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          Find a Location

          Illinois Bone and Joint Institute has 47 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Illinois Bone and Joint Institute, LLC

              900 Rand Rd Ste 300 Des Plaines, IL 60016-2359

            • Illinois Bone and Joint Institute

              1950 N Us Highway 45 Ste 102 Libertyville, IL 60048-9720

            • Illinois Bone and Joint Institute

              2101 Waukegan Rd Bannockburn, IL 60015-1836

            • Illinois Bone and Joint Institute

              2350 Ravine Way Ste 600 Glenview, IL 60025-7657

            • Illinois Bone and Joint Institute

              2401 Ravine Way Ste 103 Glenview, IL 60025-7645

            Business ProfileforIllinois Bone and Joint Institute

            Medical Doctor
            Multi Location Business

            At-a-glance

            Customer Reviews

            1.44/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            17 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Illinois Bone & Joint Institute offers sub-specialty care for a wide variety of orthopedic and sports medicine problems. They feature on-site physical therapy and in-office MRIs. All of our physicians are fellowship-trained and board certified.

            Business Details

            This is a multi-location business.

            Find a Location

            Illinois Bone and Joint Institute has 47 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Illinois Bone and Joint Institute, LLC

                900 Rand Rd Ste 300 Des Plaines, IL 60016-2359

              • Illinois Bone and Joint Institute

                1950 N Us Highway 45 Ste 102 Libertyville, IL 60048-9720

              • Illinois Bone and Joint Institute

                2101 Waukegan Rd Bannockburn, IL 60015-1836

              • Illinois Bone and Joint Institute

                2350 Ravine Way Ste 600 Glenview, IL 60025-7657

              • Illinois Bone and Joint Institute

                2401 Ravine Way Ste 103 Glenview, IL 60025-7645

              BBB File Opened:
              1/26/1995
              Years in Business:
              32
              Business Started:
              10/1/1991
              Business Started Locally:
              10/1/1991
              Business Incorporated:
              11/29/2005
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              2300
              Alternate Business Name
              • Orthosync
              • Illinois Bone and Joint Institute, LLC
              Contact Information

              Customer Contact

              • Darci Grum, Marketing Director
              Additional Contact Information

              Fax Numbers

              • (847) 720-7304
                Other Fax

              Phone Numbers

              Customer Complaints

              17 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/28/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              This business required a credit card on file even though I have insurance. The form I was forced to sign said the card would only be charged if the remaining balance was not paid 10 days from statement date. My daughters visit was on 01/15/24. Our card on file was charged balance of ****** on 2/11/24. We had not even received a bill in the mail yet therefore not allowing me to see what was charged and what the insurance covered/ or how much I owed. This did not allow me to pay this how I would have like to pay it we have a healthcare fund thru work that I would have liked to use to pay this. I was very upset about this and called the billing office at IBJI to ask if I could please have this charge cancelled, that I would like to pay this with my healthcare fund, for which I could have done at this same time I was told no they could not return the charge to my bank account- debit card was used. The only woman who works in billing said the statement was printed on 1/31/24 and therefore it had been 10 days without a payment. I explained that I had not received a bill in the mail yet.. she said they are not in charge of mailing. So too bad for me.. I did receive the bill in the mail 2 days later.- no postmark on the envelope. I had also left a voicemail for the manager and never received a call back. This process is deceiving and left me short to pay bills that week. Could have been avoided if they mail out the statements timely to actually let the patient have the opportunity to pay the bill with in that 10 days as stated on the form I signed. I will never go back there and will never provide my credit or debit card to a healthcare provider- that is why I have insurance. And I have the right to see charges and coverage before I pay the remaining balance. The doctor also did an unnecessary X-ray of my daughters unaffected arm to compare the other arm.. to make a point. This place has no business in treating any ortho issue. Horrible experience.
              Read More

              Customer Reviews

              9 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Colleen H

              02/26/2024

              I do like the doctors and support staff however in order to make an appointment they require a credit card to be put on file or they will not see you. Then they say youll receive a statement and you have to pay in 10 days otherwise they charge your card. Its a ridiculous policy. Received my statement on a Monday it was due Wednesday they said too bad - there are not many orthos that arent under this company its a racket

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