Business Profile
Urgent Care Clinic
Physicians Immediate CareHeadquarters
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Reviews
This profile includes reviews for Physicians Immediate Care's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.06/5 stars
Average of 18 Customer Reviews
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Review fromNatalie B
Date: 06/19/2025
1 starThis was cross-posted on ****** Reviews: The staff was incredibly friendly, which made the bill that came in sting a little less. If I knew I would have to pay $220 for three swabs up my nose (I have great insurance by the way), I would've waited it out until my doctor opened so I could go for $20. Would not recommend if you have symptoms of the common cold/COVID-19/flu. I've had CTs and MRIs that cost less. I've been to plenty of doctors, so the lack of rationale behind pricing and information provided following the bill was deceiving.The company responded to my comment on ****** Review sayig to email them about the concern. I emailed explaining the situation and lack of clarity as well as screenshots of others in the position. They failed to respond and then left a voicemail sending my bill to collections.Physicians Immediate Care
Date: 06/23/2025
Thank you for the opportunity to respond your review on behalf of Physicians Immediate Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromEssie T
Date: 02/12/2025
1 starMy visit was Wed. 2/12/2025 to not only one but two of the WellNow- Physician's Immediate Care locations. The first visit was made to the ************, IL location ***************************************** I had a very bad experience as I had called and the representative scheduled me to arrive at the this I drove through heavy snowfall and a *********************** order to arrive there on time, I was on time only to be told by the receptionist that although they are accepting sick patients they are not doing pre-employment physicals even if I was scheduled. This receptionist did try to confirm with the manager via cell phone. She placed her manager on ************ to hear my plea to be seen. However, the manager showed no mercy as she stated due to unforeseen staffing circumstances we are not doing pre-employment physicals.Then I scheduled the next closest Physicians ImmediateCare location which happened to be an even worse and farther to drive experience. Via phone I called the same phone number and was scheduled at the Physicians Immediate Care located at: ************************************* Palatine, **. Seriously, from bad to worse! I made my appointment and showed up on time. Only to have a late arrival be seen before me. I ended up waiting 30 minutes past my scheduled visit because they accommodated a late arrival before me. After the long drive through heavy snowfall I not only was greatly inconvenienced, given terrible customer service from the receptionist and the Medical Assistant that finally saw me. It gets worse, this facility was filthy! The Medical Assistant asked me what is my normal blood pressure and documented a guesstimate. At this point I contemplated complaining to the State of ******** on this terrible facility. The Medical Assistant didn't properly prep the patient room. Not only was it filthy, there was no sanitizer in sight and the examine bed had paper lining under the exam bed but not on it as they continued to see various patients.Physicians Immediate Care
Date: 02/14/2025
Thank you for the opportunity to respond your review on behalf of Physicians Immediate Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromCaitlin W
Date: 01/31/2025
1 starIf you want to waste your entire day after booking an appointment well in advance all while paying a hefty copay, come here!!! Unbelievable to wait this long while being extremely sick and barely being able to keep my head up. Hold out for your actual doctor or go to a different group/ location. Trust me. Save your money and your patience. Most frustrating experience I've ever had in 32 years at a doctors office.Physicians Immediate Care
Date: 02/03/2025
Thank you for the opportunity to respond your review on behalf of Physicians Immediate Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromJeff C
Date: 11/13/2024
1 starThis will be 1 star because zero isn't accepted. 3 patients have left because they've already been waiting for a minimum of 2 hours. 2 others are squirming because they only need to pee in a cup. I can see from the waiting room that the ****** drug testing machine is not in use, however, the staff is content to stay idle. I only need someone to confirm I am negative for TB, a process which takes seconds but I've already been waiting for an hour. I've run blood drives, I've worked in the medical field for years, I would never allow such apathy from my staff. 6 of the 8 patients in the waiting room could be taken care of in less than 30 minutes. This is not how you run a business or show respect for people's time. The clearly unhelpful woman at the desk just sent a sick child to another family. *** is wrong with this place! Hire better management and a more caring motivated staffPhysicians Immediate Care
Date: 11/18/2024
Thank you for the opportunity to respond your review on behalf of Physicians Immediate Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromMelissa L
Date: 11/07/2024
