Business ProfileforCD One Price Cleaners - Deerfield

Dropped off Duvet Cover for cleaning on 9/5/2023 for pickup on 9/7/2023 (Tkt # H 427472).On 9/6/2023 I received a call from ******* that there had been an accident with their cleaning machine and that our cover had been damaged.On 9/7/2023 I filed a written claim with merchant for reimbursement. This claim is for $620 which includes reimbursement for the cover, and four sham pillow covers of the matching set which now won't match our new bedding. The existing bedding is no longer produced and therefore cannot be replaced individually. The bedding had been purchased from Arhaus Furniture and received on about 01/15/2018. In addition, a refund of the charge for cleaning of $24.99, which I will not accept until this matter is settled, needs to be reimbursed also.On 09/18/2023, I received a settlement check for $150 from the merchant on the basis of supposed depreciation. I called the merchant that same day and asked for a return call from the owner, *************************. I have not received a return call. This set was in excellent condition at the time of the incident, and had many more years of use left.While the merchant has accepted full responsibility for the damage, I feel that their proposed settlement will in no way help in the purchase of new equivalent bedding.