Business ProfileforIllinois Bone and Joint Institute

This business required a credit card on file even though I have insurance. The form I was forced to sign said the card would only be charged if the remaining balance was not paid 10 days from statement date. My daughters visit was on 01/15/24. Our card on file was charged balance of ****** on 2/11/24. We had not even received a bill in the mail yet therefore not allowing me to see what was charged and what the insurance covered/ or how much I owed. This did not allow me to pay this how I would have like to pay it we have a healthcare fund thru work that I would have liked to use to pay this. I was very upset about this and called the billing office at IBJI to ask if I could please have this charge cancelled, that I would like to pay this with my healthcare fund, for which I could have done at this same time I was told no they could not return the charge to my bank account- debit card was used. The only woman who works in billing said the statement was printed on 1/31/24 and therefore it had been 10 days without a payment. I explained that I had not received a bill in the mail yet.. she said they are not in charge of mailing. So too bad for me.. I did receive the bill in the mail 2 days later.- no postmark on the envelope. I had also left a voicemail for the manager and never received a call back. This process is deceiving and left me short to pay bills that week. Could have been avoided if they mail out the statements timely to actually let the patient have the opportunity to pay the bill with in that 10 days as stated on the form I signed. I will never go back there and will never provide my credit or debit card to a healthcare provider- that is why I have insurance. And I have the right to see charges and coverage before I pay the remaining balance. The doctor also did an unnecessary X-ray of my daughters unaffected arm to compare the other arm.. to make a point. This place has no business in treating any ortho issue. Horrible experience.