Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used and Rebuilt Auto Parts

Bionic Auto Parts/Sales, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 13th 2025 I found an ad for a wiring harness for the motor of a 2004 ***** ES330 online and filled out the interest form within minutes I received a call from ***** ***** the parts manager of bionic Auto parts and was told that the part would be $75 with shipping he sent me an email with pictures of the part and so I gave him my credit card number and within seconds several transactions popped up on my card I immediately put a hold on my card and told Mr ***** that a bunch of transactions went through on my card and was told that that was a glitch in their payment system and that my money will be refunded however when he went to try to refund my money he said that it wouldn't go through because I needed a balance or cash in my account if I could place more cash in my account I've never heard of such a thing and I refuse to do so none of my money was ever refunded but I was told that the part was on its way couple days later I called back to make sure that my heart was on his way and then the rest of my money would be refunded which was a total of $209.82 that was taken off of my car from this company and I asked to speak to a manager and was put ***** who said that he would do what he could to refund my money and gave me a tracking number to a package being shipped through ***** to ****** and when I tried the packages said that the package would be to me within the next two days I waited a couple of days and I never received anything when I went on ***** website to track check the tracking if it was delivered to ****** when I went to try to see what address it was delivered to it has to it asked me to verify that it was my package and the email address that the package was linked to was I didn't recognize so basically I just want to be refunded my money because I feel like they're trying to scam me telling me that I need to put more money in my account when I haven't received anything in the first place.

    Business Response

    Date: 06/10/2025

    To Whom It May Concern,
    Im sorry to hear about the trouble you're experiencing. It appears you have fallen victim to some type of phishing internet fraud. It appears a fraudulent business in ********** is using a name very similar to ours, which may have caused confusion. I have contacted via email this company several time trying to get them to stop s******* people. 


    To clarify:
    Our companys full legal name is Bionic Auto Parts &***********, located in *********** been in business since 1977 Not Bionics Auto Parts this is a total scam on these guys part notice the * after the word Bionics
    Our address is *******************************************************************, and our phone is (773)?********. 
    We do not sell wire harnesses, and we have no record of any sales of such a product.
    We have no employees matching the names shown in your screenshots, so theyre not associated with us. We do not except cash app or zelle as a form of payment. We would provide a invoice and or order number. 

    If I can help in any other way with this matter please let us know 

    Here is the information on the company that is committing this phishing fraud.

    ****************************************************** ****** it 

    Contact Us
    Email: **************************************************************************
    Phone: ***************
    ***************************************************************************

    We have no relationship to them.

    Here is a copy of an email I sent to these people

    **** ******** Jr <*************************************************************************>
    May 7, 2025, 3:48?PM


    to parts, ******


    ******************************************************

    Dear To Whom It May Concern

    I am writing to formally inform you of the potential for legal action due to what we believe is a clear case of name infringement. We have become aware that your business is operating under a name that is significantly similar to ours, Bionic Auto Parts.

    This similarity is causing confusion among our customers and within the marketplace, and it has the potential to negatively impact our brand reputation. We have invested considerable time and resources in building recognition for the Bionic Auto Parts name, and we are concerned about the overlap. We have already received several concerns about fraud regarding your business. We will be sending a certified letter in the near future. 

    *incerely,

    **** ******** Jr.

     

     

     

    Customer Answer

    Date: 06/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was sold a transmission for $1250+tax from bionic auto parts.they decided to keep my money and not send me transmission.i was told they werent paying for shipping,even though there ad clearly states it shipped for free.now i cant get my money back,i asked many times still no money.i was told i was issued refund which i cant get.i am very concerned about this company as i feel there scamming me and i cant get any help.

Bionic Auto Parts/Sales, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.