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Business Profile

Vitamins and Supplements

CBD Kratom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I get spam text images from CBD Kratom multiple times a month, sometimes many in one week. I flag each one as spam and block the number, and it does nothing to slow down the texts. Please just stop!

  • Initial Complaint

    Date:04/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been getting spam texts from this company and I block all the numbers but they just send more from new numbers. I don't even know how they have my cell number. Just want the spam texts to stop. This is not a good business model.

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving multiple spam text messages from this company. I have never done business with them and I dont know how they got my phone#, but my number is listed on the do not call national directory and do not text. I have tried blocking their number but they keep sending texts by changing their phone number. I tried replying "stop" but they continue to spam text me. I want it stopped. some of the dates I rec'd the spam are October 3, October 20 and November 16. Please help me stop this spam.

    Business Response

    Date: 12/06/2023

    Hello - we have confirmed internally as well as with our third party messaging vendor that this individual is no longer associated with the business, whether via electronic mail or telephone number. Should there be any additional issues please feel free to reach out.

    Customer Answer

    Date: 12/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as they stop texting me. their response is very vague. I will assume they have decided to leave me alone.

    Sincerely,

    ***************

  • Initial Complaint

    Date:10/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is absolutely incompetent and a scam. The *** products are the lowest form of purity, the company treats its workers like cattle and has an issue with Racism within corporate that I saw with my own eyes. Understaffed stores, the workers are stressed and treated like they work in a fake weed sweatshop. The products do NOT work and yet they oversell and harass you to the point you just have to purchase, and they conveniently do not offer refunds. They fired people for unionizing. I hope this company gets shut down. This isnt even good Hemp or actual Marijuana. Its fake chemicals.

    Business Response

    Date: 10/17/2022

    Dear Customer Relations Representative,

     

    Unfortunately, I cannot respond with an explanation of the events and/or a concrete plan for how to work toward a resolution because there are not enough details in the complaint to properly identify a time, place, individual or situation. I would greatly appreciate any details that can be provided in order to properly respond to this submission.

     

    Thank you,

     

    *****


CBD Kratom is NOT a BBB Accredited Business.

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