Business Profile

Urgent Care Clinic

Physicians Immediate Care

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Physicians Immediate Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57 total complaints in the last 3 years.
23 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Provider Name: Physicians Immediate Care-******* Address: ******************************************************** Issue: The provider sent me a bill on 7/15 for account# **** with a amount owed of $196.29 which matches up with the aetna insurance portal. When I go to their site: ********************************************** and follow the direction for the 4 digit account and my zipcode which is ***** it does not recognize me. I tried the phone number ************** and it also did not recognize me so I called the billing ************ and waited almost 30 mins to speak to a *** who also could not find me with the information I was providing and started asking if this was for another patient. It sounds like this provider may have mixed up my information and I cannot get through to anyone to help correct what error they have made so I can pay my medical bill they have sent me. If I try calling the location it transfers me right back to the same number that hung up on me because they could not help me. I need help to correct this matter so I can pay this bill.
Business Response
Date: 07/24/2025
Response attached.
Customer Answer
Date: 07/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:06/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an appointment to see immediate care and was told last minute I had to pay $180 up front to be seen. Iw as told if owed a refund I would get said refund in ***** days. I have yet to get the refund. ** alled several times asking for a manager and they said they have no managers
Business Response
Date: 06/13/2025
Response attached.
Customer Answer
Date: 06/13/2025

Complaint: 23456542

I am rejecting this response because: i have attempted to contact them in May about this again June 3rd and most recently June 11th. They still have my money and when I ask to speak with a supervisor I'm told they will call back and never do.

Sincerely,

***** *******
Business Response
Date: 06/16/2025
This complaint is under review.
Customer Answer
Date: 06/18/2025

Complaint: 23456542

I am rejecting this response because: I made them aware of the ***** violation that occurred during my call with Gene D on 06/11/2025 and they said they were pulling the call for review. They said they did see notes that I called and spoke with this person on that day but I want something in writing from them acknowledging the violation committed.

Sincerely,

***** *******
Business Response
Date: 06/23/2025
The office has already called and spoken with the patient. No further action will be taken. Please close.
Customer Answer
Date: 06/24/2025

Complaint: 23456542

I am rejecting this response because: I spoke with a woman on 06/16 she said my refund of ****** would be processed that day and I still dont have my refund.

Sincerely,

***** *******
Initial Complaint
Date:06/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called this business numerous times, trying to get my refund of $40 from an overpayment that occurred on Sept 29 2024. I was forced to pay $40 for a copayment, but I already hit my out of pocket expenses that year. They said to pay and after my insurance paid the bill, I could call for a refund. I have been calling for months to get my refund and still have not received it. Last call was on My 21 and I was told they refunded me the money on May 13, but I never received it. Where is my cash???
Business Response
Date: 06/10/2025
Response attached.
Customer Answer
Date: 06/16/2025

Complaint: 23440783

I am rejecting this response because: The company still has not contacted me about this issue.

Sincerely,

**** ****
Business Response
Date: 06/17/2025
Please allow additional time for the office to review & respond.
Customer Answer
Date: 06/18/2025

Complaint: 23440783

I am rejecting this response because:
I have still not been contacted by this company. They have not called me . They have not issued my $40 refund.
Sincerely,

**** ****
Business Response
Date: 06/23/2025
This complaint is under review.
Initial Complaint
Date:05/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Billed me for a visit that I already paid, Ive spoke to the ****************** every week for two months, sent several emails showing bank statements, every time Im told theyre working on it and then I receive another text or mailed bill saying Im overdue for payment. Ive asked repeatedly to speak to a manager and every time Im told the manager Paittan is not available.
Business Response
Date: 05/22/2025
Response attached.
Initial Complaint
Date:05/08/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business sent me a bill. Will not allow me to pay bill online and errors out when trying to submit my card info to charge it too. Has happened twice now. First time systems were down- things happen but it Took me almost 2 months to be able to pay ****. Made decision I wasnt going to go back. They randomly sent me a bill just now in May 2025 from July 2024- which was processed by my insurance company in August 2024 but not sent out by this company until almost a year later. I have recent bills from 2025 that were sent out in appropriate amount of time, but this latest bill is almost a year old. Just completely ridiculous. Made 5 attempts on the phone trying to get issue resolved- no manager on duty, tried escalating, said will take 2-3 business days. Tried reinputting everything on several different devices including a computer, iPad, iPhone, etc. Keep getting foreign people on the phone that clearly dont know what they are doing- sending me to do automated phone pay- knowing that physicians immediate care bills cannot do pay using touch tone phone. I would love to be able to pay my bill and never use this company ever again.
Business Response
Date: 05/12/2025
Response attached.
Customer Answer
Date: 05/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Physicians Immediate Care in Countyside advertises "doctors" and "physicians" onsite. That could not be further from the truth. Neither are onsite. Neither are on-call. In fact, we were not even seen by a nurse. It was an associate nurse with a "certificate". How can you call yourself Physicians Immediate Care and claim to have Medical Doctors on staff when neither is true. That is false advertising and medical malpractice. A waste of time and money that could have been spent on actual medical care. Not some profit generating center claiming to be a medical facility with Doctors. THERE ARE NO MEDICAL PROFESSIONALS PRESENT. CONSUMER FRAUD!!!!
Business Response
Date: 03/19/2025
Response attached.
Customer Answer
Date: 03/24/2025

Complaint: 23076067

I am rejecting this response because: Their name is still Physicians Immediate Care when no physicians are onsite to provide care. That is blatantly misleading to consumers.
I received a phone call from Physicians Immediate Care after my BBB complaint and was not satisfied with their response. They repeated asked me for patient information even after I informed them that the patient was minor child, they still pressed me for more patient information.
They are hiding behind "patient privacy" in their response to the BBB but when dealing with me directly, they are most interested in PII about me and the minor patient and not interested in solving the issue with their false advertisement.
The media should be made aware of their business practices as this is a threat to public safety and public health needs.
Kind regards,
******* *****
Business Response
Date: 03/25/2025
PIC has already reached out to the patient to address his concerns. Please close this.
Customer Answer
Date: 03/27/2025

Complaint: 23076067

I am rejecting this response because: While, PIC reached out to me, I am not satisfied with their response. (PIC) Calling me to tell me you they did nothing wrong is not a solution nor is it an acceptance of misleading and false advertising on their part -- both of which are the basis of my claim.