1 starService was decent but I got billed 18 months after a date of service. I went to ************ representative to help me pull finds from my 2023 card and they found a billing discrepancy. Opoc tried contacting them to fix the error and for a few months were denied help. They legally had permission to help me i filed all appropriate paperwork. They were pushed off and i ended up paying out of pocket to avoid collection. They are impossible to contact and change bills to higher amounts after billing insurance. Opoc my insurance helper was amazing but physicians I feel is ripping people off and refuses to help when they miss billing insurance, they bill 18 months later and add money to the bill after it's billed to insurance. Plus noone will talk to you or help whem they make mistakes.Physicians Immediate Care
Date: 11/11/2024
Thank you for the opportunity to respond your review on behalf of Physicians Immediate Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromDiane T
Date: 10/24/2024
1 starAt the *********, IL location I waited two hours for the ** to do a TB read. When she finally came in it took her LITERALLY three seconds to look at my arm, determine it was negative for TB, then sign off on it. I could have been squeezed in between patients. All the while being told that I was "next".Physicians Immediate Care
Date: 10/28/2024
Thank you for the opportunity to respond your review on behalf of Physicians Immediate Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromMarcia S
Date: 10/19/2024
2 starsPatients should have the option to choose more than one race on form. As of now, only one can be checked. If a patient is bi-racial, you cannot choose that option.Physicians Immediate Care
Date: 10/22/2024
Thank you for the opportunity to respond your review on behalf of *******************. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromSteve H
Date: 10/10/2024
1 starThis business is terrible, and the fact that they are in the healthcare field and allowed to operate like is a disgrace. I have been trying to contact the physical location that I visited and the billing department by phone and havent been able to get through. I also sent an email a week ago to this location and havent gotten a response. I have tried to speak to someone on the chat on their website, and its only a useless AI bot that can only give you numbers to call, then when I called them, Ive waited on these lines with the message Please continue to hold, your call will be answered within the next 5 minutes for at least half an hour. And the phone number on this website for their contact info is for ************. What a joke!Physicians Immediate Care
Date: 10/11/2024
Thank you for the opportunity to respond your review on behalf of *******************. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromThomas S
Date: 07/18/2024
1 starThis is an awful company that will not tell you the truth. The corporate office number does not work conveniently. They say they do not take payments by phone so I called the clinic directly and paid. The account was sent to collections weeks later, which is a whole other mess of an over seas company as well. This company shows no record of the payment that I have a receipt for and they will not cancel the collection. We did not know there was a collection issue until they called. I have gotten the run around about their actual business name and a manager contact. There seems to be only one manager and she is never available nor do I get called back. Horrible service. Cannot get a resolution because no one communicates between these offices. Do not go to Well Now Clinics.Physicians Immediate Care
Date: 07/19/2024
Hello, I am so sorry for your negative experience. I am having trouble locating the patient's Aspen Dental account with the phone number and name you provided. Do you have their account number? If not, please provide their date of birth, and a phone number or email address that is associated with their Aspen Dental account so I can better assist you. Thank you so much!Physicians Immediate Care
Date: 07/19/2024
Thank you for the opportunity to respond your review on behalf of Well **************** We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromKrystal R
Date: 05/28/2024
1 starIncompetent staff. Im a registered nurse. I came into the facility for a simple N-95 mask fit test. The technician ******* filled out the respirator fit test form incorrectly. My document was rejected by my employer. I went back to the facility the next day and rather than filling out a new form; the staff edited the form so it appeared as fraudulent documentation. My per diem shifts were cancelled because of the mistake of the staff at Physician Immediate Care ******************************* It took my employer 3 weeks to receive my medical records. The records department were non-responsive to requests made to send my medical records to my employer. The staff sent my medical records from email addresses and fax numbers that were inconsistent with number listed to represent Physicians **************** My employer called to verify the fax number and the manager told her the fax number was incorrect. The team as a whole at Physicians Immediate Care *************** are incompetent to say the least. Avoid at all costs.Physicians Immediate Care
Date: 05/29/2024
Hello, I am so sorry for your negative experience. I am having trouble locating your Aspen Dental account with the phone number and name you provided. Do you have your account number? If not, please provide your date of birth, and a phone number or email address that is associated with your Aspen Dental account so I can better assist you. Thank you so much!
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