Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          WellNow Urgent Care has 183 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileWellNow Urgent Care

            Urgent Care Clinic
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Before filing a complaint please contact WellNow Urgent Care at their email at [email protected]. Thank you!
            See all additional business information

            Contact Information

            311 N Green St Fl 17

            Chicago, IL 60607-1331

            Visit Website
            (844) 296-0187

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.02/5

            Average of 106 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            254 complaints closed in last 3 years

            175 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/15/2022

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            WellNow Urgent Care is a provider of urgent medical care, virtual care, occupational health services at their many locations. 

            Business Details

            This is a multi-location business.

            Find a Location

            WellNow Urgent Care has 183 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              311 N Green St Fl 17, Chicago, IL 60607-1331
              BBB File Opened:
              5/25/2021
              Years in Business:
              5
              Business Started:
              10/24/2018
              Business Incorporated:
              10/24/2018
              Accredited Since:
              9/15/2022
              Type of Entity:
              Corporation
              Number of Employees:
              810
              Alternate Business Name
              • WellNow Urgent Care, P.C.
              • WellNow Clinical Laboratory
              • WellNow Urgent Care and Research
              • WellNow Corporate Office
              Business Management
              • Ms. Julie Grover, Manager
              • Mr. John Radford M.D., President
              Contact Information

              Principal

              • Ms. Julie Grover, Manager
              • Mr. John Radford M.D., President

              Customer Contact

              • Ms. Julie Grover, Manager
              Read More Business Details and See Alerts

              Customer Complaints

              254 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/17/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I visited the WellNow Urgent Care in ************ on 12/2/2022 for left foot pain. They took xrays, told me nothing was broken and sent me home. I had to buy a larger shoe, due to the swelling, just so I could walk outside. Months passed and I was still in excrutiating pain so I went to an UB Orthopedics but couldn't get in until August 2023. They told me that I had 3 broken bones in my foot, they even looked at the xrays from WellNow and can see the breaks. Due to the time that had passed, it was too late to cast my foot, so now my only option is to have surgery where they remove the 3 broken bones and replace them with a metal plate and screws. A surgery that will require me to be off my feet for 3 months. I cannot afford to do that. They were negligent in their diagnosis.
              Read More
              Read 253 More Complaints

              Customer Reviews

              106 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              rudy w

              04/23/2024

              If you have more than one insurance providor, don't visit tyhis place. They will process one of the insurance checks and keep billing you even after they get paid 100%. This is not right, and its not just a one off problem, it happens each time. I'll never go here again.
              Read 105 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.