Sincerely,

******* *****
Initial Complaint
Date:02/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into this clinic on 2/15 with an allergic reaction when I ate shrimps and I noticed my eyes was itching and my mouth started to swell up and my tongue was feeling swollen it was hard to breathe to swallow, and feeling really bad with not being able to see. I was told by this PA ******** ******** that noting is wrong because it should have come out of you by now. Then she tells me the only problem I see you need to stop taking your blood pressure medication because that is what causes problems when you eat certain foods. She was very rude and inconsiderate. She said maybe you need an Epic pen to carry with you. The she sent some eye drops say maybe this will stop the itch. Then sent this med to a pharmacy in ************ IL. When I told her what pharmacy I use. Very rude, and would not let me speak with the ** was to be on duty, say shes gonna tell you the same thing. Then the next day I had to go to another ************ where I was see right away and the ** seen where I had an allergic reaction from my face being puffy and lips swollen, and she didnt see nothing wrong just stop taking your blood pressure pills . I was prescribed some medication to take away the pressure and pain. I want this clinic investigated, and its not a clean facility.
Business Response
Date: 02/27/2025
Response attached.
Initial Complaint
Date:01/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my daughter to Physician's Immediate Care in April 2024 and received a bill for $287 which I paid. I then noticed the *** from insurance stated I owed only $75. I called Physician's Immediate Care and explained this to them, and they stated they would initiate a refund request. As the weeks weeks went by without a check, I started calling at various points to check on the status. Each time I was told something different such as they were very behind, etc. Eventually after several months they stated a check was mailed, however, it was never received. I thought this was odd since we haven't ever lost a piece of mail in 10 years, but I guess things happen? Anyway, I explained this to them and they stated the check was not cashed and they would issue a new check. Another several months went by, more phone calls, address verification, and finally they say another check has been "released" on 12/24/24. The *** on the phone was unable to confirm the check was actually mailed, but said it should be received in 2-3 weeks. Guess what? Still no check. I asked if I could speak with a supervisor, as I am not confident a check has been mailed. Still waiting a call back. This is wrong. I've been waiting for my refund for almost a year.
Business Response
Date: 01/29/2025
Response attached.
Customer Answer
Date: 01/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:12/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had went to seek medical care on 9-29-24 and was told I needed to pay a $40 copayment, despite me telling them I already met my out of pocket expenses for the year. They told me once the insurance pays the bill, I will receive my money back as a refund. I have called at least 4 times about this situation and each time was told they would escalate this and issue a refund. It is now Dec 28 and still have not received my refund. Also I went there on Oct 19, 2024 and still was forced to pay another $40. So I also recently called about that too. I am looking to get my $80 back that I was forced to pay, even though I hit my out of pocket expenses. It really is a shame that billing is so bad there because the staff is wonderful! But this will make me think twice about going back there.
Business Response
Date: 01/02/2025
Response attached.
Customer Answer
Date: 01/08/2025

Complaint: 22739509

I am rejecting this response because: ************ still has not submitted my claim on Oct 19, 2024, therefore my insurance can't pay it . Also why am I not being paid the $40 from the visit back in September? Those are 2 separate visits. My insurance paid the claim for Sept, therefore I should receive my $40 that I overpaid. Also please submit my claim for Oct 19, and send me back my $40 once they pay, which they will. Cigna has not received the claim for Oct 19.

Sincerely,

**** ****
Business Response
Date: 01/09/2025
This complaint is under review.
Initial Complaint
Date:12/24/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mom took me to the ********** location on August 28 and she paid my bill of $165 before we left. Then I started getting bills sent to my moms address for that same amount, as though we hadnt already paid. My mom and I have called the **************** number on the bill EIGHT times trying to resolve this! The dates are 9/13, 9/16, 10/4, 11/1, 11/29, twice on 12/12, and 12/23. I sent them a copy of the receipt once and my mom emailed it 3 more times to various email addresses that they told us to. We have been told its been escalated twice, promised it would be resolved each time, and the last time, when my mom told the *** over and over again she wanted to speak to a supervisor, he first said there was no supervisor there and when she wouldnt give up he finally said that he put her in the queue to be called back by a supervisor. They never called. I did notice that the account number on the receipt and the bill are different, and we have told them so multiple times. They have had ample time to resolve this issue by simply applying the amount we paid on the *** 8/28 to my account. I am in school and am very busy, and want this resolved as soon as possible. If you need more information or need to speak with someone regarding this claim, please call my mother, ******** *****, at ************. She has my full permission to discuss anything related to this claim with you.
Business Response
Date: 12/31/2024
Response attached.
Customer Answer
Date: 01/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They finally applied the payment to my account after fighting with them for 4 months. This company has predatory billing practices as evidenced by the multiple similar complaints; I will never use them again and will also discourage anyone I know from using them. I honestly don't know how they have an A+ BBB rating.

Sincerely,

********* *****

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Physicians Immediate Care is NOT a BBB Accredited Business.