealership? How do they account for their conclusion.?
  
  Dealer service departments disconnect battery terminals to reset the check engine light all the time to give the result there are na problems with the car for faster turnaround sales. I still believe this is what they did in this case.The only way to prove it , was to run a diagnostic on the vehicle which they did not do when they had it in their possession for 31/2 hrs . In doing so the diagnostic wouldve shown the vehicles battery had been reset and the vehicle was not emission ready when I brought it back in 2 weeks later. See attachment.
  
  Jidd motors never contacted me for readable copies of Zieglers ******** estimate because they already had a copy even to this day. Instead every time I called them I would go in to voicemail. And still no return call I guess they recognized the number.
  
  I would have others call and they would pick up right away only to be disconnected on the transfer to a person of authority.
  
  **** ***** told me to take the vehicle to ******************* for an inspection. He claimed he had a friend name **** ********* the service manager who would look at the vehicle.
  
  I took the vehicle 35 miles from my home to the recommended ******************* Dealership. Passing several Dealerships on the way. The ******* ******** Dealership is only 2.5 miles away from my home Napleton ******** is 12 miles away.. Naperville ******** wanted to charge me an additional $239.00 for an inspection. I explained I was sent there by **** ***** from Jidd motors mitsubishi and it was supposed to be already setup.
  
  **** ********* the service manager had no idea who **** was, didnt know anything about being approved , and they were not friends. According to ****
  
  Once again I questioned **** as to what was his intentions regarding repairing my car. Only to be told its already setup do your own negotiation.
  
  Below is the correspondence **** the service manager of Naperville ******** sent on my vehicle to Jidd Mitsubishi Motors,
  
  **** *********,
  

  
  

  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 02/04/2025

  attach our response.

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22559564
  
  I am rejecting this response because:
  
  

  I have  read Jidd motors response to my response. At this point I believe they are playing email tag and are not serious about the matter at hand and is playing  a delay game. Not once have they acknowledged all of the attached receipts offered as proof of attempts to correct the problem by me, including, emails from ********** ********, between their employees and Jidd mitsubishi employees.  Once again Jidd motors mitsubishi is avoiding my request to repair my vehicle as they did before. Even though they said they made the effort. 
  
  Jidd has provided no material facts other than  hearsay, we said this, and he denied that, word of mouth  accusations to the problem. Jidd motors, **** *****, Mr. ********** has not presented anything in writing supporting their claims.
   Otherwise, they would have entered it as an exhibit. I have provided all the receipts necessary to back my claims which Mr ********** and **** ***** has falsely dismissed as untrue. 
  
  I am requesting  again Jidd motors Mitsubishi to honor my ******** full warranty and  have the repairs done by a ******** Dealership. their credibility to perform the requested repair is  lost in this complaint.
  .
  Jidd motors did say they would repair my vehicle at a discount of  half price but never responded to the emails in writing for the approval by Naperville ******** as outlined in the email thread provided by me in my  first response. They wouldnt cover the cost of the inspection to get an accurate amount, as I did for my inspection in my exhibits. Instead again, they ignored me  hoping I would go away by presenting me with their Attorney **********.

  Had they done so in writing this matter wouldve been closed but they never responded.  Again, where is there offer to have my vehicle repaired  and my subsequent refusal?  They should have it for presentation. Where is it?  It wasnt a true offer otherwise it would have been approved in writing. It doesnt / didnt exist. 

  Who did they speak with at ******* who said it was not voided when a total of their certified  inspection shows ******/that part(s) were  not covered under  ********s warranty.
  Saying it, doesnt make it valid, according to Naperville ******** who  said  they would do the repair ,but offered no approval to them or to me in writing as well. 
  
  My only desire is to have my vehicle repaired back to full warranty status as sold to me under that provision and on that /those part(s).  In writing!
  
  I think this is fair.

  
  Also please note  there is a cancelled wheel care add on that was cancelled the same day I went in to voice my complaint , it is specifically dated 10/30/2024. The contract was cancelled while in the dealership on the same date as I and my wife were trying to find a  resolution on the repairing of my vehicle. .Which means they had the cancellation of the contract all along and didnt put it in.
  
    I would like to see proof in writing by Jidd  Motors Mitsubishi.
  
  The finance manager *** ***** wrote out my cancellation notice. The admission by Mr ***************** understanding of the cancellation of the warranty contracts coming out of an employees pocket,  is concerning .And could be interpreted as a disgruntled employee not submitting my cancellation contract in a timely manner.
  
  
  
  Sincerely
  ******* *******